Aug 2020 – Apr 2021 · 8 mos · Hyderabad, Telangana, India

• Responsible for creating roadmap and process for creating content – Videos, Stories,
• Cheat Sheets, Concept notes, Class boards, etc. to be consumed by students and
• teachers.
• Setup new processes and optimize current processes for timely delivery of content
• pieces by working with freelancers, vendors, and internal team.
• Tracking and improving the quality of the content and working with the respective SPOC
• to work on feedback.

Apr 2018 – Mar 2020 · 1 yr 11 mos · Hyderabad Area, India

• Managing all the verticals - Alumni Data Collection, Alumni Engagement and Alumni Activities for Alumni Pillar along with a team of 19 resources and hiring 24 more
• Strategize and Implement practices to increase data collection from 44% to 72% of the data provided by the school.
• Assisting schools in driving benefits from the Alumni of the school.
• Charting annual strategies for schools
• Designed and create an internal system to improve tracking of Alumni data and activities for faster Updation and data collection
• Create and execute an alumni engagement calendar for schools which led to reduced TAT from 17 days to 5.3 day for communications from school/students to alumni
• Designed and implemented a communication system for schools to reach out to alumni based on location, education, age, etc.
• Conduct workshops for schools on how to utilize the alumni data for benefit of the school and students and how to reward alumni
• Designed a special Alumni Success Story brochure for a school to share with prospective parents to highlight the success stories of Alumni
• Consulting Ryan Group of Schools in planning and executing Alumni Engagement Plan for the whole group and helping the school driving benefits from Alumni
• Awarded as The Future Builder 2018-19 for providing solutions which positioned the organization as the only one in the country to provide Alumni Management and Guidance System for schools

Feb 2017 – Apr 2018 · 1 yr 2 mos · Ahmedabad Area, India

• The profile encompasses overseeing and managing schools of Gujarat, Madhya Pradesh, Maharashtra, Mumbai, and Goa ensuring implementation and smooth functioning of programs at the school. This role includes sketching the entire process for every school and helping them to overcome any difficulties by advising them with the best possible solution.
• Currently, I lead a team that is responsible for providing logistics, IT solutions and manpower support. The team supports close to 50 schools across various states in West India. Some of the tasks and activities that I am involved in are:
• Implementation and Support:
• 1. Overseeing the day-to-day activities of the executives and ensure that support provided is up-to-the-mark.
• 2. Execute Implementation training of the platform with schools
• 3. Infrastructure deployment within time, budget and as per defined quality guidelines
• 4. Identifying client key performance indicators to help them realise maximum out of the platform.
• 5. Identifying needs of clients, recommending plans to drive maximum utilisation of the platform.
• Operations:
• 1. Contributed in developing systems for clients
• 2. Coordinate with Product and IT Team in defining processes and SLAs for addressing customer queries.
• 3. Budgeting and Planning cost effective strategies
• 4. Creating individual client-specific strategy for Client Engagement
• 5. Creating (and improving on existing) protocols for Client Engagement
• 6. Creating and maintaining of various reports to track Client Health

Oct 2013 – Jun 2016 · 2 yrs 8 mos · Gujarat

• The profile encompasses overseeing and managing schools of Gujarat, Madhya Pradesh, Maharashtra, Mumbai and Goa ensuring implementation and smooth functioning of programs subscribed by the school. This role includes sketching the entire process for every school and helping them to overcome any difficulties by advising them with the best possible solution.
• Roles and Responsibilities :
• 1. Managing a team of Programme Implementation Executives.
• 2. Handling and resolving all customer complaints which are escalated.
• 3. Obtaining and evaluating all relevant information to handle inquiries and complaints from all over the country. Single point contact for the team to handle queries and do a first level of diagnosis for solving queries.
• 4. Communicating and coordinating with internal departments.
• 5. Interacting with Principal and Teachers regarding how can our offerings be integrated in their curriculum.
• 6. Orientating and Training Teachers and Students on how to use the different interfaces for our offering.
• 7. Additional responsibilities undertaken : Making presentation for teachers for their ease, Preparing an Orientation Kit, etc..
• 8. Have also taken additional tasks in using available technology in making reports and status viewing of our clients and played role in developing systems for internal use.
• 9. Involved in Budgeting and Strategic Planning for the next year.

Jun 2016 – Dec 2016 · 6 mos · Greater Ahmedabad Area

• I am expected to manage all company operations and work on implementing solutions on the field on various projects undertaken by the company.
• Roles & Responsibilities:
• 1. Lead and manage company operations and technical support team for organization.
• 2. Lead sL Ed Studio deployment and maintenance in schools and ensure that sL Ed Studio is up and running in all the client schools at all times.
• 3. Lead and manage annual assessment in all the schools.
• 4. Define and implement effective operation processes for providing best customer experience to all the client schools.
• 5. Closely work with education IDOL training team to manage their operations
• 6. Conduct technical training sessions for sL Ed Studio components in all the schools.
• 7. Manage multiple programs within organization and manage operational activities internally.
• 8. Assist in product development and work closely with R&D for quality improvements.
• 9. Travel to customer locations as and when required.

Jul 2012 – Jun 2013 · 11 mos

May 2012 – Jul 2012 · 2 mos

• I was involved in Screening C.V.'s From Portals ,Communication Skills ,Telephonic Interview ,Induction Process ,E.T.C. In The UNIVERSAL-HUNT & Taking Experience Of Good Working Environment In The Real Business World.

Jul 2011 – Oct 2011 · 3 mos · Greater Ahmedabad Area