Dec 2009 – Feb 2017 · 7 yrs 2 mos · Bangalore, India

• Senior Program Manager and Chief of Staff for VP Engineering, Manageability. Managed several product lines, release management, sustenance, partner and vendor management. Drove strategic initiatives and new product introductions.

Jan 2006 – Dec 2009 · 3 yrs 11 mos

• Delivered a large product marketing website for a US major automotive OEM. The website is built with best in class design, J2EE/Services based architecture to handle more than 5 million visitors each month. The project goals are to drive favorable opinion, improve customer experience, drive up internet based sales and leverage operational efficiencies. Used collaborative tools such as Confluence WIKI, JIRA, Microsoft Project Plan for detailed planning with JIRA plugins, and Fast Cycle Time (FCT) approach to drive weekly feedback. The project had over 100+ stakeholders across 20+ partner organizations and is valued the largest single project done by Trilogy in this space.
• Managed a team to deliver the product road map for an automotive retail website during 2006-08 which provided maintenance and critical engineering support.
• Improved quality and delivery capability of the team resulting in 100% growth of the account in 2006 and nearly 25% in 2007. Ensured Customer Success during both years.
• Career adviser for several India based team members. Awarded as a Star Maker for the year 2006 – one of the 3 recipients out of 250.
• Extensively using Outsourced teams to reduce costs and mitigate attrition on all projects.

Jan 2006 – Jan 2009 · 3 yrs

Feb 2001 – Jan 2006 · 4 yrs 11 mos

• Managed projects under the Customer Services Enterprise to webify regulatory documents such as Statements, Trade Confirms, Taxes, Letters etc. for over 10M past and active customers. Delivered cost savings worth $700K by leveraging existing infrastructure.
• Responsible for maintenance and delivery of Customer Statements application from 2001 - 2004. Coordinated generation of over 6M monthly statements and achieved 95% delivery within SLA over 3 years.
• Participated in Leadership Training Program, Leading Edge, 2003.

May 1999 – Jan 2001 · 1 yr 8 mos

• Strategic Project Management consulting at Indus International in San Francisco, California, to outsource Product Development for one of its major clients. Created Requests for Proposals (RFPs) to call for bids from Offshore service providers.
• Hands on development and project management support for the Customer Services department at The Clorox Company, Oakland, California using Client-Server technology.

Jul 1993 – Apr 1999 · 5 yrs 9 mos

• Managed and implemented Y2k conversion projects valued over $1M with 100+ member team of in-house and contracted staff for The Target Corporation, Minnesota.
• Led a team to maintain and provide critical engineering support using the onsite - offshore model for Retail applications at Mervyn's, Hayward, California. Awarded for achieving 96% systems availability over 2 years of tenure.
• Technical analyst on Commercial lines Insurance product for USF&G, Baltimore (now Travelers Property Casualty Corporation).
• DB2/CICS developer for a pilot project for BHW bank, Germany
• Participated in the in-house training program in 1993