Jul 2022 – Oct 2023 · 1 yr 3 mos · Greater Bengaluru Area

Oct 2020 – Jul 2022 · 1 yr 9 mos · Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

• Launched Flights OTA for ASEAN region
• Onboarded Regional and Global consolidators
• Initiated and Onboarded IATA accreditation for airasia Super App
• Signed multiple year Global deal with leading GDS
• Partnered with Global and regional airlines

Apr 2020 – Sep 2020 · 5 mos

• Lead team of Product specialist for Flights, Rail, Hotel and Bill payments
• Launched refund automation tool during Covid, which was further implemented globally
• Successfully executed Charter booking system from ideation to launch

Jun 2016 – Apr 2020 · 3 yrs 10 mos

• Planning and managing product roadmaps.
• Oversee tech coordination to achieve planned roadmap.
• New product/supplier launch- customer profiling, launch plan, post launch feedback management.
• Building strategic partnership with Airlines, supplier's, E-commerce, marketplace, banks and metasearch.

Aug 2015 – Jun 2016 · 10 mos

• Automations : I was responsible to co-ordinate with technical team on API integrations (Airlines and Insurance), system automation's by closely working on the data and by successfully automating online bookings to 95% and bringing efficiency in the process.
• User Interface (UI): Part of the team in execution of new user interface for desktop, mobile site for flights, rail, hotels, holidays, bus, mobile recharge & bill payments ,assisting the technology team with end user experience testing.
• Online Rescheduling system : Initiated and coordinated with technical team to successfully automating online reschedule for 3 airlines, reducing human dependency. and better customer experience.
• Fraud system integration : Initiated and executed Fraud system integration for Credit/Debit Card payments by understanding the customer behavior .
• Bank Partnership : Initiated, negotiated and executed partnership with 4 leading banks of Indonesia, leading to growth in revenue and new customer acquisition.
• Payment integrations: Initiated and executed payment integrations for B2C site.
• Customer service automations : Initiated and implemented email tool for bringing efficiency among various departments.

Aug 2013 – Aug 2015 · 2 yrs

• Integrations : I was responsible to co-ordinate with technical team on API integrations (Airlines ,Bus, Insurance, Mobile recharge & Bill payments),new features and perform the end-user experience testing.
• Automation : Worked closely with technical team in online booking automation for domestic and international airlines.
• Payment integrations : Support in developing payment integrations for B2B site.
• Mobile Site : Supported the execution of mobile site for the company by assisting the technology team with end user experience testing.
• Marketing Promotions : Guided backend operations team and ensured to create, share and promote regular promotions for flights, hotels & rail product and communicate among the partners through various communication channels.
• Customer service automation : Executed chat tool for better customer satisfaction among consumers.

Jul 2011 – Jul 2013 · 2 yrs

• Airline Relationship: Was responsible to manage the day to day operational request/complaint by coordinating with the airlines.
• Support Feature integration: Part of the team in launching agent details extractor which optimizes the SLA of customer support team(average reduction of 10-15 seconds in handling time).
• Movies Product: Part of the team to launch movies product
• Train Product: Successfully developed & launched Train product for id.via.com (Pt Adya tours Indonesia) during overseas assignment.
• Overseas assignment: I was assigned overseas project to assist, train & manage the operations for via.com Indonesia, executed airline integrations, features based on market need.

Jul 2009 – Jul 2011 · 2 yrs

• Mobile : Part of the team in execution of new supplier integration for mobile recharge & utility payments.
• Offline Deals/Special Fares: Part of the pilot batch handling and assisting the travel partners request on special deal bookings.
• Acting Team Lead: Taking the ownership and assisting the team in absence of team leader.