May 2024 – Feb 2026 · 1 yr 9 mos · Jaipur, Rajasthan, India · On-site

• Heading CRM & Sales

Jul 2023 – Apr 2024 · 9 mos · Gurugram, Haryana, India · On-site

Jun 2022 – Jun 2023 · 1 yr · Gurgaon

• Boosting e-commerce with hyperlocal deliveries and fulfilment services. Provide end to end solution to e-commerce from warehouse management, inventory control with in best industry delivery experience.

Sep 2021 – Jun 2022 · 9 mos

• Leading Shipway Aggregation for Sales & operations.
• Coordinate with couriers for partnership, dispute, and daily operations.
• Handling Sales & operations for aggregation and SAAS products.
• Involve in Hiring, team building for ops/Sales/Key accounts and support.

Jan 2018 – Sep 2021 · 3 yrs 8 mos

• Shipway is a SAAS-based tech startup that helps e-commerce to make their customers post shipping experience better provides the multi-courier tracking system to e-commerce players by providing 600+ couriers tracking integrations in one go. Shipway also noti6es its customers through SMS/Emails/WhatsApp and helps them to know their customers by collecting Review/Feedback.
• Responsible for Sales/ develop new business in India & overseas.
• Planning and implementation for Business, Set Targets, and ensure achievements with the team.
• Administration, Sales Planning, and Improvement in Business.
• Weekly/Monthly review with the Sales and Marketing team to ensure product awareness in the market as well as achieve decided targets with the team.
• Attend and promotions in tech meet-ups like Shopify, Magento, and others to reach customers and introduce the services with promotions.
• Keep eve on market trends and coordinate with the product team to update the product with new features required in the market.
• Work and coordinate with Couriers(international &Domestic) for partnership and affiliate partnerships with tech service providers.
• Responsible for the performance of the Sales, Marketing, and Customer service team to provide the best support to customers.
• Generate leads by running various campaigns, find & approach customers on LinkedIn, Quora, and various Social Media platforms.
• Reporting to Co-Founder in shipway

Oct 2015 – Jan 2018 · 2 yrs 3 mos · Gurugram, Haryana, India

• Coordinate between Management and Team for Improving Productivity, smoothly function of operations.
• Planning and implementation with Management for Business Targets Achievements, Administration, Sales Planning and Improvement in Business.
• Prepare SOP for various departments and ensure implement in all departments.
• Tracking for Each Business Lead and convert then in sales for company with Teams.
• Developing Dealers Network/SIS/MBO and different modules for enhance the business.
• Driving sales & production force to ensure growth on top line as well as bottom line,
• Monitor and analyze Market trends on different parameters such as geographical potentiality, design innovation etc.
• Monitor Targets on daily basic for individual and send daily/Weekly/Monthly Review MIS to Managements.
• Coordinate and support to Customer Service team in terms of service to provide beast support and experience to customers.
• Training, mentoring and developing new managers & associates on techniques in alignment of business need.
• Ensuring best of services to internal & external customer through innovating new ideas in day to day activity,
• Present new ideas as per market research to Management for implement for growth for Business.
• Present Weekly/Monthly review Presentation to Management.
• Review and evaluate the SOP/concerns of any department and highlight the same to management also makes the changes with approval of management.
• Reporting to CEO.

Feb 2014 – Oct 2015 · 1 yr 8 mos · Gurgaon, India

• Managing a team of 16 Logistic Coordinator and 1 Team Leader.
• Coordinate with Co-loaders/Couriers for timely delivery of shipment.
• Handling the dispute like lost/damage and set loss bearer for PAN India.
• Arrange closer on inventory/raised cases from customer service within TAT.
• Setup process for all deliveries centers for Shipment deliveries and controlling for inventory and escalated cases.
• Managing the load movement for India delivery centers and monitor the delivery within TAT.
• Define contract/Rate negotiation for Logistic vendor/couriers/Co-Loaders.
• Coordinate with logistics partners like FedEx,DTDC, BlueDart, Overnite, GATI for timely delivery for Shipments.
• Arranging vendor pickup and reverse pickup from customer end.
• Planning and implementing in IBL Panel/CS Panel, and if required make necessary changes is system with Tech Team.

Mar 2012 – Feb 2014 · 1 yr 11 mos · Gurgaon, India

• Managing a team of 24 Customer Service Executives.
• Managing a Team of 8 Key Accounts CSE.
• Coordinate with Major Client as Airtel, Max New York Life insurance. GE-SBI cards, whirlpool, HSBC etc for there query.
• Sending daily MIS report to all clients with team.
• Sending Monthly TAT Report to Major clients.
• Coordinate with all first flight branches and BA threw calls and mails (Domestic & International) for timely delivery of consignment.
• Manage the team for inbound and outbound query.
• Clear the escalated matter like lost, damage etc with airline and vendors.
• Attend the corporate meeting with clients monthly and discuss about the issue facing and clear the same in a time period.
• Coordinate with vendor, Airline for check daily offloading.
• Report to G.M.

Sep 2008 – Mar 2012 · 3 yrs 6 mos · New Delhi Area, India

• Managing a team of 8 Customer service executives.
• Taking care of north region business unit (dispatches)
• Customer service in the term of key account / business partners like DTDC, FedEx, TNT etc.. Regarding there deliveries, loads and offloads.
• Training BU for company’s SOP.
• Taking care of Road Permits and F forms for the different location.
• Handling northern consignment agents for all types of concerns regarding carrying as well as forwarding loads to destinations / business partners.
• Maintaining and managing key account for blockage and releases for sales as per the compliance.
• Monitoring daily load report sheet of vendors, airlines and observation sheet.
• Handling key account / customer calls, complaints and providing resolution to them in a time frame.
• Implementation of CS system and processes.
• Reporting to the GM.