Nov 2022 – Present · 3 yrs 4 mos · India

Aug 2017 – Feb 2018 · 6 mos · Gurgaon, Haryana, India

• Landscape: Independent Price Verification for Product Control, Translation of requirement for product design
• Working with Business and Technology groups to enable effective Business Solutions.
• Identification and analysis of requirements for timely and quality delivery of product.
• Managing Stakeholders and collaborate for successful sprint launches

Jan 2017 – Oct 2022 · 5 yrs 9 mos

• AT&T – Leading Business Transformation &Process Excellence Feb.2018 – Oct-2022
• Landscape: Business Transformation and Process Excellence. Part of $3 Bn worth expansive business (Sales COE) in multi-channel client environment
• Led business transformation(via product, people and process) to identify, understand and fill the gaps identified in Sales lifecycle
• IMPACT
• Envisioned and implemented custom mini-CRM bringing a reduction of 3 business week in overall Sales lifecycle leading to initial cost savings of ~INR 3.5M yearly
• Drove data transformation to structure, store (setting up DB framework and critical data repository) and reuse data
• IMPACT
• Direct impact on customer satisfaction and bottom line with reduced operational wastes
• Faster and less error prone solutioning with data re usability
• Translating our value add to quantifiable measures via strategic business reports
• IMPACT
• Business expansion by on-boarding 8+ new accounts
• Closely work with leadership to analyze business health for informed decision making

Jan 2017 – Mar 2017 · 2 mos

• Diagnose and improve existing business processes to increase efficiency of various functions/departments. Analyzing past trends, studying leading practices, recommending business process models and enhancements to help management in making decisions.

Oct 2015 – Feb 2016 · 4 mos

• Engaged my project management and analytical skills to assist the IT operations for improving the efficiency of Systems and Processes.
• Landscape: Oracle E-Business Suite (Financials and CRM),Continuous Improvement, Maintenance & Support
• Managed stakeholder communication.
• Maximized value to the operations by designing and providing solution to reduce gaps and improve response time.
• Rendered help to coach the team and manage its work allocation.

Nov 2011 – Oct 2015 · 3 yrs 11 mos

• Leveraged expertise in Accounts Receivables and Order Management to deliver customized solutions helping fortify business processes and bring cost effectiveness.
• Landscape: Oracle E-Business Suite (Financials and CRM),Continuous Improvement,Maintenance & Support, Oracle SOA, ITIL, Change and Problem Management
• Resource Management for 21 associated for coverage in onshore-offshore Global Delivery Model
• Responsible for identifying, driving and implementing continual process improvements
• . Interfaced between stakeholders and team via various MIS reports and review processes
• Managed the Change Management Process in adherence to the Industry Best Practices.
• Incident Reduction by implementing Problem Management.
• Adherence to incident SLAs for the portfolio.
• Expert in quick problem solving with ability to thing strategically about optimized alternatives in business process.
• Onsite experience of UK.
• Excellent performance resulted in being promoted twice in 3 years.

Jul 2008 – Nov 2011 · 3 yrs 4 mos

• Core Team member to support and implement the business process of a renowned manufacturing industry client in the Supply Chain function.
• Landscape: Oracle E-Business Suite (O2C Cycle),Functional Support, Code Reviews
• Designed tool for inventory optimization.
• Ensured timely and quality delivery
• Provided coding enhancements of existing applications
• Involved in Code Review Activities
• Debugging the issues and defect fixing