Apr 2021 – Present · 4 yrs 11 mos

• I serve as the global operations head—driving strategic execution and team alignment.
• Key Responsibilities & Achievements:
• Built and scaled high-performing teams across engineering, delivery, and support, fostering a strong culture of accountability and excellence.
• Designed and implemented operational strategies across multiple departments to drive efficiency, agility, and alignment with corporate goals.
• Led global, cross-cultural teams across time zones, ensuring smooth coordination, collaboration, and service delivery worldwide.
• Defined company-wide policies and contributed to long-term strategic planning alongside the executive leadership team.
• Oversaw budgeting and resource allocation for multiple departments, optimizing performance and cost-effectiveness.
• Maintained strong relationships with key stakeholders including clients, partners, vendors, and investors—ensuring trust and sustained business growth.

Apr 2019 – Mar 2021 · 1 yr 11 mos

• Manage Global Program Management, Delivery Management, and Project management of various software applications and products. Managed teams sized 70+ team members in a distributed environment, different locations, and partner for large-scale project deliveries.
• Responsible for Technical Support delivery performed by 30+ employees. Able to manage a team of professionals in service management capabilities. The team was engaged in assisting customers in their day-to-day queries, managing issues, and enhancement to the implemented product, releasing management activities for quarterly releases, and being a part of the customer business teams to enable them to achieve their key business process KPI. Lead and drive escalations and communications, collaborating with internal VMware teams to provide resolution.

Apr 2017 – Mar 2019 · 1 yr 11 mos

• Managing multiple engineering program managers.
• Hiring and leading teams, including distributed teams and vendors.
• Working on software development-based OSS/BSS Projects.
• Handling of large-scale projects and systems.
• Managing technical and non-technical global, cross-functional groups.

Jan 2013 – Mar 2017 · 4 yrs 2 mos

• Develop and execute end-to-end project management activities across all projects. This includes scoping and requirements across implementation, deployment, and client success phases of the project. Meticulously planning with the Project manager and Delivery manager and tracking them to completion while closely monitoring risks, issues and resolving conflicts.
• Help team to execute the project with agreed requirements (cost, schedule, functionality, customer satisfaction) and professional stakeholder management to ensure business success and customer value; monitor and communicate the progress of project delivery. Responsible for timely and effective communication of project status, schedule, cost, and assessment of risks/issues.
• I was also managing relationships with senior leaders & cross-functional teams throughout the project life cycle. Coach and mentor Project managers by sharing business, functional and technical expertise.

Jan 2008 – Jan 2013 · 5 yrs

• Working as Program manager to execute multiple large projects. My role includes managing all aspects of Program management and ensuring timely roll-out of project deliveries within specified timelines. Oversee activities of Team and provide support as necessary to ensure projects are completed within specified due dates including relevant line management responsibilities. Decide on the delivery approach and manage scope (scope definition, planning, verification, and control) of all projects
• Estimation of resources and time for each project delivery. Creating a robust plan and getting required approvals
• Kept stakeholders updated with reports on progress as well as problems and solutions.
• Single point of escalation point for all the project stakeholders on all the information regarding project delivery

Jan 2008 – Jan 2013 · 5 yrs

• • Manage multiple end-to-end planning and delivery of BSS OSS Greenfield and Transformation solutions.