Feb 2022 – Mar 2024 · 2 yrs 1 mo · Paris, Île-de-France, France · Hybrid

• Leading a team of 8 senior Accounts Executives on major French accounts & prospects of Retail, Luxury, B2B, Public Sector, Telco & Energy industries.
• People :
• In charge of recruiting best talents, coaching & developing skills, ensuring team performance & motivation, in charge of Performance review, management through situational leadership.
• Cross-teams management to ensure a customer centric vision
• Business Management :
• Team Quota achievement: Growth & Retention
• Territory & Quota carving
• Account & Territory Planning
• Operational Account and Deal Strategy
• Ensuring forecast accuracy (MEDDIC, 3 WHYs, Value Pyramid)
• C Level discussion coaching
• Contentsquare short description
• "Without Data, It's Just Another Opinion"
• Contentsquare is the leading Experience Analytics platform. We empower brands to build better digital experiences through new customer insights. The Contentsquare experience analytics platform tracks and visualizes trillions of digital behaviors to delivery intelligent recommendations everyone can use to proactively grow revenue, increase loyalty and fuel innovation. We’re on a mission to give EVERY team the ability to measure how their actions impact the user experience across website, mobile and app.

Aug 2020 – Feb 2022 · 1 yr 6 mos

• Responsible of the global business partnership between LVMH x Salesforce with a common goal of accelerating to an innovative & omni-retail customer journey.
• Management, Coordination, and Animation of a team (+15 people) of account executives, customer success teams, solution engineers across 3 strategic region: US x LATAM, APAC & Europe. Engagement & orchestration as well of the large partners ecosystem ISVs, Start-ups & IT Software consulting companies to ensure LVMH x Salesforce Partnership Success.

Feb 2019 – Aug 2020 · 1 yr 6 mos

• Fully dedicated to one of our biggest clients in France: LVMH & its Luxury French Maisons.
• Working with an extended team of 20+ people focused on one thing: LVMH's success on Omni-channel Luxury journey.
• Achievement: Peak performers 3-Years in a row.

Feb 2016 – Jan 2019 · 2 yrs 11 mos

• Empower companies to connect with their customers and partners in a whole new digital way.
• Define Territory Planning with focusing on New Logos to increase Salesforce Market Share and developing partnership with existing customers.
• Management of a Telecommunication / High Tech verticals on a French national territory for companies >100 employees and up to >2K employees.
• Understand Companies Challenges and Business Model, co-build transformation plan and become a digital partner for them.
• Build Business Value Roadmap TCO/ROI Methodology
• Work with a strong eco-system of Salesforce Partners (Implementation) but also ISV applications.
• Orchestrate an extended team 10 people and partners with a 360° view.
• Concrete results - Sales quota achievements : Y1 102%, Y2 148%. Y3 120%

Jul 2014 – Jan 2016 · 1 yr 6 mos

• Define sales strategies to develop business relationship and partnership with customers .
• Align customers business priorities and solutions to increase the revenue YoY.
• Engage and orchestrate a extended team across : executives, marketing, technical, partners ressources.
• F500 Professional Services sector : Alten, Mazars, KPMG France, Spie Batignolles, Pomona, Stef, PwC France, Loxam, Unibail, Fives, WebHelp.

Sep 2011 – Jul 2014 · 2 yrs 10 mos

• Manage a territory of 110 customers (Medium Enterprises from 250 to 5000 employees)
• Analyze territory and take initiative to engage with the customer(Relationship)
• Help customer reach its potential with Microsoft's Solutions (Value)
• Identify and close concrete business opportunities through Microsoft Partners Ecosystem with strategic accounts.
• Drive the delivery of accurate business metrics and anticipate any change in opportunities market, resources and customer needs that could impact overall revenue target opportunity.
• Produce monthly forecasts, weekly commitments and pipeline development reports to provide Microsoft accurate business metrics and intelligence.

Oct 2010 – Sep 2011 · 11 mos

• Report on new customers and analyze Competition to participate in the marketing plan.
• Launch new product in conjunction with an ad agency for paper ads, ensured the localization and development of web sites, and developed of French marketing tools.

Jan 2010 – Oct 2010 · 9 mos

• Industry: High Tech
• Helped Customers to manage their agreements (Key Accounts), increased Customer Satisfaction (mailing, calling, and meeting), worked harder with partners resulting in a ten percent increase in the number of deployment projects .
• Managed and updated websites (SEO, RSS feeds, contents), project management for event like TechDays

Aug 2009 – Aug 2009 · 0 mo

• • Analyzed the performances (followed the turnover) and achieved objectives: Store in store’s revenue August excl. taxes: €20,386, Personal revenue: €9,738

May 2009 – Jul 2009 · 2 mos

• • Developed of customer loyalty, merchandising, and inventory control resulting in being recruited to manage the Lancel’s store in store of Galeries Lafayette.