Aug 2021 – Sep 2024 · 3 yrs 1 mo · Bengaluru, Karnataka, India

• Led a cross-functional engineering team (Android, iOS, Frontend, Backend) delivering the Fleet Experiences charter.
• Owned end-to-end architecture and delivery of mobile and web features used by thousands of commercial drivers.
• Drove technical strategy for driver experience, safety insights and incident reporting flows.
• Collaborated with Data Science, Product, Design, and Backend Platform teams to ship high-quality features in telematics and risk analysis.
• Defined technical standards, code quality practices, observability, and performance benchmarks across Android/iOS/React.
• Mentored junior and mid-level engineers, enabling promotions and predictable delivery.
• Responsible for on-call readiness, release quality, and reducing production issues.
• Major Achievements
• Led the development of the foundational Fairmatic SDK to enable telemetrics for driver safety
• Improved performance and reliability through profiling, caching, and network optimizations.
• Increased driver onboarding completion with a revamped onboarding and activation flow.
• Standardized mobile + web feature delivery with shared patterns and improved API contracts.
• Key Projects
• Delivered the Fairmatic telematics mobile SDK and session management.
• Driver Safety Insights & Trip Review modules.
• Incident Reporting flow with location and media capture.
• Enhancements to Fleet Manager dashboards and risk summaries.

Aug 2020 – Aug 2021 · 1 yr

• Engineering Manager for the Helpshift mobile SDK portfolio, supporting Android, iOS, macOS, Unity, Cocos2d-x, and Xamarin.
• Led a high-performing team delivering SDKs deployed on 2B+ devices with 130M+ monthly active users.
• Drove engineering strategy for all mobile clients in partnership with Product and Leadership; streamlined platform footprint to maximize impact and reduce fragmentation.
• Cut feature development and release cycles by 50% by introducing CI pipelines, automated QA, and predictable release processes.
• Modernized the SDK architecture to enable faster feature development, improved testability, and quicker bug detection and resolution.
• Ensured long-term maintainability through rigorous code/architecture reviews and a strong balance between feature delivery and technical debt management.

Sep 2017 – Aug 2020 · 2 yrs 11 mos

• Led a 5-member team delivering the Helpshift iOS SDK used by top global apps and millions of users daily.
• Drove sprint planning, feature execution, customer communication, and cross-team coordination.
• Rewrote major parts of the iOS SDK architecture, enabling faster feature delivery and cleaner public APIs.
• Built a server-driven, dynamic UI testing framework using XCUITest, reducing regression effort from weeks to days.
• Developed a generic idempotency framework to fix recurring network-replay issues for enterprise customers.
• Mentored new engineers, improved onboarding, and set engineering best practices for quality and testability.

Sep 2016 – Aug 2017 · 11 mos

• Led a 5-member Android team delivering the Helpshift SDK installed on 1B+ devices.
• Scoped and executed sprint plans balancing new features with technical debt reduction.
• Architected and executed a complete rewrite of the Android SDK, improving performance, scalability, and maintainability.
• Increased unit test coverage from 45% to 75%, significantly improving release confidence.
• Designed and shipped the multi-conversation architecture, replacing the earlier single-threaded model.
• Worked closely with customers and internal teams to resolve integration issues and improve developer experience.

May 2014 – Aug 2016 · 2 yrs 3 mos

• Contributed to the development of core components of the Helpshift Android SDK, deployed on 1B+ devices.
• Built a marketing automation SDK from scratch, enabling targeted push notifications and in-app campaigns.
• Implemented a persistent Inbox UI for in-app messages, improving campaign engagement and visibility.
• Optimized FAQ search performance, reducing query latency and improving end-user experience at scale.
• Gained foundational experience in building high-scale, production-grade mobile SDKs, shaping long-term engineering practices.