Monika Dubey

Customer Success Manager

Gurgaon, Haryana, India8 yrs 8 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Led customer success for 2500+ global clients.
Expert in stakeholder management and client relations.
Strong background in market research and analysis.

Stackforce AI infers this person is a Customer Success and Sales professional in the SaaS industry.

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Skills

Core Skills

Customer SuccessStakeholder ManagementInside SalesMarket Research

Other Skills

Customer Relationship Management (CRM)Zoho CRMQualitative ResearchQuantitative ResearchDigital PaymentsUPIMarket AnalysisCold CallingEnterprise BusinessKey Account ManagementCRMCross-functional Team LeadershipEnterprise Account ManagementBusiness DevelopmentSales

About

Techie-turned business professional, with previous roles that included multiple aspects of proficiently executing team management, project management, stakeholder management & customer success to establish a high-value clientele for the business. My life mantra is "Hard work beats talent when talent doesn’t work hard."

Experience

8 yrs 8 mos

Total Experience

2 yrs 10 mos

Average Tenure

5 yrs 7 mos

Current Experience

Vdocipher media solutions

Head - Customer Success

Oct 2020 – Present · 5 yrs 7 mos · Gurugram, Haryana, India

Providing our customers seamless support and assistance by collaborating with the team and doing stakeholder management.
In-depth understanding of client businesses helping them identify solutions as per their needs and fostering healthy client relationships while focusing on increased efficiency.
Interacting with national & international educational companies & movie/media organizations helping them serve content in the most secure and smooth manner, serving 2500+ companies across 120+ countries around the globe.

Customer Relationship Management (CRM)Customer SuccessStakeholder Management

Uber

3 roles

Consultant: Central Operations

Oct 2019 – Feb 2020 · 4 mos

Zoho CRMInside Sales

Scaled Sales Consultant( Enterprise Franchise Management), UberEats

Jan 2019 – Oct 2019 · 9 mos

Consultant -Inside Sales,UberEats

Jul 2018 – Jan 2019 · 6 mos

Doitc : department of information technology & communication, government of rajasthan(india)

3 roles

Research and Policy Analysis, Ecosystem Operations

Jan 2017 – Apr 2018 · 1 yr 3 mos · Jaipur Area, India

Worked with USAID Funded CashlessCatalyst

Qualitative ResearchMarket Research

YIP

Oct 2016 – Apr 2018 · 1 yr 6 mos · Jaipur Area, India

System Analyst Intern

Oct 2016 – Dec 2016 · 2 mos · Jaipur Area, India

Worked extensively with the E-Panchayat team for 2 months on the development of Rajasthan e-panchayat module.
Prepared presentations, user and technical manuals relating to the project. Helped in identifying various bugs and technical issues before the launch of the portal(in March 2017).
Participated in VC meetings with various panchayat and their heads for better understanding of the portal and resolved the queries extensively.