Abhinav Singh — Operations Associate
As a former Operations Manager at Anshivan Future Vision Pvt Ltd, I successfully managed end-to-end operations for customer service and retention, leading a team of 48 agents and 2 team leaders. My role focused on monitoring KPIs such as productivity, shrinkage, CSAT, and quality while conducting coaching sessions and performance reviews to enhance team efficiency. With a Bachelor of Arts in Geology/Earth Science from Dr. Bhim Rao Ambedkar University, I possess strong competencies in customer satisfaction (CSAT), MIS reporting, and shrink management. I am passionate about contributing to operational excellence and customer experience through structured processes and collaborative leadership.
Stackforce AI infers this person is a BPO Operations Manager with a strong focus on customer experience and performance improvement.
Location: Gurugram, Haryana, India
Experience: 6 yrs 7 mos
Skills
- Operations Management
- Customer Satisfaction (csat)
- Performance Management
Career Highlights
- Led a team of 48 agents to improve customer retention.
- Achieved a 10% increase in customer satisfaction scores.
- Reduced turnaround time by 20% through effective KPI monitoring.
Work Experience
Career Break
Professional development (1 mo)
Anshivaan Future Vision Pvt Ltd
Operations Manager (6 mos)
Assistant Manager (10 mos)
Aquall Bpo services Pvt ltd
Assistant Manager (1 yr 5 mos)
Health Mantra life care Pvt ltd
Sales Team Lead (1 yr 10 mos)
SBI Card
Sales Executive (9 mos)
Asmini Mega Mart
Sales Executive (1 yr 2 mos)
Education
Bachelor of Arts - BA at Dr. Bhim Rao Ambedkar University, Agra
