Mar 2022 – Apr 2022 · 1 mo

Aug 2018 – Feb 2022 · 3 yrs 6 mos

• Leading Uber's Customer Care and Engagement Platform and the Trip Operations Platform Engineering teams. We build tech that is focussed on streamlining our operational challenges and providing high quality customer engagement.

Dec 2015 – Jul 2018 · 2 yrs 7 mos

Nov 2014 – Nov 2015 · 1 yr

• Leading the Speech Science and Data Analytics team. Leveraging data across multiple channels to build models that interpret natural language and predict customer intents. Leading the optimization services for speech IVR customers to improve customer outcomes.

Aug 2010 – Oct 2014 · 4 yrs 2 mos

• Led the professional services and delivery team that handled projects for our customers in India and ASEAN. The team implemented Nuance technologies for various customers. These technologies included automatic speech recognition (ASR) and Voice Biometrics. Handled projects that involved various languages at once including delivery of up to 14 languages in one solution. The range of projects included simple command and control to complex directory assistance and song search projects that used ASR technologies to search across hundreds of thousands of entries in the database. Engaged enterprise customers across multiple verticals to implement solutions to their customer care challenges.
• As a speech technology specialist, I provided leadership from the product and optimization perspectives including defining the best strategy to use our technologies in specific solutions. Engaged R&D to improve our language packs as well as implement certain languages for the first time in this region.

Apr 2007 – Jul 2010 · 3 yrs 3 mos

• Managed a speech science group that provided grammar and optimization services for a variety of customers across multiple verticals. The group managed applications that were built using different versions of automatic speech recognition engines. Worked to implement a variety of Natural Language applications.

Oct 2006 – Mar 2007 · 5 mos

• Managed a speech science group that provided continuous improvement and speech recognition related optimization services to the applications hosted by BeVocal. These applications used the Nuance speech recognition engine.

Sep 2004 – Sep 2006 · 2 yrs · USA

• Leading the speech science efforts on customer projects including implementation of grammars and building natural language grammars for our NL applications

Mar 2003 – Aug 2004 · 1 yr 5 mos · TJ Watson Research Center, Yorktown Heights, NY

• Worked on a dialog management framework for complex mixed initiative dialog systems.

Oct 1999 – Feb 2003 · 3 yrs 4 mos

• Worked as a technical resource on projects providing speech recognition and voice biometrics expertise

Aug 1995 – Jun 1997 · 1 yr 10 mos

• Part of the team that implemented the Nynex VoiceDialer that was deployed as a service to subscribers. Also implemented a spectral subtraction based noise cancellation algorithm to use as part of the Voice Dialing product.