Nov 2024 – Jun 2025 · 7 mos

Mar 2023 – Aug 2024 · 1 yr 5 mos

• Executive sales leader reporting directly to CRO, with teams of direct AE sellers all over the world, an offshore LTW organization, and an outsourced BPO team for online sales.
• Built out Global Live Sales Agent organization through low cost BPO model, reducing front-line sales costs by 20%. Attained/over-acheived on all best-in-class CC metrics, improved CSAT by 35%, increased online revenue, and reduced churn.
• Upleveled 200+ global AEs from transactional inbound sales to strategic outbound through value selling, product competencies, scaled technical acumen and performance management resulting in 8X ROI
• Global expansion in international markets through resource reallocation, territory planning by sub-regions, low-cost model in english-markets, resulting in over 50% QoQ growth
• Increased channel contributions 10% QoQ through "white glove" process for channel partners. Created low-cost Rapid Response organization for affiliate partner leads, with best-in-class results: 15 second SLA, and QoQ increases in lead to opp and opp to closed-won conversion.

Feb 2019 – Mar 2023 · 4 yrs 1 mo

• Experienced leader through organizational transformations: Restructured BDR organization, Built and scaled Online AE organization from day 1, Key stakeholder and executive sponsor for company chatbot deployment, scaled offshore Manila teams and BPO 3rd party support, built new SDR function, built Online AE Zoom Phone specialist overlay organization.
• Proven results delivering sales while maintaining low cost & high rep productivity: 115% average org attainment and 150% attainment for offshore teams, Built and scaled audit processes, skilled people leader with high rep satisfaction and low attrition.
• Experienced in Zoom’s strategy and execution of self-service, optimization, automation and CX: Key stakeholder and exec-level comms for chatbot rollout, BPO and offshore expansion, detailed understanding of key metrics for enhancing automation and improving CX
• Detailed understanding of consumer, SMB and MM customers: Led quarterly Voice of the Customer analysis, marketing and product feedback for SMB customers, key stakeholder for web and e-commerce improvements, deep collaboration with support/billing for self-service and CX improvements.
• Unique experience leading a revenue team under marketing org: Hands on leader with the ability to get scrappy with limited resources, solid understanding of report building and analysis, created structure, processes and enablement and productivity model with 25%+ consistent QoQ growth

Apr 2018 – Feb 2019 · 10 mos

• While in this role, I lead two global sales teams at Zoom - our SDR organization (inbound) and our BDR organization (outbound)

Feb 2016 – Apr 2018 · 2 yrs 2 mos · Redwood City, CA

• Sales leader responsible for two pre-sales teams focused on inbound lead qualification and
• strategic outbound prospecting. Introduced and built Enterprise Inside sales team focused on closing Enterprise deals sub $50K.
• Developed team’s go-to-market strategy, quotas, playbook, all reporting and dashboards via
• Salesforce, SLAs, and rules of engagement for the field organization.
• Worked in a cross-functional capacity with sales operations, product, field sales, product marketing,
• field marketing, demand generation, customer success and channel sales.
• Led team to $350M+ in net new pipeline creation and $95M in closed revenue in 2 years.
• Achievements: restructured and scaled team from 3 US based reps to 45 reps globally, including 2
• managers and 3 team leads in 4 locations worldwide, developed Field Readiness promotion
• program and promoted 12 reps into various roles, led entire sales organization in weekly
• prospecting day generating $200M in net new pipeline in FY18.

Feb 2015 – Feb 2016 · 1 yr · Palo Alto, CA

• Provided leadership to the Inside Sales team through direct management and coaching - with
• emphasis on sales process, lead generation, demand generation, and sales productivity.
• Worked closely with executive team and FP&A to create go-to-market strategy, develop quotas
• and manage efficiency projects.
• Lead team to $218M in net new pipeline creation and $55M in closed revenue in 2 years.
• Achievements: Box Sales Club FY15, 105% team quota attainment, built and scaled team from 5 to
• 35 reps, experience in both first and middle management, promoted 15 reps, developed lead gen &
• nurture process, 1 of 8 Box leaders chosen to create global sales playbook with executive team.

Jan 2013 – Feb 2015 · 2 yrs 1 mo · Palo Alto, CA

• Introduced, managed and grew new segment of sales team (Mid-Market).
• Direct hand in building out inside sales model. Assisted in building out various KPIs to
• ensure success as a new team.
• Achievements: Box Sales Club FY14, 110% team quota attainment. Promoted to Senior
• Manager based on high team performance and contributions to the greater sales
• organization.
• Interim Director of Outbound Business - 4 months during Director’s maternity leave.
• Oversaw strategy, ensured performance and production, managed and mentored new and existing managers.

Jan 2012 – Jan 2013 · 1 yr · Palo Alto, CA

• Generated$1.8M in new pipeline and $730K in closed business; including key deals with
• Southwest Airlines and Nike. Personally closed $100Kin LOB deals as part of closing pilot team.
• Achievements: Box Sales Club FY13, 184% quota attainment Team Lead, #1 rep out of
• 30 for FY13, Team Mentor, BoxStar, Interview Team, Kensei certification, Sandler
• training, Box Evangelist.
• Territory: Texas & PacNW

Jul 2011 – Jan 2012 · 6 mos

• Generated $1.2M in new pipeline and $540K in closed team-selling business including $100K+ deals with Walmart, Freeport-McMoRan and ConocoPhillips.
• Achievements: 150% quota attainment, Team Lead, Interview Team.
• Territory: TOLA.

Jul 2010 – Jun 2011 · 11 mos

• Generated 790 opportunities and $1M in new pipeline. Personally closed $50K in net new Contact
• Manager and Group Edition customers.
• Achievements: 118% quota attainment, 1 of 10 SDRs recognized globally for sales excellence, SFDC
• admin training, 1 of 30 SDRs chosen for closing pilot.Team Mentor, Interview Team, Spiff Officer,
• BASHO training, Sandler training.

Oct 2009 – Jul 2011 · 1 yr 9 mos

• Worked in Finance, processing expense reports. Promoted to Team Lead after 3 months in role

Jun 2008 – Sep 2008 · 3 mos · Bangkok, Bangkok City, Thailand

• Taught English in a classroom setting, and in one-on-one lessons. Planned new and creative ways to get children to remember vocabulary. Also conducted speech therapy for pronunciation. Conducted a comprehensive review of the School’s English materials for accuracy. Created educational games, planned arts & crafts, and worked alongside local teachers to create new developmentally and culturally appropriate activities for the children.