Kapil Yadav

Operations Associate

Haryana, India2 yrs 7 mos experience

Key Highlights

Scaled operations from 20 to 1000+ professionals.
Designed processes for 10-minute home help services.
Passionate about empowering professionals and driving growth.

Stackforce AI infers this person is a leader in Home Services operations with a focus on scalable systems and process improvement.

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Skills

Core Skills

Operations ManagementStrategic PlanningBusiness Process ImprovementOperational Planning

Other Skills

AnalyticsBusiness PlanningBusiness ProcessC (Programming Language)Cash ManagementCommunicationDatabasesDisbursementsInventory ManagementJavaMIS ReportingMarket ResearchOral CommunicationService-Level Agreements (SLA)Software Development

About

Senior Operations Manager @ Pronto 🚀 | Leading and managing 1000+ trained home-service professionals, ensuring efficient scheduling, time management & quality delivery. Scaled operations from 20 → 1000+ professionals, building processes that make 10-minute reliable home help a reality. Passionate about empowering people, creating scalable systems, and driving growth with impact. Vision: to redefine how households access trusted help across India, one city at a time.

Experience

Pronto

Senior Operations Manager

Mar 2025 – Present · 1 yr · Gurugram, Haryana, India

Joined as the second hire and played a key role in building operations from scratch.
Scaled the workforce from 20 to 1000+ trained home-service professionals.
Manage end-to-end operations including shift scheduling, time management, and service quality monitoring.
Designed and implemented scalable processes to deliver 10-minute reliable home help services.
Focused on empowering professionals while ensuring efficiency and customer satisfaction

Business ProcessOperational PlanningService-Level Agreements (SLA)Business Process ImprovementInventory ManagementStrategic Planning+1

Ofbusiness

Assistant Manager

Aug 2023 – Mar 2025 · 1 yr 7 mos · Gurugram, Haryana, India

Develop strategic operations goals by communicating with upper management about standard operating procedures of different teams like sales, procurement, and logistics for process improvement.
Maintain all the inventories like Warehouse operations, stocking, liquidation, and re-packaging centre’s.
Remotely handled a team of 10 members blue-collar employees and order processing across Delhi
NCR and Mumbai.

Business ProcessOperational PlanningMarket ResearchCommunicationBusiness Process Improvement