Sourabh Surendranath

CEO

Mumbai, Maharashtra, India17 yrs 8 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

19 years of experience in Fintech and digital transformation.
Expert in AI/ML-powered solutions for BFSI sector.
Proven track record in product innovation and customer experience.

Stackforce AI infers this person is a Fintech expert with a strong focus on digital transformation and product innovation.

Contact

Skills

Core Skills

Digital TransformationProduct Development

Other Skills

Artificial Intelligence (AI)BankingBusiness DevelopmentBusiness Relationship ManagementCloud AdoptionCustomer AcquisitionCustomer ExperienceDigital MarketingDigital StrategyFinTechInnovationMachine Learning AlgorithmsManagementMarket ResearchMobile Application Development

About

Talks about #Fintech #AI #AgenticAI #DigitalLeadership” An astute and forward-thinking professional with over 19years of diverse experience across India’s leading financial institutions, I specialize in driving digital transformation, product innovation, and AI/ML-powered solutions in the BFSI sector. Certified in IBM Machine Learning and an AWS Cloud Practitioner, I bring a strong blend of technical acumen and business strategy to every initiative I lead. I’m passionate about leveraging emerging technologies to solve complex problems, optimize digital journeys, and create meaningful customer value. ✅ Key focus areas: • Digital Product Strategy & Lifecycle Management • AI/ML-Driven Development & Automation • Cloud & Data-Enabled Transformation • Digital Business Planning & GTM Execution • Cross-Functional Leadership & Team Building I thrive in fast-paced, innovation-driven environments where strategy meets execution. Always open to learning, collaborating, and building what’s next in financial services. #FintechIndia #AgenticAI #DigitalLeadership #CustomerExperience #AIDrivenProducts #SBISecurities

Experience

Sbi securities

4 roles

Chief Digital Officer & Head Products

Promoted

Jul 2023 – Present · 2 yrs 8 mos · Mumbai, Maharashtra, India

As the Chief Digital Officer (CDO) at SBI Securities, primary responsibility is to lead the digital transformation journey of the organization. The role focuses on leveraging digital technologies to enhance customer experience, optimize operations, and create new business models in the securities and investment domain.
key roles and responsibilities:
1. Digital Strategy & Transformation
Develop and implement a comprehensive digital strategy aligned with business goals.
Lead the transformation of traditional services into digital-first offerings.
Identify opportunities for innovation through emerging technologies (AI, blockchain, APIs, etc.).
2. Customer Experience & Digital Channels adoption
Enhance digital customer journeys across web, mobile apps, and digital platforms.
Drive UX/UI improvements to increase engagement and satisfaction.
Oversee the development and performance of digital channels (trading platforms, mobile apps, robo-advisors, etc.).
3. Innovation & Product Development
Launch new digital products and services to meet evolving customer needs.
Collaborate with product, marketing, and IT teams to deliver agile digital solutions.
Stay ahead of fintech trends and integrate relevant innovations.
4. Digital Customer Acquisition
Oversee digital marketing strategy, SEO, SEM, and social media engagement.
Personalize customer experiences using data and behavioral insights.
5. Technology & Platform Modernization
Collaborate with CTO to modernize the technology stack.
Advocate for cloud adoption, API integration, and scalable digital infrastructure.
Ensure security, scalability, and performance of digital platforms.
Use data to drive business decisions and optimize digital strategies.
6.Compliance, Security & Risk
Ensure digital initiatives comply with SEBI, RBI, and other regulatory norms.
Work closely with InfoSec teams to safeguard digital assets and customer data.