Nikhil Prasannan — DevOps Engineer

As a Lead Incident Engineer with over 5 years of hands-on experience in managing critical incidents across fintech and enterprise IT environments, I specialize in ensuring rapid response, effective communication, and process optimization under pressure. Currently at Razorpay, I lead high-severity incident response efforts, collaborate closely with engineering teams, and drive automation initiatives like Shoreline integration—reducing MTTR and improving operational efficiency. My journey also includes impactful stints at IBM and Kyndryl, where I handled large-scale global incidents, war rooms, and SLA governance for enterprise clients. I’m ITIL V4 certified and hold a Fintech diploma from IIM Kozhikode, equipping me with both operational and strategic insight into managing technology services. My strength lies in staying composed during chaos, aligning stakeholders, and transforming firefighting into learning. 🔹 Key Skills: Major Incident Management | RCA & Postmortems | Automation & Alerting | ServiceNow | PagerDuty | ITIL V4 | Stakeholder Communication 🔹 Passionate about building resilient systems, reducing alert fatigue, and mentoring teams to handle incidents with clarity and confidence. Let’s connect if you’re passionate about reliability, operational excellence, or are hiring for leadership in incident response.

Stackforce AI infers this person is a Lead Incident Engineer specializing in Fintech and IT Service Management.

Location: Bengaluru, Karnataka, India

Experience: 7 yrs 9 mos