Prashant Ghule — Operations Associate
I'm Prashant Ghule a Helpdesk Executive who doesn't just close tickets, I create trust. With a background in Computer Science and an MBA in IT, I work at the intersection of operations, tech, and customer experience. Currently supporting TIAA India via JLL, I manage end-to-end helpdesk operations from logging and resolving service requests to cross-functional coordination and report generation. Whether it's safety checks, SOP reviews, or data analytics, I get things done with precision and accountability. Past internship with Accenture? Check. Certified in Salesforce Marketing Cloud, Data Science, and more? Absolutely. I thrive in dynamic environments and bring clarity to chaos, one service request at a time. Let's connect - especially if you're seeking an operations all-rounder who brings logic, structure, and a dash of IT swagger. Let me know if you'd like a slightly more casual or more corporate version - I can tilt it either way.
Stackforce AI infers this person is a Helpdesk Operations Specialist with a focus on IT and customer experience.
Location: Pune, Maharashtra, India
Experience: 1 yr 8 mos
Skills
- Operations Management
- Marketing Transformation
Career Highlights
- Expert in end-to-end helpdesk operations.
- Certified in Salesforce Marketing Cloud and Data Science.
- Strong background in IT and customer experience.
Work Experience
JLL
Help desk executive (1 yr 8 mos)
Accenture
Marketing transformation associate (6 mos)
Education
Master of Business Administration - MBA at Dr. Babasaheb Ambedkar Marathwada University, Aurangabad
Bachelor of computer science at Dr. Babasaheb Ambedkar Marathwada University, Aurangabad
