Jayendran Jayaraman

Project Manager

Vancouver, British Columbia, Canada10 yrs 10 mos experience

Highly Stable

Key Highlights

Expert in technical support and networking protocols.
Proven track record in project management and team leadership.
Strong customer communication and troubleshooting skills.

Stackforce AI infers this person is a Networking Specialist with extensive experience in Technical Support and Project Management.

Contact

Skills

Core Skills

Project ManagementTechnical SupportCustomer CommunicationNetworking

Other Skills

BGPCC++CCNAComputer Network OperationsCross-functional Team LeadershipIPv6JiraLAN SwitchingLAN-WANMitigation StrategiesOSPFOperating SystemsProblem SolvingProject Planning

About

Technical Support and Resolution expertise in Networking with experience in L2 and L3 protocols. Specialties: Multiple Network Protocols Knowledge Technical Troubleshooting Customer communication and handling

Experience

Arista networks

4 roles

Technical Project Manager

Jun 2024 – Present · 1 yr 9 mos

Written CommunicationProject PlanningCross-functional Team LeadershipMitigation StrategiesProject ManagementSoftware Project Management+3

Manager, Technical Services

Jul 2022 – Jun 2024 · 1 yr 11 mos

Written CommunicationCross-functional Team LeadershipProblem SolvingTechnical SupportCustomer Communication

Manager, Technical Services

Feb 2021 – Jun 2022 · 1 yr 4 mos

Written CommunicationComputer Network OperationsMitigation StrategiesProblem SolvingTechnical SupportNetworking

Technical Solutions Engineer (Team Lead)

Jul 2015 – Feb 2021 · 5 yrs 7 mos

Providing technical assistance by directly interacting with global customers who own Arista’s wide range of networking products.
Troubleshooting complex network issues and engage with multiple teams to provide an appropriate and speedy resolution to the customers.
Working as a Designated Solutions Engineer (DSE) for critical customer accounts to provide continuous support on specific Arista product lines.
Replicating customer issues that necessitate in-depth knowledge of Arista’s product architecture and networking protocols.
Engaging with partners of end customers and address certain key inter-operability concerns between Arista’s products and other vendor equipment.
Discussing customer issues/limitations with the appropriate accounts team and update the constraints that necessitates changes in the customer’s network design.
Publishing important features of Arista’s products and their working capabilities to the Arista’s Knowledge Management Database.
Managing the technical support personnel of the team and pro-actively assist the engineers in the event of an escalation.
Training the new technical solutions engineers on technology and Arista’s products to enable them to effectively handle customer issues.
Providing soft skills training to the team members in order to enhance the quality of the support to Arista’s customers.
Mentoring the technical support interns and regularly assessing their progress as part of the AIRP (Arista Industry Readiness Program) 2017.

Written CommunicationComputer Network OperationsLAN-WANProblem SolvingTechnical SupportNetworking

Dell international services, networking

Enterprise Technical Support Senior Analyst

Sep 2014 – Jun 2015 · 9 mos · Chennai, Tamil Nadu

Providing Level 3 escalation support and assisting the front line teams to drive customer issues towards a speedy and acceptable technical resolution.
Providing support to the end customer at the time of new deployment or maintenance changes in the network.
Escalating critical software exceptions to the Level 4 team and following up regularly to ensure that an appropriate fix is available to the customer within a specific timeline.
Developing network related articles and posting them to the internal knowledge base of Dell.
Assisting new employees in troubleshooting various Dell networking product issues and helping them to drive the case in the appropriate direction.

Written CommunicationComputer Network OperationsLAN-WANProblem SolvingTechnical SupportNetworking

Dell force10

Enterprise Technical Support Analyst

May 2011 – Jul 2014 · 3 yrs 2 mos · Chennai

Providing technical support (L2/L3) to global customers who have Dell Networking Products (Force10 and Power Connect).
Analyzing logs to come up with a proper root cause for the problem.
Recreating customer issues in a local lab network to allow engineering team to perform code level debugging for software issues.
Working closely with engineering team to ensure that the fix for a specific software issue is delivered to the customer.
Deploying and maintaining new devices in our internal Technical Assistance Center (TAC) lab.

Written CommunicationLAN-WANProblem SolvingTechnical SupportNetworking