Jan 2024 – Aug 2024 · 7 mos · Bengaluru, Karnataka, India · On-site

• Building Omnichannel Quick Commerce for the Electronics Category, by driving the comprehensive strategy that bridges retail and e-commerce, ensuring seamless customer experiences across all channels.
• Leading operations, forging strategic partnerships, and executing innovative marketing campaigns, I optimize the service P&L for e-commerce, delivering exceptional growth and customer satisfaction.

May 2023 – Jan 2024 · 8 mos · Bengaluru, Karnataka, India · On-site

• As the Head of Operations & CX for 500Cr ARR revenue, my core focus revolves around strategic growth, optimization, technology integration, data-driven analytics, and meticulous Profit & Loss management. My leadership extends to overseeing the seamless integration of both offline and online business channels, where I lead a cross-functional team comprising over 30 members.
• Key responsibilities in this role include:
• 1. Operational Excellence: I have championed initiatives centred on automation, product enhancements, and process streamlining, resulting in significant operational & experience efficiency gains.
• 2. Hyperlocal Expansion: Through a relentless commitment to achieving a 10% Month-on-Month (MOM) growth rate, I've driven successful hyperlocal expansion efforts and ensured timely order fulfilment, contributing significantly to our revenue.
• 3. Financial Stewardship: As the owner of Service Profit & Loss (P&L), I've skilfully managed the financial health of the service segment & EPP while consistently delivering channel partner strong revenue growth.
• 4. Strategic Brand Positioning: My strategic prowess extends to crafting and executing effective communication strategies that have strategically positioned our brand in the market, enhancing our overall market presence.
• 5. Partnerships : Responsible for onboarding & KAM of payment, logistics and marketing partners to drive higher efficiency
• In my current role, I continue to excel in orchestrating impactful transformations that elevate our organization's impact, streamline operations for maximum efficiency, and drive sustainable productivity gains, ultimately bolstering our market standing and profitability.
• Additionally led the growth charter through performance marketing and creative design

Sep 2020 – Dec 2022 · 2 yrs 3 mos · Bengaluru, Karnataka, India · On-site

• Field Force Effectiveness
• L&D
• Customer Experience
• Fraud Monitoring & Compliance

Sep 2019 – Sep 2020 · 1 yr · Greater Bengaluru Area

• Solving Problems through Strategic & Operational HR Interventions by enabling HRBP's
• with - Workforce Planning & Optimization | HR Automation & Analytics | EX | Talent
• Management

Jun 2017 – Sep 2019 · 2 yrs 3 mos · Bengaluru, Karnataka, India

• Handling a gamut of HRBP areas - Organization restructuring, Manpower planning, Cost optimization, Performance Management & Talent acquisition - for Corporate (205 Employees) and Retail Functions (3500 employees)
• Leading L&D for Lifestyle Brands Division at a national level capacity focused on building product and process capabilities for 4000+ retail manpower across channels like EBO, MBO and Key Accounts and comprising of 5 brands ( US Polo, Flying Machine, Ed Hardy, True Blue and The Children's Place )

Jan 2017 – Jun 2017 · 5 mos

Feb 2016 – Jan 2017 · 11 mos

Dec 2014 – Feb 2016 · 1 yr 2 mos

Aug 2015 – Jul 2017 · 1 yr 11 mos · Bengaluru Area, India

• OB, HR Specialization , E-Commerce

Jan 2014 – Dec 2014 · 11 mos · Bengaluru Area, India

• Responsible for driving Talent Management & Employee Engagement across south zone
• spanning across 20 stores and 1000+ employees

Aug 2012 – Jan 2014 · 1 yr 5 mos

Sep 2011 – Aug 2012 · 11 mos

Mar 2010 – Sep 2011 · 1 yr 6 mos

Jun 2009 – Feb 2010 · 8 mos · New Delhi Area, India

• Responsible for Store P&L, VM & Inventory Management

Mar 2005 – Jul 2007 · 2 yrs 4 mos · West Bengal,India