Oct 2023 – Apr 2025 · 1 yr 6 mos · Gurugram, Haryana, India

Apr 2023 – Nov 2023 · 7 mos · Gurugram, Haryana, India

Apr 2021 – Mar 2023 · 1 yr 11 mos · Gurugram, Haryana, India

• As a senior manager at Razorpay, I am proud to lead a team that is dedicated to empowering businesses with the best payment experience for their end customers. At Razorpay, we are committed to delivering comprehensive and innovative tech solutions that help our merchants achieve their business goals and stay ahead of the curve in the ever-evolving digital landscape.
• I'm actively involved in managing various domains such as E-commerce, D2C, Marketplaces, LendingTech, Hyperlocal Payment Networks, B2B, Utilities, OTAs, Insurance etc.

Jan 2020 – Mar 2021 · 1 yr 2 mos · Gurugram, Haryana, India

Apr 2017 – Jan 2020 · 2 yrs 9 mos · Noida Area, India

• TechGig - India's biggest tech community which primarily thrives to uncover the top tech talent of coding universe. Organizations would like to converge on this platform for multiple disciplines
• Business Solutions - Hackathons | Hiring Solutions - Coding Challenges, Talent Assessment, Live Interviews | Marketing Solutions - Webinars, Events - Code Gladiators, Geek Goddess | Campus Engagement & Recruitment - Virtual Campus League, Campus Assessments
• Core Responsibilities:
• Client Acquisition-
• Giving Presentations and Demonstrations to prospective clients, handling functions for securing business orders.
• Identifying and reaching out to new market segments and explore business opportunities.
• Ability to collectively reach the assigned goals and targets.
• Account Management
• Mapping client’s requirements & providing them best solutions to suit their requirements.
• Identifying and networking with prospective clients, generating business from the existing accounts and achieving profitability and increased sales growth.
• Building and maintaining healthy business relations with major corporate & Consultants.
• Client Relationship Management
• Ensuring customer satisfaction by achieving delivery & service quality norms.
• Maintaining cordial relations with customers to sustain of the profitability of the business.
• Providing value added customer services by attending customer queries and issues.
• Client Servicing
• Assessing the customer feedback, evaluating areas of improvements with regular scientific analysis for evolving newer growth patterns of the brand.
• Ensuring customer satisfaction by regular analysis and up gradation of delivery & service quality.

Nov 2013 – Mar 2017 · 3 yrs 4 mos · Noida Area, India

Jan 2012 – Oct 2013 · 1 yr 9 mos · New Delhi Area, India

• Client Acquisition, Key Account Management, Client Retention