Vinod Reddy

Business Development Executive

Bengaluru, Karnataka, India10 yrs 3 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in CPaaS and cloud communication solutions.
Proven track record in technical account management.
Strong background in DevOps and infrastructure management.

Stackforce AI infers this person is a SaaS Technical Account Manager with strong DevOps expertise.

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Skills

Core Skills

Technical Account ManagementCpaasTechnical SupportDevops

Other Skills

Amazon Web Services (AWS)APIsSalesforceZendeskJiraA2P 10DLCTwilioProgrammable MessagingProgrammable VoiceCompliance & RegulationsSaaSAWSLinuxNginxKayako

Experience

Twilio

Technical Account Manager - 3

Sep 2022 – Present · 3 yrs 6 mos · Bengaluru, Karnataka, India · Remote

Helping customers build cloud communication solutions using Twilio products & services. Dedicated & personalized technical support for Large ISVs and Enterprises.
CPaaS:
Programmable Messaging(SMS, MMS, WhatsApp, GBM, etc).
Programmable Voice(PSTN, Sip Trunking, SDK).
Phone Numbers(Toll-Free, 10DLC, Short Codes).
Serverless(Studio, Functions, TwiML Bins, etc).
Compliance & Regulations(A2P 10DLC, TFV, Zipwhip, etc.)
Tools & Technologies:
APIs, Salesforce, Zendesk, Jira, A2P 10DLC.
Kibana, Confluence, Tableau, BigQuery.
Monkey, Looker, Airtable, HeadSpin, ZipWhip.

Technical Account ManagementTechnical SupportCPaaSAmazon Web Services (AWS)APIsSalesforce+3

Crossover for work

Technical Support Engineer

Mar 2019 – Jan 2022 · 2 yrs 10 mos · Remote

Support for the below SaaS products:
Kayako & Kayako Classic - Helpdesk software.
ResponseTek - CEM software.
CallStream - Voice & Connectivity solution.
Aurea Process - BPM software.
Tasks & Responsibilities:
Owning support incidents and using all available resources and knowledge to resolve them.
Solving complex customer problems that the AI bot & L1 team could not solve.
Learning about new products, features, & solutions to continuously improve Knowledge-base.
Collaborating with SaasOps, Engineering & BU teams to work on issues & new features.
Monitoring On-Premise & Cloud Infrastructure for product availability & reliability.
Customer advocacy, empathy, and keen attention to detail.
Tools & Technologies used:
Salesforce, Zuora, AWS.
Zendesk, Jira, Jenkins, Grafana
KQL, JavaScript, PHP
Confluence, Linux, Nginx.

Technical SupportSaaSSalesforceZendeskJiraAWS+2

Riteway

Technical Specialist

Mar 2015 – Jan 2019 · 3 yrs 10 mos · Bengaluru, Karnataka, India · On-site

DevOps, Cloud Operations, Support, Testing & other Technical operations for a Software Startup product -> Riteway (Team Collaboration & Sales Enablement Software).
Tasks & Responsibilities:
Build Management, Continuous Integration, Delivery & Deployment using tools such as Git, Jenkins, Ansible, Terraform, and Docker.
Configuring and maintaining Amazon Web Services like Amazon EC2, ELB, EBS, Auto-Scaling, S3, IAM, VPC, RDS, ECS, ECR, EKS, Cloud Watch, SNS, etc.
Assisting with the day-to-day maintenance of servers, software installations, and upgrades.
Writing Shell scripts & Python programs to automate tasks & workflows.
Technical product demos, training new team members, creating & maintaining Knowledge-base content.
Technical Support for customers & also the customer support team.
Learning new technologies to evaluate their potential to simplify infrastructure, improve availability and reduce costs.
Collaborating with SaasOps, Engineering & Accounts teams to work on issues & new features.
Monitoring the On-Premise & Cloud Infrastructure for product availability & reliability.
Tools & Technologies used:
Linux & AWS
Terraform, Ansible, Jenkins
Git, Grafana, NPM, Maven, Jira
Docker, Kubernetes
Bash, Python
Nginx, SQL