Jun 2025 – Aug 2025 · 2 mos · Delhi, India · Remote

Mar 2023 – Jun 2025 · 2 yrs 3 mos · India · On-site

• Key Responsibilities
• Act as the primary point of contact for customer inquiries and complaints
• Lead and motivate sales team to maintain high levels of performance
• provide feedback and coaching to team members
• Provide timely technical assistance and resolve operational issues for the team.
• Deliver in-depth training on global travel destinations and internal sales processes.
• Drive team performance by offering guidance, mentorship, and support to achieve sales targets.
• Manage and resolve customer queries promptly to maintain high satisfaction levels.
• Maintain daily interaction to keep the team motivated and aligned with business goals.
• Organize games, quizzes, and interactive sessions to foster a positive team culture and support sales momentum.
• Oversee day-to-day sales queries, check sales data regularly, and ensure proper follow-ups with clients.
• Monitor communication to prevent mis commitments and enhance overall customer experience.
• Arrange quarterly training sessions to refresh knowledge of destinations and improve team performance.

Jul 2021 – Mar 2023 · 1 yr 8 mos · New Delhi, Delhi, India · On-site

• Traveling throughout an assigned territory to train and guide company sales representatives.
• Maintaining solid working relationships with customers by ensuring that their needs are met and resolving complaints in a timely manner.
• Continually meeting or exceeding sales targets by persuading customers within an assigned territory to purchase company products and services.
• Analyzing sales and marketing data to determine the most effective sales and marketing techniques.
• Developing innovative sales strategies to increase sales within an assigned territory.
• Conducting surveys to better understand customer needs.
• Attending trade shows to promote company products and services.
• Ensuring that brand awareness within an assigned territory meets company expectations.
• Motivating Sales Representatives to achieve sales quotas and evaluating their performance based on their ability or inability to achieve sales quotas.
• Monitoring competitors’ sales activity within an assigned territory.
• Implementing effective territorial marketing strategies.
• Meeting customers to settle concerns/disputes
• Assessing sales performance
• Discover sales opportunities through consumer research
• Coming up with effective sales methods
• Discovering new sales opportunities

Oct 2019 – Jul 2021 · 1 yr 9 mos · Singapore, Singapore

• Well versed in various areas of travel (Contracting /business/holidays, group/individual etc.)
• Explored new travel deals, researched a variety of places, examined travel destinations and
• wrote up service contracts alongside travel groups in order to augment firm sales goals and
• marketing objectives. Monitored and maintained payment records and transactions.
• Coordinates with tour operators and travel agencies regarding tour package choices, bargains
• with them to get the most affordable rates. Keeps track of the customers while on travel and
• provides assistance as the need arises. Ensures that the travel goes smoothly by making all
• necessary preparations and anticipating all that can happen.
• Conducts research according to the requirements of the client; get the most affordable deals if
• that is what the clients wish. Provides a list of suggestions that the clients can choose from.
• Provides clear information for each choice so that the clients can decide properly.
• Analysed and updated market strategy by keeping up to date with market competition and
• latest trends in travel market, and to completely fulfil customer’s desires. Maintained close
• contact with clients. Planned branding, marketing events and strategies of organization with
• travel agency management. Assists individuals and groups in organizing, and booking travel

Oct 2018 – Sep 2019 · 11 mos

• Managing the Franchise Business of the company. Responsible for launching Franchise stores & managing all operations on the ground. Developing franchising opportunities and offering continues support to franchise. Generate the business through promotions, Marketing activities.
• Supervise local store employees to improve efficiency and effectiveness. Coordinate with internal teams (SPOCs) for day to day operations. Ensure adherence to defined processes & guidelines with TATs. Collect data & make reports to track progress & maximize productivity.

Apr 2016 – Sep 2018 · 2 yrs 5 mos

• Maintain daily record of all transactions reports. Motivate sales employees to improve performance. Reward top performance with visible recognition and specific perks preferred scheduling. Achieving sales target and contribute to annual team targets and revenue.
• Maintain daily record of all transactions reports. Motivate sales employees to improve performance. Reward top performance with visible recognition and specific perks preferred scheduling. Achieving sales target and contribute to annual team targets and revenue.

Apr 2015 – Apr 2016 · 1 yr

• Designing itinerary, costing, booking hotels. Handling customers for international holiday packages, follow ups with customers and clients. Customization of existing holiday package or building entirely a new package as per customer needs.
• Ensure all costs are associated with the relevant Project Codes for accurate accounting purposes. Provide travel expenses data to finance on a monthly basis to invoice the customer

Feb 2014 – Apr 2015 · 1 yr 2 mos

• Conversion of a Business call to answer the query and handling the international Packages. Receiving outbound calls and providing the corporate clients and business partners with the best. Possible, routing for their destination and competitive fares available in the market.
• Make professional, accurate, cost effective travel arrangements to client provided excellent customer service. Helping clients with travel planning, business packages, vacation packages as well as travel advice & information. Driving sales of outbound packages

Sep 2013 – Feb 2014 · 5 mos · Dubai, United Arab Emirates

• Building, Maintaining and Retaining Healthy Business relations with travel agents to generate more Business from Existing Clients. Responsible for all external marketing programs. Generate Allocation consumption v/s committed report. Generate daily and weekly reports.
• Maintain a track of products performance and suggest changes / additions from time to time. Good knowledge of hotels for Dubai. Responsible for handling Dubai operations. Follow ups with walking customers, and B2b Agents. Interaction with the b2b Agent and Organization and present Product Demonstration.

Jun 2012 – Sep 2013 · 1 yr 3 mos · Dubai, United Arab Emirates

• Helping Agents with planning holiday packages as well as share relevant advice and information with the client. Selling holiday packages including flight, hotel, car and extra activities, both for domestic and international.
• Adapt and change as requirements of the business change. Reservation and Ticketing as per the agency and airline. Service provider guidelines. Participate in team calls / meetings as and when required. Negotiating rates for FIT and groups with suppliers. Coordinating for visas transport. Using a booking system to secure holidays.

Nov 2010 – Jun 2012 · 1 yr 7 mos · Gurugram, Haryana, India

• Handling International sales. Costing sheets and quotes for FIT Packages. Give professional and value-added travel advice to clients bearing in mind the client’s needs and interests. PNR creation, manage booking on system. Making quotes and managing files. Issuing Vouchers
• Managing Query Tracker and Follow up reports for Queries. Prepare invoices, vouchers and other documentations. Sell products that are of commercial value to Going My Way and contribute to company's profitability. Handling mails (packages, ticketing) and calling clients

Mar 2010 – Sep 2010 · 6 mos · Delhi, India

• Telephone calls from office for fixing appointments for Demos
• Preparing pre-sales proposals for prospective clients
• Delivering inspiring sales presentations to convert prospects to successful sales
• Handling objections and resolving member/ customer conflicts by constantly connecting with them through member meetings
• Identifying potential customers and new business opportunities
• Building and maintaining strong client relationship and high level of customer service
• Being updated on new products and services.

Jan 2008 – Jan 2010 · 2 yrs · Delhi, India

• Resolve customer complaints via phone, email, mail, or social media.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling
• Answer questions about warranties or terms of sale.
• Attempt to persuade customer to reconsider cancellation.
• Compile reports on overall customer satisfaction