May 2023 – Present · 2 yrs 10 mos · Chandigarh, India and Los Angeles, US

• SGC Group helps across the following:
• Inbound Marketing & Inbound Sales
• 1. Develop Holistic Revenue Strategy
• 2. Sales and Marketing Alignment
• 3. Customer Journey Optimization
• 4. Sales Process Streamlining
• 5. Data-Driven Revenue Forecasting
• 6. Performance Metrics Implementation
• 7. Lead Scoring System
• 8. Sales Enablement
• 9. Define the Ideal Customer Profile (ICP)
• 10. Pricing Strategy Optimization
• 11. Team Leadership and Talent Development
• 12. Customer Retention and Upselling Strategy

Jan 2019 – May 2023 · 4 yrs 4 mos · Chandigarh, India

• Marketing & Communication
• Developed and executed inbound marketing strategies using Hubspot Sales, Marketing, and Automation Hubs
• Created engaging copywriting, newsletters, and content for marketing campaigns
• Managed user experience for digital platforms
• Strengthened company branding and marketing efforts
• Sales & Account Management
• Oversaw technical sales and deep IT account management
• Managed customer success and account management initiatives
• Hosted webinars and podcasts to engage clients and prospects
• Identified new business opportunities and implemented sales positioning strategies
• Contract negotiations & revisions for new & existing accounts
• Data Analytics & Business Intelligence
• Analyzed big data to inform business strategies and decision-making
• Utilized business intelligence tools for workflow and process automation
• Product & Solution Consulting
• Provided solution, strategy, and product consulting services across Hubspot, AEM, Low Code / No Code and other product families
• Conducted MVP development and discovery workshops to identify opportunities
• Cloud Solutions
• Assisted in cloud migration and implemented solutions as an AWS-certified expert
• Leadership & Team Building
• Coached and mentored team members to foster growth and development
• Facilitated team-building activities and initiatives

Mar 2016 – Jan 2019 · 2 yrs 10 mos · Greater Los Angeles Area and India

• Product Development & Strategy
• Led stealth product development initiatives and crafted product roadmaps
• Incorporated rolling feedback to ensure continuous improvement and alignment with market needs
• Engineered the architecture and backbone of product ecosystems
• Client Engagement & Demonstrations
• Conducted on-site meetings with prospective clients to showcase core capabilities and expertise
• Innovation & Technology Leadership
• Managed an innovation team focused on data science, machine learning, and AI
• Guided the development of new solutions, architectural evolution, and product-market readiness, especially for startups
• Mentoring & Training
• Mentored and groomed tech leaders for future growth
• Designed and implemented training programs for over 100 interns
• Recruitment & Industry Relations
• Recruited and headhunted for core positions within the organization
• Acted as an industry liaison to establish strategic partnerships
• Software Development, Engineering Management, DevOps & SecOps Practices
• Formulated and implemented DevOps and SecOps practices for mission-critical projects

Apr 2015 – Mar 2016 · 11 mos · Santa Monica

• Project Leadership & Team Management
• Spearheaded development efforts for the studio's flagship game
• Expanded the team by recruiting and hiring new talent
• Fostered team culture through team building initiatives, such as TMSS and SMART
• Product & Software Engineering Roadmap
• Devised product and engineering roadmaps in line with organic goals and product vision
• Collaborated with UI/UX, product, and monetization teams to create exceptional product features
• Data Analytics & Business Intelligence
• Utilized big data analytics and BI tools to process warehoused data streams and inform decision-making
• Engineering Workflows & Testing Strategies
• Designed and implemented improvements to engineering workflows
• Developed testing strategies for legacy code to ensure product quality
• DevOps & Continuous Integration/Deployment
• Guided the transition of DevOps setup toward a fully automated CI/CD model

May 2013 – Apr 2015 · 1 yr 11 mos · Los Angeles Metropolitan Area

• Software Development & Architecture
• Spearheaded software development efforts for various projects
• Designed and architected new software systems to meet business requirements
• Tech Debt Optimization & Process Improvement
• Optimized existing software implementations for increased efficiency and performance
• Identified and enhanced process workflows for better productivity
• Mentoring & Collaboration
• Mentored junior developers to support their professional growth and development
• Liaised with domain experts to ensure accurate and efficient software solutions

Feb 2006 – Apr 2013 · 7 yrs 2 mos · Los Angeles Metropolitan Area

• Team Management & Collaboration
• Managed both onshore and offshore development teams to ensure smooth project execution
• Software Development & Deployment
• Developed and deployed database-intensive applications for large audiences, including e-commerce systems, time management/HR modules, catalog solutions, education testing solutions, and numerous SaaS portals
• Client Engagement & Requirements Analysis
• Interfaced with clients to capture requirements and translated them into technical specifications
• Deployed solutions remotely and on-site and trained clients on solution usage
• Medical Information System Development (HIPAA-compliant solution)
• Served as the anchor person for requirements analysis, architecture design, and development of a medical Release of Information system for digitizing records (EHR, EMR) and distributing information to seekers such as courts, insurance companies, and attorneys
• Cross-platform Mobile App Development
• Created platform-neutral, responsive hybrid mobile apps for iOS, Android, and desktop browsers
• Developed applications for fantasy sports and reality TV

Apr 2004 – Jan 2006 · 1 yr 9 mos

• System Analysis & Design
• Performed system analysis and design for software products across HR & Legal domains
• Met clients on-site for Requirements Analysis and Systems Design
• Software Development
• Designed and developed a proprietary application submission and cover-letter creation tool
• Cross-functional Support & Coordination
• Provided cross-functional support by coordinating software engineering tasks with marketing, external hardware vendors, and domain experts