Jul 2020 – Aug 2021 · 1 yr 1 mo

Sep 2018 – Jul 2020 · 1 yr 10 mos

Mar 2017 – Jun 2018 · 1 yr 3 mos · Fremont, California

Mar 2012 – Mar 2017 · 5 yrs · Sunnyvale, California

• Manage store opening and closing procedures, including ensuring storefront is presentable and arranged in a professional manner.
• Direct sales floor activities, greet and assist customers, and address customer concerns promptly.
• Conduct new hire orientation, including training and explaining store policies and procedures to all new employees, and completing new hire paperwork.
• Organize all work orders and distribute assignments to technicians on duty in a timely manner.
• Oversee all technician workloads and approve timecards for employees.
• Schedule and hold weekly one-on-one meetings and writes annual reviews for all direct reports.
• Maintain responsibility for overall financial performance of the store.
• Assist in all store operational tasks including reviewing invoices, inventory, cash protection and loss prevention, overhead and supply costs.
• Apply principles and methods for showcasing, promoting, and selling products, including product demonstrations, sales techniques, and sales control systems.
• Maintain solid communication and feedback relationships with store management.
• Actively improve and streamline processes to become more efficient and effective.