Jun 2025 – Present · 9 mos

• The delivery of high-quality, efficient colleague services worldwide, ensuring alignment with global strategy. Ensuring compliance with employment regulations, driving improvement in colleague experience, whilst fostering a culture of collaboration and continuous improvement. Integrating best practices and technologies across all regions.

Aug 2024 – Jun 2025 · 10 mos

• As the Regional Lead for APAC, I am responsible for leading and overseeing the People Operations function across the Asia-Pacific region. I ensure the delivery of high-quality, efficient, and compliant HR services to all colleagues, aligning closely with the organisation’s strategic goals, operational priorities, and core values. I collaborate with regional and global stakeholders to drive process excellence, optimise service delivery, and elevate the employee experience across the entire employee lifecycle. This role is pivotal in embedding best practices, managing organisational change, supporting business growth, and cultivating a culture of continuous improvement within People Operations.
• Strategic Leadership & Stakeholder Management
• Proven ability to lead cross-regional HR initiatives, align people strategies with business goals, and influence senior stakeholders, external partners, and regulatory bodies.
• Service Delivery Excellence & Operational Oversight
• Expertise in managing and improving the performance, quality, and efficiency of regional and global People Operations teams through scalable service models and robust governance.
• Compliance & Risk Management
• In-depth knowledge of employment laws, regulatory frameworks, and HR best practices across multiple jurisdictions, ensuring consistent and compliant service delivery.
• Data-Driven Decision Making
• Strong analytical skills to monitor key HR metrics (e.g., engagement, retention, productivity), identify trends, and drive continuous improvement and innovation through actionable insights.
• People Leadership & Change Enablement
• Skilled in building high-performing teams, fostering a culture of collaboration and learning, and leading through transformation, while embedding best practices and new technologies.

Sep 2023 – Jul 2024 · 10 mos

Jan 2023 – Sep 2023 · 8 mos

May 2022 – Jan 2023 · 8 mos

Apr 2021 – Apr 2022 · 1 yr

Jun 2016 – Apr 2021 · 4 yrs 10 mos

• I currently am working within the WPP group of companies (Kantar TNS, Kantar Millward Brown, Kantar Media, Kantar Vermeer, Kantar Retail, Kantar Added Value and Kantar Public). My role is to manage the operational delivery of HR services within the South African Business for all of the Kantar operating companies.
• Key responsibilities:
• Client relationship management for delivering against team and Op Brand needs working in collaboration across the HR function
• Review, prioritise and propose changes to existing administration processes, ensure processes streamlined, consistent across all businesses, and utilising the systems and software available
• Manage the day-to-day running of the Transaction Delivery Support Team including the, planning, prioritizing and assignment of work as well as manage HR projects and initiatives
• Support the development of HR Administrators, ensuring a high quality HR administration team and service
• Ensure up to date and accurate HRIS system
• Management the Benefits
• Ensure all administration processes are ISO, SOX & Company protocol compliant, and reflect current relevant legislation in the region (by country)
• Manage the division of administration tasks and areas of responsibility within administration team, adapting and proposing new solutions as the team evolves
• Lead the HR administration aspect in the roll out of HR policies, procedures and projects
• Deliver monthly reporting on HR metric reports
• Work closely with HR Business Partners to ensure that all HR administration is delivered in a timely and accurate manner
• To lead and manage the HR Services area effectively, ensuring excellent delivery
• Analyse and prepare management information to help identify trends in Exit Interviews and Staff Turnover
• Support the delivery of PMR process, including the production of reports & dealing with employee queries
• Compliance and ability to resolve country HR issues.

Apr 2012 – May 2016 · 4 yrs 1 mo

• Organisational Development
• Oversee the Learning and Development in the Durban office
• Support management through skills assessments and reviews
• Identify and resolve organisational capability gaps through effective learning and development solutions
• Participate in the planning, design and implementation of TNS wide development programmes
• Through the annual employee survey, identify learning and development needs and key issues and take action accordingly
• Drive performance management, KPI setting & my.future@tns
• Partner with heads of department and senior management on career plans and succession planning for all key roles in the SA business
• With senior management, assist with identification and development plans for emerging leaders and high potential employees
• Manage preparation of company organograms prepared and sent to management on a monthly basis
• Analysis of employee turnover and trends including recommendations and actions for management
• Market the company as an employer of choice
• Create a development culture to retain of key staff
• Recruitment:
• Manage Durban recruitment as well as the recruitment needs of the Durban office (and other offices that require assistance)
• HR Partnership – Durban office
• Conduct exit interviews and identify to provide feedback to line managers
• Working closely with all departments, assisting line managers to understand and implement policies and procedures
• Promoting equality and diversity as part of the culture of the organisation
• Liaise with all line managers to identify and resolve performance management areas with team members where required
• Ensure management are kept aware of all staff issues where appropriate
• Problem solver of people issues
• In partnership with the Durban Office Management, ensure new joiners are inducted in line with company programmes
• Assist in the Wellbeing and Company Values events; responsible for the overall well-being and development of employees

May 2008 – Mar 2012 · 3 yrs 10 mos

• Recruitment:
• Provide professional support and advice on recruitment to line and departmental managers
• Advise managers on best proactive recruitment and selection
• Develop job descriptions in conjunction with line management
• Monitor recruitment against Employment Equity targets
• Maintain current records of candidates interviewed, as well as current positions within TNS
• Facilitate Graduate Recruitment liaison with university staff nationally and screen and interview graduate candidates
• Maintain Careers Website (intra and Internet)
• Prepare all advertising relating to recruitment internally and externally
• Brief recruitment agencies regarding staff requirements if required – build and maintain relationships with agencies
• Schedule interviews of suitable candidates with line management – with assistance from HR Administrator
• Conduct credit checks, criminal checks and qualification checks
• Conduct reference checking of candidates
• Maintain relationships with relevant industry associations
• Facilitate the induction and orientation programme with all new starts
• General:
• Conduct exit interviews and identify trends from to provide feedback to line managers
• Identify trends from Exit Interviews
• Working closely with all departments, assisting line managers to understand and implement policies and procedures
• Promoting equality and diversity as part of the culture of the organisation
• Address employee relations issues, handling complaints, resolving grievances and managing all IR matters where required
• Liaise with all line managers to identify and resolve performance management areas with team members where required
• Liaise, identified and assist in facilitation and execution of the training plan
• Responsible for the overall well-being and development of employees

Oct 2005 – Apr 2008 · 2 yrs 6 mos