A

Ashish Shukla

Chief Operating Officer

20 yrs 9 mos experience
Highly Stable

Key Highlights

  • Proven leadership in customer experience and supply chain management.
  • Expertise in planning systems and business process improvement.
  • Strong track record in enhancing customer retention strategies.
Stackforce AI infers this person is a Supply Chain and Operations Management expert with a focus on E-Commerce.

Contact

Skills

Core Skills

Customer ExperienceE-commercePlanning SystemsBusiness PlanningKey Performance IndicatorsProduction PlanningPurchase Management

Other Skills

Business Process ImprovementCRMCross-functional Team LeadershipCustomer Experience ManagementCustomer Relationship Management (CRM)Customer RetentionCustomer ServiceCustoms RegulationsFinancial AnalysisFreightInventory ManagementLeadershipLean ManufacturingLogisticsLogistics Management

Experience

Coupang fulfillment services

Head of Operations

Jul 2025Present · 8 mos · Taipei, Taipei City, Taiwan · On-site

Myntra fashion

Head of Customer Experience & Supply Chain

Jun 2024Aug 2025 · 1 yr 2 mos · Bengaluru, Karnataka, India · On-site

Flipkart

6 roles

Head of Customer Experience

Apr 2022Jun 2024 · 2 yrs 2 mos

Customer ExperienceE-CommerceCustomer RetentionLeadershipCustomer Relationship Management (CRM)Customer Service+2

Head of Supply Chain ,Planning & Customer Experience (B2B)

Promoted

Jan 2020Apr 2022 · 2 yrs 3 mos

Customer ExperienceE-CommerceCustomer RetentionFinancial AnalysisLeadershipCustomer Relationship Management (CRM)+3

Head of Central Planning

Jul 2018Jan 2020 · 1 yr 6 mos

Planning SystemsE-CommerceLeadershipBusiness PlanningKey Performance Indicators

Director - Demand Planning

Jul 2016Jul 2018 · 2 yrs

Planning SystemsE-CommerceBusiness PlanningKey Performance Indicators

Associate Director-Supply and Network planning

Jan 2015Jul 2016 · 1 yr 6 mos

Planning SystemsE-CommerceBusiness PlanningKey Performance Indicators

Senior Manager -Inventory planning

Sep 2013Jan 2015 · 1 yr 4 mos

Planning SystemsE-CommerceBusiness PlanningKey Performance Indicators

Gokaldas exports ltd.( blackstone portfolio)

Manager-Supply Chain

Feb 2012Aug 2013 · 1 yr 6 mos · Bangalore,India

Key Performance Indicators

Mtar technologies private limited( blackstone portfolio)

Manager-Supply Chain

Jan 2011Jan 2012 · 1 yr

Production PlanningPurchase ManagementCustoms RegulationsKey Performance Indicators

Gulf marine maintenance & offshore services company - gmmos

QHSE Advisor and Internal Auditor

Apr 2009Feb 2011 · 1 yr 10 mos

Key Performance Indicators

Marico limited

Project Intern

Dec 2008Mar 2009 · 3 mos

Key Performance Indicators

Bp

Summer Intern

Jun 2008Nov 2008 · 5 mos

Key Performance Indicators

S p jain center of management

MBA-Masters In Business Administration(Global Logistics and Supply Chain Management)

May 2008Apr 2009 · 11 mos

  • Masters in Business Administration (S. P. Jain Center of Management)
  • Global Logistics & Supply Chain Management,Singapore / Dubai
Key Performance Indicators

Anglo-eastern

Marine Engineer Officer

Feb 2005Feb 2008 · 3 yrs

Key Performance Indicators

Education

S. P. Jain Center of Management, Singapore/Dubai

MBA — Global Logistics And Supply Chain Management

Jan 2008Jan 2009

Marine Engineering And Research Institute

Bachelor Of Engineering

Jan 2000Jan 2004

Association Of Operations Management, USA

Certified Supply Chain Professional(CSCP) — Supply Chain And Logistics

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