Sep 2023 – Mar 2025 · 1 yr 6 mos · Mumbai, Maharashtra, India · On-site

• Heading Sales, Operations, Customer Service, Marketing, transformation & Business Excellence functions.
• Spearheading the transformation of V-Trans Group by implementing best practices and process excellence in logistics operations.
• Led marketing initiatives to increase brand visibility and introduce cost-effective campaigns, driving the group's growth.
• Pioneered technology development, introducing digital transformation through Control Tower, Advanced data Analytics.
• Have lead the project from designing to implementation of a new ERP systems for the group which is a combination of TMS and Oracle Fusion.
• Initiated various projects to optimise cost, improve service quality, revenue improvements and process optimisation.

Nov 2019 – Sep 2023 · 3 yrs 10 mos · Mumbai Area, India

• Driving turnaround of Vxpress with a 360 degree transformation. Vxpress with almost 2 decades of presence in the Indian Express Cargo Business operates a robust and wide network of branches and hubs across the country. With a team size of around 1000 people directly employed, it's an exciting journey to spearhead the transformation.

Sep 2018 – Sep 2019 · 1 yr · Dhaka, Bhangladeh

• Shohoz is a leading Technology Company having its dominance into Ride-hailing, On-line Food Delivery and on-line ticketing platform company in Bangladesh. It's one of the fastest growing startup company in the Country backed by many renowned VC, which includes Golden Gate Ventures of Singapore. Shohoz will be launching many other disrupting services to simplify life for customers.

Mar 2018 – Sep 2018 · 6 mos · Dhaka

• USB Express is a Subsidiary of USB Bangla Airlnes, a renowned Domestic & International Airlines in Bangladesh. Have started USB Express from scratch and making it a large domestic Express Distribution company in Bangladesh catering t the B-B & B-C market segment.

Mar 2016 – Mar 2018 · 2 yrs · Dubai

• Developed International Express Business. Build the International network with China, Europe, Asia & Middle East Countries. Develop the Sales team, Sales Systems, Customer Service and other functions in the organisation. Coordinate all aspects of the business based out of Dubai. Also help automating their business operating processes.

Dec 2014 – Feb 2016 · 1 yr 2 mos

• Based out of the IMEA Regional office, is responsible for the Sales & Marketing development of 26 Associate countries in Middle East and Indian Subcontinent (except India).
• Main responsibility is to ensure:
• Develop Sales & Marketing Strategy for the Region and individual countries with respective country teams
• Yearly Regional Sales & marketing Plan plans
• Achieve the ambitious revenue growth target for the region
• Improve revenue quality & Profitability
• Compliance of Sales Processes and adherence to systems
• Training & Development of Sales Team in the countries
• Develop large Global & Key Accounts in the countries.

Feb 2010 – Dec 2014 · 4 yrs 10 mos

• Turning around TNT Express Business in Bangladesh. Have been able to move from No. 4 position to No. 2 position in Market Share with a substantial improvement in EBIT & brand awareness.

Mar 2009 – Jan 2010 · 10 mos

• Taken additional responsibility of overlooking the Road Express Business on a All India Basis. Major responsibility included streamling the business by various re-engineering in operations & processes, including the ICS infrastructure. The ultimate objective being adding the top line & EBIT for the product.

Apr 2008 – Feb 2009 · 10 mos

• Was instrumental in setting up the entire Channel Network on a Pan India Basis. This included integration of all the Channel Depots for handling both Domestic & International Biz. This profile demanded a high level of cross functional liaisoning and General Management Skills as it involved all functions to converge. As this line of Business was new to the organisation, it was a really challenging and thrilling assignment.

Jan 2007 – Mar 2008 · 1 yr 2 mos

• Was responsible for transformation of the Acquired Company in Northern Region. The Company was Acquired in Sept 2006 needed a great amount of transformation to make it compatible with TNT Global standards. Created the entire structure with implementation of all TNT Global processes & Policies and made it ready for merger with 1 year period.

Sep 2005 – Mar 2008 · 2 yrs 6 mos

• Was involved in the green field project to start Domestic Operation in India. Was part of the National Domestic project team. Had done the detailed work right from Selection of Offices, Warehouses, designing and implementation. The entire recruitment for North India was done under my supervision and in record time.

Mar 2002 – Sep 2005 · 3 yrs 6 mos · New Delhi Area, India

• Had spearheaded major growth initiatives during the tenure and emerged as one of the largest Road Express Company in the region. Had undertaken innovative strategy to drive exponential & consistent growth.
•  Achieved the position of Largest Logistics Company in the Region during the tenure
•  Achieved quantum growth year on year with a cumulative growth of over 130% in three years
•  Was responsible for the entire Operations which included the biggest Transit Hub (Gurgaon Hub) of the Country
•  Put in strong Sales Processes and structure to sustain consistence growth and customer satisfaction.
•  Managing the Delivery & Pickup vendors in the region
•  Managing franchisees and own operated branches
•  Coordinate with Linehaul Vendors
•  Working capital management & Cash flow with support of the finance team
•  Was responsible for overlooking the operations of some of the largest 3PL warehousing accounts – Mark & Spenser, Planet Sports, Benetton, Madura Garments, Ericsson, Nokia networks, HP, Hilti & NIIT.
•  Started a major paradigm shift in Franchisee Management, which was a turn around.
•  Implemented a new concept of Proactive Customer Service, which is first time in the road industry
•  Introduced Point system Performance Evaluation System for Franchisee

Mar 1996 – Jul 2002 · 6 yrs 4 mos · Mumbai Area, India, Kolkata & New Dehi

• Zonal Manager (North) – July 2000 to May 2002
• Zonal Manager (East) – December 1999 to July 2000 ( On Deputation)
• Zonal Manager (West) – March 1996 to December 1999
• Was responsible for the Operations of the Industrial Division which was mainly catering to the Industrial & Commercial cleaning equipment, Housekeeping, Laundry & Kitchen Chemicals & Solution and Facility Management.
• Was instrumental in securing various prestigious Contract for facility Management from many renowned Industries, Hotels & Commercial establishments.
• Had a very successful stint and was known as a troubleshooter and was assigned with turnaround projects in the company.

Jan 1995 – Mar 1996 · 1 yr 2 mos

Jan 1991 – Jan 1995 · 4 yrs · Mumbai Area, India