Mar 2009 – Sep 2020 · 11 yrs 6 mos · New Delhi

• I steered the PAN India IT Operations for PTI with team of 100 professionals, deployed PAN India. Significantly contributed as Head of Engineering and Technology & drove strategic leadership for enterprise-wide initiatives. Led initial orchestration of implementation involved in making things happen against all odds (cultural mind blocks, behaviour, generation & status quo). I managed change in LIVE environment (no downtime); ensuring organizational resilience & agility as per changing business needs.
• I have consistently proved my mettle in spheres of customer account management including initial interaction & trial of services to new prospects, seamless service delivery to clients through tech enablement.
• Outcome
• Interacted with Editors & Team Editorial on regular basis; facilitated analytics to understand consumer preferences on content consumption trends & user behaviour; pivotal in successfully:
• Modernizing newsroom by getting newsroom automation system (multimedia enabled CMS) implemented with tight integration with social media & digital platforms
• Business Projects - CCTV implementation, PAN India Biometric Attendance System integrated with ERP
• Initiating the process of deploying an ERP - planning and go live of an integrated system consisting of financial accounting, materials management and human capital management
• Technology Infrastructure & Projects, Networks, Data Center, EUS services Network upgrade
• Implementing AI and ML tools to automate the delivery of breaking news to general readers and subscribers; supervising complete Facility Management that includes:
• Managing overall administration, electricity, power backup, fire services, HVAC, tech-based security and manpower planning
• Enabling the staff at the head office & bureau offices by assisting them with administrative, logistics & technology requirements
• Initiating Green Initiatives like e-waste management, cost & resource optimization

Jul 2004 – Feb 2009 · 4 yrs 7 mos · New Delhi, Delhi, India

• I directed the PAN India IT Operations of the Indian Express Group; in the role of a National Head, created the IT Ecosystem, from ground zero, that drives the enterprise and empowers its people; standardized IT processes moved the organization to an IP based network. Actively interacted with Editorial Leadership of Group Publications/ Senior Editorial Personnel, located at different regions in other Printing Centers & Bureau Offices to address day-to-day IT related requirements and plan for long-term solutions. Participated in Leadership Team Meetings with Sr. Editorial Personnel at HO along with key production and distribution resources for planning operations.
• Outcome
• Drove key technology initiatives / end-to-end automation and successfully:
• Rolled-out SAP ECC 6.0 as ERP for the group and got Materials Management, Sale & Distribution, FI/CO, Media Advert Management Modules implemented through Siemens Information Systems Ltd. (SISL) across all locations on DELL/EMC, RHEL, Oracle DB (RAC)
• Implemented GUI based Enterprise Newsroom Workflow Automation System on Oracle database with standard publishing system
• Integrated the Library Management, Advertisement Management and Agency Feeds
• Implemented IBM Lotus Notes on Linux OS for enterprise-wide communication / messaging
• Selected and implemented an Oracle based Payroll System to meet the unique payroll requirements of a Newspaper Organization with a PAN India presence; deployed Quark XPress Version 5.0 for Desktop Publishing by Editorial Users
• Upgraded VoIP Firmware of Legacy Set-up for PAN India locations
• Designed & implemented Information Security Management Systems covering security and governance
• Pivotal in building & managing healthy relationships with all the Vendor Partners and OEMs

Jun 1999 – Jun 2004 · 5 yrs · DELHI NCR

• I led the IT (Systems) Dept. and sustained it as an independent profit center
• Outcome
• Steered operations and handled various Group Companies entailing:
• Indo Trade Corp (Premier Buying House); Blue Moon Express (P) Ltd. (A Shipping & Cargo Co.); Blue Moon Travels (A Travel Agency)
• Highland House (P) Ltd. (A 100% EOU, with 3000 Employees, Manufacturing/Exporting Antique Furniture & Decorative Objects)
• Functioned as a key driver for Business Process Design; supervised the overall functioning of the switched network

Sep 1995 – Jun 1999 · 3 yrs 9 mos · Greater Delhi Area

•  Functioned as a IT Coordinator & FTP Administrator for Northern Region.
•  Handled installation, administration and management of LAN, e-mail, FTP with proper functioning of all systems, including server, and other peripherals.
•  Addressed network security issues with software upgrades & network administration tasks.
•  Adopted upcoming technologies as per industry trends to enhance IT related information in the organisation.
•  Installed and supported media software for various advertising agencies involving vendor management and contracting functions.
•  Involved in Statistical Analysis of Market Research data using SPSS, QUANTUM and other in-house customized packages / MR tools, PULSE (Perception Analyser System) etc.
•  Supervised Data preparation, Programming, Data management and Report generation.
•  Set up the communication network across MBI-IMRB offices in Singapore, Hong Kong, Bombay and Delhi (Trinite) for BPO.
•  Established communication network between IMRB Delhi and clients like SBCH.
•  Executed the configuration and setting up of Internet Email at all Delhi offices.
•  Upgraded the systems for compatibility with ERP accounting package (SCALA).
•  Functioned as point of contact to customers for delivering effective support and service in Systems implementation.