Feb 2021 – Sep 2024 · 3 yrs 7 mos · Hybrid

• Managed a team of 150+ Nutritionists/coaches who are responsible to manage and help 80K live premium clients , evaluate performance and produce ROI above targets every month.
• Directing launch of campaigns for retention with A/B testing to increase performance leading to 40% of organic growth in revenue.
• Creating a healthy work life balance within the team and a strong team bonding and foundation with ranked as the highest ENPS across the organization with attrition less then <3 %.
• Expertise in Operation, Training & Quality management, Business development and innovation.
• Rigorous data analysis on End User and Business critical metrics. Identify controllable and uncontrollable process opportunities & financial measure using DMAIC strategy.
• Development and implementation of strategic operational plans to achieve organizational goals. Focusing on up skill/Leadership program
• Creating Quality infrastructure to provide business intelligence using statistical approaches. Making it clear to all who is responsible that the management is committed to quality of delivery.
• Maintain momentum by enlarging business plan by showcasing the opportunities lying within operations.
• Areas of Expertise :
• Operations Management | Quality Management | Business Development | Innovation | Training & Onboarding | Change Management | Sales & Growth | Employee Engagement | Performance Evaluation | Planning & Deployment | Retention & Renewals | Customer Experience

Apr 2020 – Mar 2021 · 11 mos · Hybrid

• Managed Team of 30 nutritionists and their 5000 clients.
• KPI - New sales, Renewals, CSAT, NPS, NPU, Attrition, Call Rating, Escalation rate, AHT, Quality.
• Evaluating performance, providing coaching and mentorship, and resolving employee disputes.
• Empowered the team to drive higher retention with personalization of the customer experience, creating sales initiatives, building team morale, and offering improvement recommendations
• Handled customer disputes, creating positive experiences for clients increasing active clients % from a 45% to 80%
• Ranked 1 across 45 Teams with highest quality performance and revenue delivery Ensure appropriate and timely escalation to management for Quality related subjects.
• Handling of product complaints, product launch & recall and vendors.
• Provide expert's input on key opportunities.
• Identifying the top focus areas through Root Cause Analysis and work on action plans to minimise the variations.

Sep 2018 – Mar 2020 · 1 yr 6 mos · Hybrid

• Nutrition Coach at HealthifyMe: Spearheading transformative nutritional guidance for clients at HealthifyMe, a leading health and fitness platform, almost 2 years.
• Achieved consistent month-on-month growth, handling a dynamic portfolio of 270 clients each month, both locally in India and globally.
• Excelled in vital Key Performance Indicators (KPIs) including Net Promoter Score (NPS), client retention, and fostering client success stories.
• Crafted bespoke nutrition and fitness plans, guiding clients towards their desired weight loss goals with precision.
• NPS Champion: Significantly elevated NPS scores above 80% through empathetic and effective client interactions, resulting in greater overall satisfaction.
• Global Impact: Effectively serve clients across international borders, fostering diverse perspectives and cultural sensitivities in nutrition and fitness guidance.
• Committed to sustained professional growth and lifelong learning to continue delivering exceptional results for clients worldwide.

Jan 2018 – Aug 2018 · 7 mos · Mumbai Metropolitan Region · On-site

• Trainee Nutritionist at a Premier Multispecialty Hospital: Diligent and empathetic trainee nutritionist at a renowned multispecialty hospital, specializing in patient dietary planning across pediatric, gynecology, ICU, and cardiac wards.
• Each month, I've expanded my expertise by crafting patient-specific diet plans, catering to the unique requirements of a growing number of patients.
• Customized Care: I've developed proficiency in understanding individual patient needs and tailoring diet charts accordingly, ensuring the right type of food based on their medical history and condition.
• Efficient Meal Services: Successfully established and streamlined meal services for patients within the hospital, providing them with nutritionally sound meals, while maintaining the highest standards of hygiene and quality.
• Improving Patient Well-being: Committed to optimizing patient health and recovery through precise nutritional support, and actively contributing to their overall well-being.

May 2017 – Jan 2018 · 8 mos · Mumbai Metropolitan Region · On-site

• Eager Learner and Aspiring Sports Nutritionist: As a trainee nutritionist at a prestigious sports academy, I am dedicated to mastering the art of athlete nutrition, obesity management, and tailored dietary plans.
• Continuous Growth: Month by month, I've expanded my knowledge base and client portfolio, providing expert guidance to athletes and individuals seeking to optimize their health and sports performance.
• Diverse Skill Set: Gained extensive experience in creating effective weight loss strategies and sports supplementation regimens for athletes from various disciplines.
• Fostering Peak Performance: Committed to the relentless pursuit of knowledge to enhance clients' health, sports training, and performance, combining theoretical insights with practical expertise.

Apr 2014 – Jun 2014 · 2 mos