Dec 2019 – Sep 2020 · 9 mos

Jun 2019 – Dec 2019 · 6 mos

Jul 2016 – Dec 2019 · 3 yrs 5 mos

May 2014 – Jul 2016 · 2 yrs 2 mos

• RCI is the subsidiary of Wyndham Corporation and one of the world's largest hospitality companies, and provides a wide range of hospitality products and services through its global portfolio:
• Leading and managing client portfolios and delivery of large, moderate and high complexity IT projects/ programs
• Developing relationships through collaborative efforts with client, key stakeholders, sponsors and owners
• Leveraging strategic, business, leadership and financial acumen to communicate effectively with client executives and their respective teams
• Providing leadership and supervision for the program, guiding and mentoring project managers and the work stream leads
• Mitigating risk factors through careful analysis by anticipating and managing change effectively in a rapidly evolving global business environment

Dec 2010 – Apr 2014 · 3 yrs 4 mos

• Saurabh is currently part of EXL LifePRO – EXL’s policy administration platform that provides flexible support for a broad range of life, health and annuity products, and is responsible for managing and leading technical projects for multiple clients. At EXL LifePRO he had been responsible for managing conversion and upgrade projects, specifications, system modification and enhancement projects for various life, health and annuities clients. Apart from managing regular projects he has also been responsible business development activities and creating various methodologies and tools for streamlining and centralizing project management office at EXL LifePRO.

Jan 2007 – Dec 2010 · 3 yrs 11 mos

• Saurabh had been responsible for managing outsourcing projects for Utilities & Insurance clients. To embark EXL’s extension of global footprint in Europe, Saurabh led transitions & operations function for one of the Insurance’s giant including multilingual capabilities in Eastern European service delivery centre of EXL.
• Apart from regular transition and program management tasks, the projects involved complex work flow & process redesigning activities, providing / setting up inbound & outbound voice solution & also liaising with 3rd party service providers to implement cost effective migration solutions for the client.
• He has also led various transition assignments which involved developing complex migration solutions for new processes & responding to various RFPs & RFIs.

Sep 2001 – May 2007 · 5 yrs 8 mos

• Worked in Operations Team Manager for Financial Services, Retail businesses responsible for managing operations teams to drive customer experience at site level & enforce process improvements through project management