Viviana Olimpio

Business Development Executive

São Paulo, São Paulo, Brazil20 yrs 4 mos experience

Highly Stable

Key Highlights

Over 15 years in Customer Success and Partner Management
Increased customer ARR by over 100%
Drove 50% of Brazil's total revenue through strategic partnerships

Stackforce AI infers this person is a Customer Success and Partner Management expert in the SaaS industry.

Contact

Skills

Core Skills

Partner ManagementCustomer SuccessBusiness DevelopmentPartner EnablementChannel ManagementCustomer Success Management

Other Skills

NegóciosResolução de problemasGestão de stakeholdersComunicação estratégicaPlanejamento estratégicoEstratégiaTreinamentoComunicação interpessoalGestão de tempoCriação de relacionamentosNegociaçãoTrabalho em equipeHabilidades analíticasDesenvolvimento de negóciosRelacionamento com clientes

About

Accomplished Customer Success and Partner Management professional with over 15 years of experience in the tech industry. Proven track record in driving partner ecosystem growth, implementing successful enablement programs, and exceeding sales targets. Skilled in customer success management, relationship building, planning and cross-functional collaboration. Fluent in Portuguese, English, and Spanish.

Experience

20 yrs 4 mos

Total Experience

2 yrs 9 mos

Average Tenure

10 mos

Current Experience

Acronis

Strategic Partner Account Manager

Jul 2025 – Present · 10 mos · Remote

Manage 12 to 15 Strategic Partners helping them suceed and grow with Acronis
Design GTM with Partner to better approach the market and position Partner's offers to customers
Collaborate with Marketing in how to create a Marketing Plan for partners
Quota carrieer with overachiving quota history
Manage Partner's relationship end-to end in the company (since acquisition to support)

NegóciosPartner ManagementCustomer Success

Amazon web services (aws)

Business Development & Partner Program Manager - LATAM

Apr 2022 – Jul 2025 · 3 yrs 3 mos · São Paulo, Brasil

Manage PartnerCast Program, increasing new Partner sales leads by 40% and reducing sales cycle by 30%
Develop regional strategy and curate content for partner ecosystem enablement
Shape scaled enablement strategy to address broader partner organization needs
Drive data-driven decision making to achieve Partner Organization goals
Implement data-driven approaches to measure and improve partner performance
Collaborate cross-functionally to align partner initiatives with overall business objectives

Resolução de problemasGestão de stakeholdersComunicação estratégicaPlanejamento estratégicoEstratégiaTreinamento+9

Veeam software

Inside Channel Manager

Dec 2021 – Apr 2022 · 4 mos · São Paulo, Brasil

- Managed mid-touch partners, developing their sales and technical skills

Resolução de problemasNegóciosCriação de relacionamentosNegociaçãoTrabalho em equipeHabilidades analíticas+2

Infobip

Customer Success Executive

Sep 2020 – Dec 2021 · 1 yr 3 mos · São Paulo, Brasil

Customer Success Manager (High-Touch Accounts)
Served as dedicated Customer Success partner for high-touch key accounts
Increased customer ARR by over 100% and reduced churn from 30% to less than 10%
Developed deep understanding of customers' business operations to optimize solution utilization
Established trusted advisor relationships, proactively addressing customer needs and challenges

Resolução de problemasRelacionamento com clientesGestão de tempoNegóciosCriação de relacionamentosNegociação+5

Arcserve

Partner Account Manager

Aug 2014 – Sep 2020 · 6 yrs 1 mo · São Paulo e Região, Brasil

Drove 50% of Brazil's total revenue through strategic partner management and sales initiatives
Led training and development programs for sales partners, resulting in enhanced capabilities and increased sales performance
Expanded partner ecosystem by 20%, onboarding and nurturing new partners to drive substantial business growth
Consistently exceeded annual sales targets
Implemented data-driven strategies to identify high-potential partners and optimize resource allocation

Resolução de problemasGestão de tempoNegóciosCriação de relacionamentosNegociaçãoTrabalho em equipe+3

Ca technologies

Inside Channel Account Manager

Jul 2012 – Aug 2014 · 2 yrs 1 mo · São Paulo e Região, Brasil

Supported channel sales for Arcserve product portfolio, maintaining 80% of partners active
Provided hands-on training and presentation support to partners and distributors
Managed full lifecycle of new customer contracts and renewals
Developed and executed strategies to expand partner ecosystem in Brazil

Resolução de problemasNegóciosCriação de relacionamentosNegociaçãoTrabalho em equipeHabilidades analíticas+2

Hp

Technology Consultant

Jan 2010 – Jun 2012 · 2 yrs 5 mos · São Paulo e Região, Brasil

Invoice and negotiation with the biggest customer from the company;
Asset control for new services invoicing;
Worked on the improvement program and could get the approval for new invoices up to 90%.