Jan 2024 – Apr 2024 · 3 mos · Mumbai, Maharashtra, India

• Part of the Strategic Accounts team that manages top 100 Accounts of Razorpay
• Currently managing marquee clients in the Insurance, Lending & Government domain
• Conducting product presentations in order to discuss Razorpay as a platform
• Discuss digital payment and banking (Razorpay X, Razorpay Capital) solutions
• Conducting leadership discussions as well periodic reviews with clients seeking business as well as product feedback
• Liaise with the cross functional teams, viz, Solutions, Product, Integrations, Tech., Operations & Legal to design and implement clients solutions
• Consistently drive product modifications across the Razorpay suite to align as per the client requirement
• Manage the overall health and profitability of the accounts with Razorpay

Oct 2022 – Jan 2024 · 1 yr 3 mos · Mumbai, Maharashtra, India

• Managing marquee Insurance Accounts catering to their digital payment requirements
• Driving penetration of Razorpay products for insurance premium collections as well as agent & claim payouts
• Discuss digital payment and banking (Razorpay X, Razorpay Capital) solutions with clients
• Conducting leadership discussions as well periodic reviews with clients seeking business as well as product feedback
• Liaise with the cross functional teams, viz, Solutions, Product, Integrations, Tech., Operations & Legal to design and implement clients solutions
• Consistently drive product build including but not limited to affordability payment methods (Card EMI, Cardless EMI etc.), Loyalty programs etc.

Oct 2021 – Oct 2022 · 1 yr · Mumbai, Maharashtra, India

• Currently Managing the P&L of Key Accounts in the Insurance Domain
• Drive product penetration and profitability
• Discuss digital payment and banking (Razorpay X, Razorpay Capital) solutions with clients
• Carry out periodic reviews with clients to gauge business forecast and product feedback
• Liaise with the Solutions, Product, Integrations and Tech. to design and implement clients solutions
• Consistently drive product improvement initiatives basis client inputs thereby creating business impact

Jan 2020 – Oct 2021 · 1 yr 9 mos · Mumbai

• Part of the Global Commercial Services (GCS) Team at the American Express Banking Corporation
• Primarily responsible for Acquisition and Account Management of clients for Vendor payments (BIP), T&E expenses management solutions
• Manage Client relationships across the Middle Market as well as Large Market
• Onboard and Manage clients across various sectors including but not limited to Manufacturing, Digital Marketing, Automobiles, IT, Logistics etc.
• Carry out research (qualitatively, quantitatively) on target industries, organizations etc.
• Liaise relationship with Credit Operations Team, Risk Management Team, Commercial Underwriting team to discuss client requirements

Apr 2019 – Jan 2020 · 9 mos · Mumbai, Maharashtra, India

• Part of the Infrastructure and Energy team catering to Property Insurance requirements of clients
• Liaised with 20+ multinational clients to understand their property insurance requirements, gathered data from multiple stake owners and analysed the same in order to create benchmarking reports
• Maintained and refined the renewal tracker in order to ensure efficiency during the client insurance
• Provided end to end solutions – risk management and consulting, floating RFQs, qualitative analysis, proposal and closure as well as post closure servicing of Insurance requirements
• Consulted clients by preparing the quote comparison reports in order to ensure the best possible risk solutions at the optimal price
• Worked closely with the Business Development team with benchmarking presentations, client value proposition etc.
• Generated revenue by driving fresh engagements, pitching products of other Lines of Business-like Employee Health & Benefits, Liability & Casualty lines etc.
• Conducted due diligence/gap analysis of the current insurance program for existing client or prospects

May 2018 – Mar 2019 · 10 mos · Mumbai, Maharashtra, India

Jan 2018 – Feb 2018 · 1 mo · Mumbai, Maharashtra, India

• Worked towards the process improvement of billing and accounting.
• Assisted in driving revenue at the flagship Mumbai locations.
• Also coordinated with stock management and merchandising.

Nov 2017 – Dec 2017 · 1 mo · Mumbai, Maharashtra, India

• Project primarily dealt with creation of audio - visual content lucid for the Underprivileged youth.
• Prepared approximately 33 presentations in various languages like English, Hindi and Marathi helping the underprivileged students gain a better understanding in various subjects.

Apr 2017 – Jun 2017 · 2 mos · Mumbai, Maharashtra, India

• Worked as a Summer Analyst in the Finance Control Group (FCG). Was a part of the Institutional Wealth Management (IWM) team reporting the Australian Business.
• Deliverables- revenue analysis, reporting and forecasting.

Mar 2015 – Jul 2016 · 1 yr 4 mos · Mumbai Area, India

• Preparation of Author contracts
• Managing author queries related to advances/royalty
• Conducting author surveys and analyzing author responses
• Discussing author sentiments with the management

Jul 2014 – Sep 2014 · 2 mos · Mumbai Area, India

• Creditworthiness Analysis of loan applicants.
• Assessment of repayment capacity of client.