Jan 2025 – Jul 2025 · 6 mos · Mumbai, Maharashtra, India

• As the Associate Director of Solution Sales for Global Expansion at Gupshup, I lead efforts to drive international growth.
• My role involves strategic planning, market analysis, and client engagement to identify and seize new business opportunities. I collaborate with cross-functional teams to tailor Gupshup's solutions to diverse markets, ensuring successful implementation and customer satisfaction. Additionally, I analyze performance metrics to align with business goals.
• Managing end-to-end sales for Conversational AI incl. GPT 4, GPT 3.5 and LLMs as CX Solutions via channels like WhatsApp, Web, FB, Instagram, etc
• Managing Strategic Global Account.

Jun 2022 – Jan 2025 · 2 yrs 7 mos · Mumbai, Maharashtra, India

• Led Team of 7; Driven 200+Cr Revenue for Gupshup for CPAAS & CX
• Managed Business Messaging & CX Automation Projects for BFSI Accounts incl. 6/10 Banks; 4/10 Insurance; 3/10 Securities; 20+ Fintech; Governance Firms;
• Hunting & Farming BFSI clients for Futuristic Automated Customer Experience Solutions with omni-channel communication platforms
• Handling portfolio of 30+ Key Accounts in Banking, Insurance, Financial Institutes, OTT, Healthcare. etc.
• Enabled digital services orchestrated with banking & Insurance IT systems enhancing customer experience using omni-channel messaging enterprise solutions
• Key account management for CX Automation Projects for omni-channel platforms from lead generations and marketing automation, payments services, and digital servicing.

Jun 2021 – Jun 2022 · 1 yr · Mumbai, Maharashtra, India

• Gupshup is the leading smart messaging platform. Gupshup enables businesses to build engaging conversational experiences seamlessly across 30+ messaging channels using a single API. I look after the BFSI Sales for building omnichannel messaging services.

May 2021 – May 2021 · 0 mo

Aug 2020 – Jun 2021 · 10 mos · Mumbai, Maharashtra, India

• Hunting BFSI clients for Futuristic Digital Transformation Projects
• Bid Proposal, Account Management, and Negotiation for Pvt. & Govt. firm
• Key Account Management and Digital Transformation Solution
• Define and execute Marketing Campaign Strategy for lead generation

Apr 2019 – Jul 2020 · 1 yr 3 mos · Mumbai, Maharashtra, India

• End-to-end key account management for Digital Automation Projects for 9 Enterprises – 3/5 top banks, 3 insurance firms, and 1 airline firm.
• Hunted and acquired new clients for Hosted and AWS-Cloud solutions.
• Managed Enterprise projects from encompassing business needs to functional proposals and negotiations, to driving it to execution.
• Managed Company's P&L for the said account with stable revenue for 8 months.

Sep 2017 – Jul 2020 · 2 yrs 10 mos · Mumbai Area, India

• Directed CEO of Raremandi ltd., India Spokesperson on setting narrative for alliance with WTC, Dubai for Dubai Optical Show 2019.
• With I-PAC: Designed and led Digital Strategy of the brand; Designed strategy decks for Punjab and Maharashtra Political Campaigns
• Strategized marketing campaigns for lead generation for DSAs
• End-to-end key account management for Digital Automation Projects for 9 Enterprises – 3/5 top banks, 3 insurance firms, and 1 airline firm.
• Hunted and acquired new clients for Hosted and AWS-Cloud solutions.
• Managed Enterprise projects from encompassing business needs to functional proposals and negotiations, to driving it to execution.
• Managed Company's P&L for the said account with stable revenue for 8 months.

