Aug 2019 – Mar 2022 · 2 yrs 7 mos · Sydney, New South Wales, Australia

• Leading the organisation post founder led organic growth, we executed on a significant transformation agenda to exponentially grow the business to operate at scale.
• Over the 3 years, we delivered a 80% increase in revenue, transforming the people, process and technology as we implemented a progressive strategic plan. Introducing new capabilities, rebuilding the senior leadership group, and building a strong ecosystem, as we navigated new product launches and entered new markets.
• Delivering market leading solutions across key banking clients, all levels of government and key related verticals. During this period we established a market leading organisational culture, with a design and framework that delivered effective change management and people led outcomes, bringing the best return on every investment made.

Dec 2017 – Dec 2020 · 3 yrs · Canberra, Australia

Sep 2016 – Aug 2019 · 2 yrs 11 mos · Canberra, Australia

• Accountable for all outcomes in the ACT where we work closely with our Federal Government and Non-Government customers developing and delivering marketing leader solutions with an aim to improve citizen and employee engagement. Responsible for executing on the ACT market strategy and maximising collaboration in the territory's ecosystem across all sectors.
• As my role expanded across all levels of government nationally, we established a unified approach to building a strategic public sector plan, and alongside this, became accountable for our key vertical market offerings. Ensuring that we had strong vertical fluency and delivered strong advisory across key industries.
• During this period, we successfully grew our government print, entered new growth markets and established an organisational leading culture, nurturing our people, investing in their growth whilst we rallied around our vision for our business unit.

Apr 2014 – Sep 2016 · 2 yrs 5 mos · Sydney

• Accountable for customer engagement, retention and growth of Salmat's Contact business. This included the significant focus on evolving Salmat's Government strategy and continuing to build innovative solutions for customers across the government and private sector. In this short time we have seen powerful strategic account plans and great success as part of our new business growth plans

May 2013 – Apr 2014 · 11 mos · Sydney

• Leading the service delivery and growth of a portfolio of government, BFSI and retail customers providing customer experience, sales and technical solutions. Accountable for the site strategy, site HR, Recruitment, Operations Support and Compliance. Regional leadership responsibility, where existing customer and new logo business acquisition was key to the success of the large scale operation.

Aug 2007 – Jul 2012 · 4 yrs 11 mos

• Leading Salmat's relationship with Telstra internationally, I was accountable for leading the team operating all of the metro and regional service and sales centres. With a true omni channel strategy becoming the leading industry partner for Telstra over many years. We successfully grew our sales organisation whilst delivering one of the highest NPS outcomes across the ecosystem. Also responsible for the strategic relationship and contract outcomes, with a renewed strategy we increased revenue, improved margins and significantly improved operational productivity. A successful set of milestones that created some fantastic memories for all involved including our colleagues at Telstra.

Mar 2004 – Jul 2007 · 3 yrs 4 mos

Jul 2012 – Mar 2013 · 8 mos · Sydney, Australia

• Strategic partnership accountability focusing on the mutual success of the commercial arrangement with key organisations. In addition to this, responsible for the success of sales operations, campaign management whilst supporting transformation activities, including the introduction of innovative technologies, operational initiatives to grow the business.

Sep 2002 – Feb 2004 · 1 yr 5 mos

Feb 1998 – Aug 2002 · 4 yrs 6 mos