Feb 2022 – Mar 2024 · 2 yrs 1 mo · Delhi, India

• Architected India’s first open-network commerce infrastructure, enabling 5K+ merchants and platforms to transact seamlessly and supporting 20M+ monthly orders.
• Designed population-scale solutions across payments, settlements, taxonomy, and dispute resolution, building trust at ecosystem level.
• Secured regulatory and industry adoption across 50+ enterprises and trade bodies, accelerating ONDC’s rollout into food delivery, mobility, and financial services.
• Led integration of financial services, healthcare, and gig economy into ONDC, driving inclusive digital adoption.
• Established frameworks for loyalty, open data, and grievance redressal, strengthening stakeholder confidence.

Jan 2017 – Mar 2021 · 4 yrs 2 mos · Greater Delhi Area

• Founded and scaled multi-vertical ventures in e-commerce, healthtech, and mobility, signing 40+ retail partners and reaching 100K+ users.
• Launched India’s first SMS-based toll payment system, securing pilot mandates with IOCL & HPCL and presenting the model to World Bank and NITI Aayog.
• Developed ABDM-compliant Clinical Decision Support System (CDSS), later integrated into GE Healthcare’s portfolio to support AI-driven diagnostics.
• Pioneered an online gift registry platform, building partnerships with 40+ brands and scaling adoption in Tier 1/2 Indian markets.

Jul 2015 – Mar 2016 · 8 mos

Jan 2013 – Jun 2015 · 2 yrs 5 mos

• Built a practice for Program Management across PMs, PMO and Technical staff
• Manage Middle East and India for direct consulting – complete P&L and operations responsibility
• Manage offshore PMO support group for Rest of the World
• Interface with Client Partner / Account Manager community to push identified solutions / pitch deals
• Resourcing management and employee satisfaction responsibilities
• Delivery Excellence and Customer Satisfaction responsibilities

Mar 2015 – Jan 2018 · 2 yrs 10 mos · Greater Delhi Area

• Entrepreneur - setting up a Gift Registry platform - a platform to connect Guests with the Hosts of the Events and give them the ability to procure products and services.
• The platform will allow the Event Hosts (Birthdays, Anniversaries, Baby Showers etc.) to let their Guests know what they would like / prefer. The Guests no longer have to guess what to give. And all this is done seamlessly using the GiftZenie.com backend.

Jul 2011 – Dec 2012 · 1 yr 5 mos · Delhi

• Built a practice - IT Transformation and Program Advisory (corporates & public sector undertakings)
• Solution development and evangelization
• Business development for ITT
• People hiring and management
• Engagement oversight to ensure difficult / complex engagements are managed well
• Resource management

May 2005 – May 2010 · 5 yrs

• o Delivered on more than 50 engagements
•  Areas of Expertise: Business and technology strategy; Enterprise architecture; Process reengineering; and Establishment of program management offices
•  Industries: Healthcare; Retail; Telecommunications; and Utilities
• o Managing client projects across IT Infrastructure upgrades, Application Development and ERP Deployments where client spend was greater than $10MM.
• o Project Range
•  PMO Development and Deployment (e.g. 1200 person IT organization)
•  IT Service Management based Process Definitions (e.g. Release & Change Management)
•  Business Strategies (e.g. go-to-market strategies across various IT domains)
•  Technology Strategies (e.g. for healthcare and State and Local Government clients)
•  IT Organizations re-organization engagements
• Business Development
• o Consulting Sales credits ranging from $500K to $2MM per year
• o Based on my co-authored research note (“Improving Project Performance by Managing the Fuzzy Front End”) - generated 15 new client inquiries, 10 proposals and 4 paid engagements, ranging from $100K to $250K
• People Management
• o Managed teams (2-14 direct reports)–developed employee evaluation & career development plans
• o Indirect reports 15-30 client employees / contractors

Jan 2004 – May 2005 · 1 yr 4 mos

• Served as project manager on 2 full software development cycles
• Gathered requirements for new product specifications from customers
• Outlined necessary product capabilities for current and future client needs
• Developed risk-adjusted functionality matrixes
• Worked with internal development team to develop and launch software releases
• Presented at Business Development meetings and reported on sales probabilities to senior management

Jan 2003 – May 2003 · 4 mos

• Removed the macrovision copy protection from previously encoded projects

Mar 2000 – Jun 2001 · 1 yr 3 mos

• Sales & Marketing
• Developed and implemented marketing plans for GRE / GMAT / IIT / Pre-Med test prep service offerings, and adjusted pricing, roll-out planning and channel strategies by region to maximize customer adoption
• Established and managed the company's technology annual IT budget of US$73,000

Dec 1998 – Mar 2000 · 1 yr 3 mos

• A.F. Ferguson & Co., now owned by Deloitte, is a management consultancy and audit firm
• Responded to client RFPs and customized proposals, scoping and statement of work
• Developed market size and segment definition for the VSAT hardware industry utilizing regional chamber of commerce data to develop granular, bottom-up approach to defining number of target companies
• Developed specialty agricultural sector reports, including supply chain and value chain analyses, for the UK High Commission's Department of International Development

May 1997 – Nov 1998 · 1 yr 6 mos

• Shepherded RFPs through the business development cycle by ensuring that all relevant internal parties submitted their contributions on time
• Customized responses to15 RFPs so as to increase our bid's chance of success
• Win rate of 30%; largest successful bid: $125MM for the Indian Department of Defense