Feb 2016 – Sep 2017 · 1 yr 7 mos · Mumbai Area, India

• Headed Digital Channel for Mortgage.
• EXPERIENCES
• Contrived strategic alliances with ~13 web partners like BankBazaar, MyloanCare, etc.
• Formulated year’s strategy for Digital Banking Group, Web Aggregators, Outbound and Inbound Centers.
• Analyzed and Devised solutions for CRM Next report to enforce sales executive for better TAT
• Strategized imperatives of Mortgage product for Channel Mix and Sales Process Re-engineering, FY17
• Researched channel mapping process, devised automated sales, and channel reports with analysis team
• Designed Digital Marketing across platforms: Website, Mobile Banking, Net Banking, and Email.
• Initiated Content writing for Mortgage Products; Proofreader for about >70 published articles/posters
• Revamped the lead flow process for lead generators to improve leads quality to better Sales TAT
• Analyzed 3 years disbursement data and designed logic for generating automated dashboard in CRM Nxt
• ACHIEVEMENT
• Achieved growth of 185% with 745Cr disbursement compared to 262Cr, the previous financial year
• Achieved 100 Cr Disbursement Target in a March FY1617, (as compared to 30Cr the previous year)
• Secured a growth of 210% for monthly disbursement from avg. 20Cr/month to avg. 62Cr/month

Apr 2015 – Jan 2016 · 9 mos · Kolkata Area, India

• SALES AND MARKETING PROJECT
• Business development and Partner Management for Lenovo Exclusive Store and Xpress stores in West Bengal
• KPI included deploying new stores, driving sell thru-out of Lenovo Xpress stores for West Bengal, India.
• Designed Campaigns and Mentored Marketing team to uplift Lenovo Xpress Store sales, W. Bengal
• Analysed IDC market research data and designed & proved hypothesis for exploring new markets for Lenovo
• INNOVATION
• Designed a dashboard to automate ROI calculation for partner's quarterly rebate payout with sales target
• Trained sales executives and the Lenovo exclusive partners to grow business keeping price control
• BUSINESS IMPACT
• Business development of Lenovo Xpress stores from 27 to 39 i.e. increasing the breath capacity by 44%.
• Appreciated by National Managers for effective marketing campaigns for Lenovo Xpress Stores

Apr 2014 – May 2014 · 1 mo · Kolkata Area, India

• Market Research, Sales, Market Basket Analysis, Marketing, FMCG Retail Reality
• Responsible for :
• Developing detailed analytical store specific FMCG retail reality report for four supermarkets
• Expanding supermarket network in Kolkata by collaborating with Supermarkets to gather monthly bill data

Jul 2013 – Mar 2015 · 1 yr 8 mos · Kolkata Area, India

• The core subjects comprised of Sales, Marketing, and Strategy theory and case studies/projects. A glimpse of projects and positions of responsibility during the course are as follow:
• PROJECTS:
• Research Paper
• Co-authored a research paper on ‘Indian Arts: In search of a new marketing model; Secured "A+"(highest) grade
• Interviewed Art collector, and gallery owners of national & international fame to analyze existing Art Market(’14)
• Examined best marketing practices of Western arts and designed marketing strategy to promote Indian art
• Developed sustainable model for Chitrakoot Art Gallery to attract Art Collectors from different cities and countries.
• Digital Marketing
• Strategized digital engagement for Nivea Men, Beiersdorf; Drafted roadmap for digital campaign; implementation via multiple platforms-social media, mobile & internet (’14)
• Received appreciation from Snr Management for innovation and creativity
• Venture project: Suits Venture (Live)
• Awarded ‘Best Investment’ by Audit committee who assessed 10 projects (’14)
• Ideated an in-campus business venture. Managed procurement of suits, assortment of fabrics, outsource for stitching, and timely delivery of suits; Campaigns to attain an net sales of 1.7 Lakhs with 30 suits, with Rs. 56,000 profit.
• POSITIONS OF RESPONSIBILITIES
• Creative Head & Editor
• (Core Team)
• Editor & Designer of International Anthology Book which featured National & International writers; Book Launch Feb '14.
• Anthology featured writings from Gulzar, Ruskin Bond, Shobhaa De, and writers from 12 countries
• Creative Head
• (Core Team)
• HUES, Creative capital of IIMC; Selected from the Core team of 7 people out of 35 members (’14) Organised various fine arts events during Carpe Diem, Cultural Fest, IIM Calcutta.
• Led a team of 10 members to implement the same during Intaglio; event footfall of 500+, 2014
• Design Head
• (Core Team)
• Persona, Literary Club of IIMC; Core team of Size 4, selected out of 28 members(’14)

Jul 2011 – May 2013 · 1 yr 10 mos · Pune Area, India

• Job Description: Understanding the business requirements, providing estimates, preparing design specification documents, development of client/server applications,design & develop interfaces for web services components.