Sarajit Jha

CEO

Kolkata, West Bengal, India25 yrs 4 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Led digital transformation initiatives at Tata Steel.
  • Pioneered customer experience programs leveraging AI.
  • Spearheaded brand migration for Tata Tea Agni.
Stackforce AI infers this person is a leader in Digital Transformation and Customer Experience within the Manufacturing sector.

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Skills

Core Skills

Customer ExperienceDigital TransformationBusiness Transformation

Other Skills

Artificial IntelligenceData AnalysisExecutive CoachingBrand StrategyBrand MigrationChange ManagementDelivery Centre set up and OptimizationAcquisitionsNew product developmentAnalytics

About

Sarajit has 25+ years experience in General Management, Strategy, Marketing , Business Development and Digital Transformation spanning multiple industries like Consumer Products, Steel and Technology sector. He is a part of the TAS - Leadership cadre of the Tata Group His expertise includes Artificial Intelligence, Business Development, Brand Strategy, Brand Migration, Technology Transformation, Change Management, Delivery Centre set up and Optimization, Acquisitions, New product development, Analytics and Customer Experience Sarajit was part of the team that migrated the Agni brand under Tata Tea. He has worked in setting up Alliance Coffee to introduce freeze dried coffee globally, acquisitions in Russia and was at the helm of erstwhile Tata Business Support Services which had over 30,000 employees He was associated with the Retail Value Management program that shaped the way Steel was sold in India more than 2 decades ago Sarajit set up the Analytics Centre of Excellence in Tata Steel and established the Reverse Mentoring program as part of the Digital Value Acceleration Team He helped architect a client facing IT team by setting up the Client Partner Structure in IT. He currently leads the Customer Experience Program that envisages converting all the existing platforms like Compass, Digeca and Aashiyana into an “Intelligent Front Door” concept Sarajit is a TBEM and DATOM certified assessor. He is the founding member of DX50 , India’s first Chief Digital Officer Forum. He is a member of the Data Advisory Board of ICC and Convenor of CII ICTE panel in Jharkhand He writes Golflessons, reflecting his passion for the game

Experience

Tata steel

5 roles

Chief Enterprise IT & Digital Customer Experience

Promoted

Nov 2025Present · 4 mos

  • Run and Transform Tata Steel's customer facing platforms like Aashiyana, Digeca , Compass, Sampoorna, RISE-BIM-Cube etc. Re-imagine Tata Steel's customer experience via data driven and AI first approach. Executive Sponsor for IT partnerships globally.
Artificial IntelligenceCustomer ExperienceDigital Transformation

Chief Business Transformation Services & Digital

Promoted

Jul 2022Dec 2025 · 3 yrs 5 mos

Chief Business Transformation & Digital Solutions

Apr 2018Jun 2022 · 4 yrs 2 mos

Executive CoachingBusiness Transformation

Chief Digital Value Acceleration

May 2016Mar 2018 · 1 yr 10 mos

  • Digital is here to stay and Tata Steel is committed to stay ahead of the curve by taking forward it's digital strategy via focusing on Value creation, linkage to strategy, building cross company Agile culture and experimentation with new business models

Chief Corporate Strategy

Apr 2015Apr 2016 · 1 yr

  • Sarajit Jha is Chief Corporate Strategy based out of Jamshedpur. He is involved in partnering the leadership in evolving the scope and direction of Tata Steel over the next decade. Strengthening the strategic mindset of Tata Steel and crafting it’s digital strategy are two key deliverables. He is excited about helping TSL’s journey in fostering agility, bolstering insight generation and innovation

Tata business support services

Chief Operating Officer & Interim MD

Oct 2012Mar 2015 · 2 yrs 5 mos · Hyderabad Area, India

  • Tata- BSS is a Customer Experience & Business Process Management firm with over 11,000 employees and 18 delivery centers handling Customers across The Globe
  • Tata-BSS understands processes across industries and helps its Clients via Growing their Customer base, Protecting their Brand and Driving efficiencies
  • This allows Clients to concentrate on their core business - pummelling competition to win the consumers of tomorrow. For everything else there is Tata Business Support Services
  • Sarajit oversees the P&L for the existing business. Business Transformation, Technology and New product Design & Introductions are part of Sarajit's portfolio

Tata consumer products

Commercial Director - Russia

Jul 2009Oct 2012 · 3 yrs 3 mos

  • A challenging assignment in a tough terrain. Sarajit was responsible for Business Development through active identification, engagement and securing of M&A / Alliance Targets. Managing and Migrating existing portfolio of brands and enter new categories through innovation. Adding value to Joint Venture investments as a Board Member with focus on 'change management', governance and innovation

Alliance coffee limited

Chief Operating Officer

Oct 2006Jun 2009 · 2 yrs 8 mos

  • A start up subsidiary of Tata Coffee Ltd. Responsible for a 'strategic entry into the Russian market and for diversification of Coffee sales worldwide. Entry into Japan, China, Turkey, Poland and a few other markets, with 60% sales growth. It was a great opportunity to spearhead the entry into Russia with a strategic stake in an entity with 4% market share in the one of the worlds largest Tea and Coffee markets

Tata tea ltd

Marketing Manager

Sep 2004Sep 2006 · 2 yrs

  • Marketing Manager in Charge of Tata Tea Agni and Tata Tea Premium Tea Bags. Started as Brand Manager for standalone Agni brand and ended with the successful migration of Agni under Tata Tea Agni. As custodian of the Brand Profit and Loss account the role exposed one to viewing the brand as a 'business', whilst focussing on consumer insights. Brand migration exposed one to actually understanding how important a Brand Identity Model is, and how to manage morphing one into another, whilst managing the huge risks that such an activity involves

Tata steel

2 roles

Senior Manager- Facilitator Top in Marketing

Promoted

Dec 2002Sep 2004 · 1 yr 9 mos

  • Retail Value Management program in Tata Steel was designed with the purpose of channel redesign and management to capture pocket margins. Improving premium over competition via channel segmentation, tailored programs for loyal and non loyal segments of the channel with size as an additional cut sitting at the heart of the program. Programs were tine time bound , ideas led and monitored for a 12 month period post implementation

Manager Strategy and Planning

Sep 2001Dec 2002 · 1 yr 3 mos

  • Manager Strategy and Planning was responsible for providing robust challenge to profit centre profitability and strategy. The strategy was rolled out in consultation with the individual profit centre heads. Sarajit was also in charge of Steel price forecasting and M&A target identification and valuation

Tata administrative services

TAS Probationer

Jun 2000Dec 2001 · 1 yr 6 mos · Bangalore

  • Involved in the Rationalization of Packaging Units in Tata Tea
  • Build LPP model for locations and identify warehouses, packers in locations shortlisted

Education

Xavier Institute of Management(XIM Bhubaneswar)

Masters in Business Administration — Business Management

Jan 1998Jan 2000

Qwen

Bachelor of Science (hons) — economics

Jan 1995Jan 1998

University of Calcutta

Bachelor of Science — Economics

Jan 1995Jan 1998

Ramakrishna Mission Vidyalaya, Narendrapur

Jan 1987Jan 1993

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