Roni Mondal

Associate Consultant

Kolkata, West Bengal, India4 yrs 6 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

Expert in AML and KYC compliance.
Developed tools that improved verification efficiency by 80%.
Consistently exceeded productivity targets in high-pressure environments.

Stackforce AI infers this person is a Fintech professional specializing in financial compliance and risk management.

Contact

roni.mondal@revolut.com LinkedIn

Skills

Core Skills

Aml ComplianceFincrime PreventionData AnalyticsClient ManagementCustomer Service

Other Skills

AI Language EngineeringAML (Anti-Money Laundering) RegulationsAccounting Principles (GAAP/IFRS)Analytical SkillsAnti-Money LaunderingAnti-Money Laundering (AML)Artificial Intelligence (AI)Attention to DetailAuditing & TaxationBilling ProcessBusiness Strategy & OperationsCertified Fraud ExaminerClient Care & SupportCommunication & Active ListeningCommunication & Interpersonal Skills

About

I am Roni Mondal, an experienced professional specializing in FinCrime, AML, and KYC at Revolut. With a background in e-commerce and financial services, I have developed expertise in financial compliance, risk mitigation, and client management through roles at Swiggy, Zomato, Blinkit, and Teletech. I am proficient in data analytics (Metabase, Looker) and tools like Atlassian and Excel, and excel in developing strategies to address financial threats and ensure compliance. On the way to get cirtified in HTML, CSS, Javascript, Node, React, PostgreSQL, Web3 and DApps.

Experience

4 yrs 6 mos

Total Experience

1 yr 1 mo

Average Tenure

2 yrs 5 mos

Current Experience

Revolut

2 roles

FinCrime Analyst (KYC)- Junior II

Oct 2024 – Present · 1 yr 7 mos · India · Remote

Promotion & Role: Promoted to Junior II four months ago, excelling as a KYC Analyst at Revolut.
Expertise: Specializing in user document verification, AML compliance, and FinCrime prevention.
Team & Performance: Part of the APAC team, processing 3,000+ cases weekly for the USA with a 98% accuracy rate, consistently exceeding productivity targets.
Process Improvement: Developed an SQL-based tool that streamlined the customer identity verification process, reducing verification time by 80% and increasing productivity by 100%+.
Training & Leadership: Selected as a Line Trainer (SME), conducting four successful training batches with top ratings from participants.
High-Risk AML Contributions: Contributed to the High-Risk AML team, reducing financial crime risks by 90%+ and offboarding 10,000+ fraudulent users to prevent illicit transactions.

Due DiligenceAuditing & TaxationAML ComplianceFinCrime Prevention

FinCrime Analyst (KYC)

Dec 2023 – Dec 2024 · 1 yr · India · Remote

Expertise: Specializing in user document verification, AML compliance, and FinCrime prevention.
Team & Performance: Part of the APAC team, processing 3,000+ documents weekly with a 98% accuracy rate and achieving 150% of productivity targets.
Training & Leadership: Selected as a Line Trainer (SME), successfully conducting four training batches for 10-20 team members, receiving top ratings from participants.
High-Risk AML Contributions: Contributed to the High-Risk AML team, reducing financial crime risks by 90%+ and offboarding 10,000+ fraudulent users to prevent illicit transactions.

Regulatory Compliance (FATF, FinCEN, GDPR)Fraud Detection & PreventionAML ComplianceFinCrime Prevention

Ttec

Client Manager

Nov 2022 – Dec 2023 · 1 yr 1 mo · Ahmedabad, Gujarat, India · Remote

Client Care Manager | TTech
I worked as a Client Care Coordinator at TTEC, managing various verticals for a reputed bank, including refinance, home loans, and mortgages. I also handled clients interested in personal loans and solar loans. Over more than a year, I successfully managed over 10,000 clients, achieving an 85% deal ratio. I resolved over 2,000 cases daily, consistently maintaining a 95% quality score.

Operations ManagementMulti-Vertical Operations ManagementClient Management

Blinkit

Operations Team Member

Mar 2022 – Nov 2022 · 8 mos · India · Remote

Operations Team Member | Blinkit (Grocery Delivery Platform)
As an Operations Team Member at Blinkit, a leading grocery delivery platform, I played a key role in ensuring seamless customer experiences by handling real-time issues and optimizing operational processes. My responsibilities included managing customer escalations, ensuring swift resolutions to maintain high service standards. I consistently achieved a 97% quality score, 100% productivity, 95% CSAT, and maintained an AHT (Average Handling Time) of under 10 minute.

Operations ManagementCommunication & Interpersonal SkillsCustomer Service

Zomato

Customer Service Specialist

Nov 2021 – Mar 2022 · 4 mos · India · Remote

Customer Care Supervisor | Zomato 🍕 🚀
As an Operations Team Member at Zomato, a leading food delivery platform, I was responsible for real-time monitoring of orders, tracking delivery agents, and ensuring timely food delivery. I excelled in providing top-tier customer service, efficiently resolving queries, and maintaining high customer satisfaction (CSAT). I also focused on optimizing Average Handle Time (AHT) to deliver a seamless experience. I consistently achieved a 98% quality score, 100% productivity, 97% CSAT, and maintained an AHT of under 15 minutes.

Customer Service RepresentativesOperations ManagementCustomer Service

Swiggy

Support Specialist

Jan 2021 – Mar 2021 · 2 mos · India · Remote

Support Specialist | Swiggy 🍔 🚀
As a Contractual Operations Team Member at Swiggy, a prominent food delivery platform, I was responsible for real-time monitoring of orders, tracking delivery agents, and ensuring timely food delivery. I excelled in providing exceptional customer service across email, chat, and calls, efficiently resolving queries and maintaining high levels of customer satisfaction (CSAT). I also optimized Average Handle Time (AHT) for a seamless experience. My performance consistently included a 98% quality score, 100% productivity, 96% CSAT, and an AHT of under 15 minutes.

Multitasking & AdaptabilityCustomer Satisfaction & RetentionCustomer Service