Jan 2024 – Mar 2025 · 1 yr 2 mos · Bengaluru, Karnataka, India · Hybrid

• Led architectural initiatives at Salesforce, including integrating Salesforce’s Einstein into the Omni workflow and developing an automated test generation mechanism using LLM.
• Elevated product reliability by implementing a robust health monitoring and observability framework, ensuring continuous performance tracking and real-time alerts.
• Architected an automated OmniStudio migration solution, minimizing manual intervention and accelerating the transition process, with an estimated financial impact exceeding $10 billion.

Jan 2017 – Jul 2023 · 6 yrs 6 mos · Bangalore

• Successfully managed and resolved business issues related to highly available (HA > 99.9) shopper-facing systems, handling traffic at a scale exceeding 2MM TPS. Have led projects with a notable impact of approximately $2BN in Gross Merchandise Sales. Was one of the architects for “Amazon Fresh” program launch in the US and globally. Determined technology and solution approaches, effort estimation, capacity planning, blast-radius and cross-team impacts, and influenced their roadmaps and goals.
• Owned the business solution, leading the architect and the team, and guiding the development to contextualised Amazon’s feature offer ranking algorithm. This included the delivery promise and the customer’s shopping journey to ascertain the best offer for the customer. Led the development
• of an event-driven cache for the real-time system that ranks and suggests the best offer for the customer, considering an array of parameters including the customer's location and delivery promise. Collaborated with the Product Team to ideate, evaluate and assess the viability of new initiatives, shaping the roadmap, yearly operation plan, and a three-year plan for the business vertical, while also outlining the project goals.
• Led the development and owned the architecture in developing the CRM for Tier-I Vendors.
• Machine Learning: Worked on a BiLSTM network and Ensemble of Ensemble to address Amazon's Catalog Inconsistency. Utilised Siamese network for discrepancy detection and deployed an ML workflow integrating Amazon Mechanical Turk (MTurk) and Amazon SageMaker, achieving an f1-score of 0.8-0.85.
• CRM Development: Led the development of the CRM for Tier-I Vendors, collaborating closely with the business to understand their requirements.
• Educational Contribution: Served as a faculty member for Amazon Machine Learning University, sharing his expertise with upcoming tech professionals.

Sep 2010 – Nov 2017 · 7 yrs 2 mos · Bengaluru Area, India

• Hands on development experience in C++98, C++11, Python under Windows (Primary) and other *nix Platform
• Designing and Developing core product areas in People-tools
• Provide Architectural and Innovative solution
• Design and develop scalable, robust high availability Enterprise software.
• Expertise in Object Oriented Designing and Development using C++98 and C++11
• Experience in working on a Language and Platform Antagonistic Environment
• Experience in Cross Platform Development
• Experience in Virtualization and Cloud Development
• Experience in Fault Analysis and Post Mort-em analysis of Customer and Automation non-reproducible issues.
• Working knowledge on Machine Learning (ANN, Genetic Programming, Fuzzy Logic, Cognitive Reasoning, Predictive Analytics and Natural Language Analysis).
• Have knowledge in working in multi-tier scalable high availability enterprise architecture

Apr 2007 – Sep 2010 · 3 yrs 5 mos

• Primarily working for VISA Inc. in the Payment Systems Domain and starting as a team member in the Clearing and Settlement (C&S) Area, gradually graduated to an SME of C&S as well as acquired skill, to be the SME of Settlement Service. Eventually started working on Blaze Rule Engine Implementation Project and finally started leading a team of eight to develop, optimize, bug fix and performance tuning of the next generation Edit Package Application.
• SME of multiple core applications.
• Leading a team of eight with team members from both RS and customer end.
• Worked as a developer in implementing Blaze Rule Engine Implementation Project.
• Working in one of the complex application in the world in terms of functional vastness and technically complex.
• Bi-Platform Architecture i.e. Z/OS and Windows.
• Bi-Platform Development i.e. VC++ and IBM Z/OS C/C++ & COBOL
• Implementation of Fair Issac Blaze Rule Engine.

Aug 2005 – Mar 2007 · 1 yr 7 mos · Hyderabad Area, India

• I was the lead developer and Subject Mater Expert in the procurement, inventory management, OSB (Order Shipping and Billing), BOM (Bill of Material) and supply change management. My responsibility is to provide end to end software development support, provide feedback based automation solution, customer interaction, Enhancement/ Break Fix/ RCCA. and working cohesively with the users to understand the requirement of the cases and provide an immediate solution. The main requirement of this project was to provide seamless operation through smooth communication with users resulting quick response/turnaround time and to Provide Fixes, Development and Enhancements for occasional changes and making the system more stable to reduce issues permanently.
• Responsibilities included but not limited to
• Requirement Gathering.
• Proposal Writing, Bidding, Estimation and Customer Interaction.
• High-Level Design & Low-Level Design Creation.
• Coding, Unit & System Testing and Act as a Catalyst for Acceptance
• Achievements
• L3 Expert.
• There is three Level of Experts recognised in the GE system where L3 is the highest attainable status directly recognised ad recommended by the CLIENT. This status was achieved within one month on the project
• Worked on three LEAN Projects and one six sigma project till to date with due recognition of BEST LEAN Project
• Achieved 0 Cases or Issues in the system which was due accolade by CLIENT and the current Company
• Recognised as the Best Team Player in the Company and due recognised with Bronze Award

Nov 2003 – Aug 2005 · 1 yr 9 mos · Kolkata Area, India

• Worked for AIG – ALICO Japan for an Annuity Project, Leading a Team to implement various customers initiated enhancement requests. Notable being Systematic Withdrawal and Partial Withdrawal implementation. Along with COBOL – CICS – DB2, we were extensively involved in enhancing CSC’s Vantage-One as and when required.