Sep 2017 – Mar 2022 · 4 yrs 6 mos · Bengaluru, Karnataka, India

•  Actively participate in daily Scrum meetings and regular sprint planning, review and retrospective meetings
•  Involved in interacting with end-users, other technical leads, IT groups and clients and gathering requirements and documenting.
•  Participates in design, code, and test inspections throughout the product life cycle to identify issues.
•  Participates as a technical consultant at other project meetings.
•  Customization, Applications Configuration, Scripting, Exception Processing, Validation, Usability etc.
•  Scripts with Global and scoped glide components, including GlideRecord, GlideAggegate, GlideSystem, and GlideDateTime
•  Complex Integrations using REST messages, Scripted REST APIs, Data Sources, Inbound Actions etc.
•  Developed multiple complex integrations with third-party tools, such as Jira, Salesforce, Panorama, AWS, SKMS, Nagios, Splunk, Neon Sales Tools, Provisioning Hub, Microsoft BI, PagerDuty, NewRelic etc.
•  Design and implement new functionality using Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, Field dictionary etc
•  Build workflow, Event Registry, Scheduled Job, Email scripting, Template, Notifications etc
•  Build Survey form, get survey response and implement workflows based on the response.
•  Build Service Portal and custom widgets using CSS, HTML, AngularJS.
•  Build Reports, Virtual Task Board, Dashboard, Database View, UI Pages etc.
•  Built countless workflows to automate long processes such as Cover Engineer Support, Out of Office workflow, Ticket assignments based on support metrics etc.
•  Built a mobile application with multiple modules

Jan 2015 – Aug 2017 · 2 yrs 7 mos · Bengaluru, Karnataka, India

•  Configure and Manage servers hosted on AWS.
•  Code deployment on JVM system.
•  Strong knowledge on EC2, VPC, VPN tunnel, ELB, Cloud Watch, EBS, S3, Route 53, CDN, Cloud Formation, Lambda, IAM etc.
•  Maintaining and bug-fixing existing applications and infrastructure
•  Perform root cause analysis of production impacting issues, including opening problem cases with vendors and driving them to a conclusion.
•  Orchestrate the provisioning, load balancing, dynamic configuration, monitoring and spend optimisation of servers in the AWS environment
•  Analyse thread dump and heap dump in order to produce RCA to the customer.
•  Cross-region and cross-account Data migration.
•  Worked on apache, rewrite rules and redirection.
•  Configure and set up SSL set up.
•  Installation of patches of software and updates for the maintenance of Linux servers.
•  SMTP server set up, IP whitelisting, switch role, copying data from LVM to non-LVM vice versa.