Feb 2015 – Jul 2016 · 1 yr 5 mos · Greenwood Village, CO

• Follow all ISO 27001 security controls, policies and procedures. Lead by example by maintaining a high standard of compliance. Assist with the development and ongoing maintenance of the Information Security Management System (ISMS) by following current policies and making timely suggestions for improvement. Triage DLP incidents on a daily basis, correctly classifying all data based on agreed-upon rules with customer resources and previously acquired knowledge. Review data patterns for malicious and suspicious activity or broken business processes. Identify violations of corporate governance policies and government regulations. Escalate major incidents to proper customer resources amid predefined escalation paths. Aid customers with incident investigations by providing as much data as possible for analysis. Tune DLP policies to exclude false positive incidents and to ensure that all relevant information is properly included in DLP rules. Test alternative methods for incident detection without disrupting customer production environments. Report system deficiencies to Pod Leaders and Team Managers for escalation to vendor resources. Collaborate with Information Security Engineers to test and develop additional systems for data monitoring. Collaborate with Information Security Engineers to ensure that policy logic meets compliance and regulatory standards and customer requirements. Maintain incident classification consistency across all customer policies. Provide suggestions for additional policies to Business Analysts within InteliSecure based on trends detected within customer systems. Aid the Information Security Engineers in the identification of potential system problems, including abnormal dearth in incidents, system slowness, or an altogether inability to log into customer systems.

Sep 2013 – Feb 2015 · 1 yr 5 mos · Colorado Springs, Colorado

• Experience delivering, evaluating and testing technology efforts which involve new designs, development, and infrastructure components
• Ability to develop and manage test plans
• Successful at turning preliminary or ambiguous information, ideas, or problems into well defined plans, solutions and test scripts
• Display a string drive for results and is able to overcome challenges and obstacles to deliver projects and testing on time and with superior quality
• Knowledge of project management, development and testing methodologies, tools and techniques
• Wells Fargo Credit Card or Consumer Financial Services business group knowledge and experience
• Application knowledge/usage of FDR, Shaw, ACAPS, ECaR and/or other lending/servicing specific applications
• Knowledge/experience with Quality Center (ALM), Quick Test Professional and ClearQuest
• Ability to work independently or as a group, meet strict deadlines, prioritize and manage multiple tasks
• Strong problem solving
• Excellent communicator (verbal and Written)
• Thinks and Leads strategically
• Proven and consistent track record of delivering, supporting and testing highly complex projects which involves multiple work streams and a significant amount of risk, business, and technology change

Feb 2013 – Sep 2013 · 7 mos · Colorado Springs, Colorado

• S.A.F.E. Registered. Nationwide Mortgage Licensing System.
• Responsible for reviewing, analyzing, approving and underwriting routine individual consumer requests and products with few deviations and within company and industry guidelines. Dependent on division, functions may include reviewing credit applications, credit bureau information, collateral valuation, tax returns, financial statements, and or other supporting documentation to recommend/approve requests within decision king authority levels by way of automated scoring systems or traditional underwriting.
• Assisting with the calculations and preparation of reports for review.
• Responding to customer inquires and credit decisions. Ensuring credit files are current, complete and compliant with company standards.
• Contacting customers and partners to gain information to make appropriate decisions, explain rational behind credit decisions, and/or to sell/promote line products.

Apr 2012 – Feb 2013 · 10 mos · Colorado Springs, Colorado

• Responsible for handling incoming sale sand services calls from current WF mortgage customers qualified for special program
• Request income documentation for UW review/approval
• Follow up outbound calls to customers on initial inquires and documentation needs
• Provide excellent service and handle unique circumstances that may arise to ensure customers need are met
• Responsible for taking new mortgage refinance applications for customers that do not meet project requirements
• Utilize various systems to application, fulfillment and follow up
• Review & answer questions about program qualifications
• Able to handle tough situations with borrowers, escalations, and concerns that there may be
• Knowledge of all loans documents
• Responsible for schedule initial closing with customers once loans has been approved. Go over final numbers, cash to closing, go over escrows (taxes and insurance) account, and HUD1's

Nov 2011 – Mar 2012 · 4 mos · Colorado Springs, Colorado

• Banking experience in real estate ( home equity/mortgage)
• Mainframe working knowledge from a banking perspective ACAPS, SHAW
• Working knowledge of lending documents
• Experience in performing testing
• Mismanagement / Execution of scripts within a testing management tool
• Functional and regression testing
• Experience in dealing with requirements writing or analysis
• Ability to translate requirements into testing requirements for use in building test plans
• Exceptional analytic skills and attention to details
• Strong organization skills, able to communicate effectively
• Ability to work independently in addition to working on a team
• Working knowledge of Microsoft office suite includes excel and word

Feb 2008 – Sep 2011 · 3 yrs 7 mos · Phoenix, Arizona Area

• Analyze complex requirements and use cases for the purpose of developing test plans and test scripts
• Develop well written test plans and test scripts
• Execute test cases and write defect reports as appropriate into the defect tracking tool
• Execute regression test cases when development loads point releases into test environment
• Support end users in validating the requirements of each release
• Data Loss Prevention
• A working knowledge of SQL and rational databases
• Skilled on PeopleSoft, Informix, and Oracle
• Run & create queries in SQL Developer, Server Studio, and Unix/Putty

Nov 2007 – Feb 2008 · 3 mos · Phoenix, Arizona

• Quest website testing: reviewing requirements documents, creating test plans and test cases from the requirements documents, executing manual test cases and report results, manual test plans and scripts writing experience, run test automation, experience analyzing and interpreting business requirements, good understanding of the software development lifecycle and test methodologies
• Coordinate and participate in systems testing efforts for the Avent (Quest) website. Testing includes regression testing as well as new function testing
• Duties includes creating test scripts and coordinating resources of testers. The work could also potentially include identifying efficiencies during testing
• Experienced in the complete testing cycle from formally inspecting
• Requirements through executing and evaluating test cases and communicating the results

Dec 2002 – Nov 2007 · 4 yrs 11 mos · Phoenix, Arizona

• Responsible for assisting the systems testing manager in creating test documentation / scripts and execution of the test plan or test initiatives as assigned by the systems testing manager or the line of business.
• Execution of the test plan includes completing user acceptance testing documentation and working with developers to duplicate systems related issues during troubleshooting sessions.
• Run test automations
• Accountable for clearly documenting test results and defects in various access databases, excel spreadsheets and other reporting systems.
• Responsible for adhering to quality and compliance guidelines by identifying gaps between operations processes and the new functionality being introduced.
• Defined user requirements, performed user acceptance testing and/or troubleshoot systems related operational issues.
• Assisted with ongoing production and workflow improvements efforts, managed small projects and/or small segments of larger projects.
• Developed and implemented polices, procedures and training materials to assure compliance with government regulations and to maximize efficiency and customer service.
• Reduce / eliminate manual workarounds that exist within current transactional systems.
• Work closely with Quality assurance staff to support QA test phase for UAT sign off.
• Partner with technical teams to ensure tickets are being monitored and retested.

Jan 1999 – Dec 2002 · 3 yrs 11 mos · Colorado Springs, Colorado

• Participated and monitored daily front line after teller transaction, opened branch, appropriated funds from vault to teller and other dispensaries, conducted reviews.
• Receive inbound loans and other related financial and insurance inquiries
• Taking loan applications and processing them for closing
• Implemented training course for new recruits - speeding profitability
• Making outbound calls to attract additional business to the Credit Union
• Examine financial payment history of customers to assess monetary benefits
• Advise customers of interest rates, monthly savings and insurance advantages
• Recognized as “Employee of the Month”