Mar 2023 – Present · 3 yrs · Delhi, India · Remote

• Driving revenue growth and elevating the customer experience in the luxury villa industry.
• Strategic planning, acquisitions, and delivering unparalleled services to discerning clientele.
• Revenue Growth: Leveraging market insights and identifying opportunities to maximize revenue streams and exceed financial targets.
• Luxury Villa Acquisition: Conducting thorough market analysis, due diligence, and negotiation to secure prime locations and stunning properties that enhance the guest experience.
• Customer Experience Enhancement: Committed to delivering extraordinary experiences and creating lasting memories. Implementing personalized services, anticipating guest needs, and ensuring every touchpoint reflects luxury, attention to detail, and unrivaled service excellence.
• Strategic Planning: Developing comprehensive strategies that align business objectives with market trends and customer expectations. Crafting innovative plans to strengthen brand positioning, enter new markets, and leverage partnerships to drive growth and exceed customer satisfaction.
• Global Perspective: Adept at navigating international markets and understanding diverse cultural nuances to cater to a global clientele. Experienced in building strong networks and collaborating with international stakeholders to create unique and immersive guest experiences.

Feb 2022 – Jun 2023 · 1 yr 4 mos · Gurugram, Haryana, India

• Part of Leadership Team
• Through dedicated efforts and strategic execution, have successfully built (with Key Team members) a robust sales (work from Home) channel that has generated 10% of overall Holidays Revenue.
• A focused project initiative, have successfully increased app installs in both iOS and Android platforms!
• Built Presence of PickYourTrail across different Outbound Regions. Increased market share through a series of strategic initiatives.
• Onboarded new vendors/suppliers for ease of operations, better pricing and enhanced customer experience.

Apr 2019 – Jan 2022 · 2 yrs 9 mos

• Handling 50% of the outbound holiday business within LOB.
• Effective use of data analytic to improvise product ranking and visibility on Desktop, mobile and app
• Created product clusters on app basis user type, previous search data and buying behavior
• Continuous and Effective use of Data Analytic, Frequent Market research with in house and market data insights for recommendations and changes in product , categories and funnel improvisations
• Stakeholder management and Cross team functional expertise between Sales channels and Marketing functions to maximize on Desktop and App inventory usage to desired consumer set for maximum results in transaction and revenue
• Performing and arranging successful product demonstrations for customers
• Effective team management skills
• Researching, Reviewing Competitors on regular basis and personal consumer connects for first hand feedback for product enhancements to solve customer needs

Apr 2017 – Mar 2019 · 1 yr 11 mos

• Handled 25% share of total Outbound business.
• Responsible for P&L of destinations like Europe,USA,Turkey&Russia
• Manage Planning,Designing,Development,Production and Sales.
• Performing and arranging successful product demonstrations for customers
• Market research and developing the core positioning and messaging for the product
• Researching, Reviewing Competitors on regular basis
• Performing sales, trend and profitability analysis
• Articulating company’s distinctive competence and product’s uniqueness.

Apr 2015 – Mar 2017 · 1 yr 11 mos

• Using technology based tools to promote ease of selling among the sales channels.
• Cross functional interaction to drive destination agenda with multiple functions like Contracting , Marketing , Finance and Sales etc.
• Providing sales team with the necessary expertise to enable them to sell the product.
• Creating Holiday Travel Products based upon deep dived consumer insights/needs based on various critical pointers like experience sought, average spending capacity, food and travel preferences etc.
• Managing costs through operating efficiencies and product innovation.
• Managing revenue by taking pricing decisions and utilising forecasting tools.

Jan 2014 – Mar 2015 · 1 yr 2 mos

• Creating Holiday Travel Products based upon deep dived consumer insights/needs based on various critical pointers like experience sought, average spending capacity, food and travel preferences etc.
• Managing costs through operating efficiencies and product innovation.
• Managing revenue by taking pricing decisions and utilizing forecasting tools.
• Providing sales team with the necessary expertise to enable them to sell the product.

Apr 2013 – Dec 2013 · 8 mos

• Conduct training for freshers with respect to processes followed, follow up with vendors/post sales team , how to close sales leads, etc.
• Fostering existing relationships and developing new ones
• Monitoring competitors activities and collecting data
• Client handling skills, itinerary making & costing, selling of packages.
• Understand customer needs and design travel package accordingly post carefully examining profit % and negotiating best deals with vendors.
• Designing itineraries, vacation packages, costing and hotel booking

Sep 2011 – Mar 2013 · 1 yr 6 mos

• Understand customer needs and design travel package accordingly post carefully examining profit % and negotiating best deals with vendors.
• Designing itineraries, vacation packages, costing and hotel booking
• Monitoring competitors activities and collecting data
• Client handling skills, itinerary making & costing, selling of packages.

Oct 2010 – May 2011 · 7 mos

• One point of contact for clients for all issues and details pertaining to travel package/ services
• Over see timely & smooth execution of travel itinerary as per guidelines
• Manage on field customer grievances, ensure issues are redressed timely while focusing on customer satisfaction