Priyanka sharma

HR Manager

Mumbai, Maharashtra, India17 yrs 5 mos experience

Highly StableAI Enabled

Key Highlights

Led HR transformation for 6000+ employees.
Implemented AI solutions to enhance HR service delivery.
Built executive-ready analytics dashboards for CXOs.

Stackforce AI infers this person is a strategic HR leader with expertise in HR technology and analytics.

Contact

Skills

Core Skills

Hr TechnologyAnalyticsHr OperationsHr AnalyticsProject ManagementBusiness Intelligence

Other Skills

HR PoliciesAutomationAIProcess ExcellenceHRSSPeople servicesHR TransformationWorkforce AnalyticsProcess ControlLeadershipTeam ManagementEmployee experienceManagement Information Systems (MIS)StrategyPerformance Management

About

At the intersection of HR Operations, Technology, and Analytics — I transform HR into a digital, data-driven business enabler. I believe HR is no longer just about processes — it’s about creating digital-first, data-driven experiences that enable people and businesses to thrive. With 16+ years of experience in HR Operations, HR Shared Services, People Technology, and Analytics, I have led transformations that: • Scaled HR service delivery for 6000+ employees, • Digitized HRSS and vendor ecosystems to enhance employee experience (including offroll workforce), • Implemented AI chatbots, HRMS governance, and automation, • And built executive-ready analytics dashboards that empower CXOs with workforce insights. My journey spans business analytics at Aditya Birla, HR CoE leadership at Syntel, and now driving People Tech & Analytics at Crisil. Across these roles, I’ve combined operational rigor with digital innovation to deliver cost savings, efficiency, and strategic impact. I am passionate about shaping the future of HR — where technology and human insight work together to elevate employee experience and align HR with business strategy.

Experience

Crisil limited

People Technology and Analytics

May 2022 – Present · 3 yrs 10 mos · Mumbai, Maharashtra, India · Hybrid

HR Tech & Analytics (Sep 2024 – Present)
Lead People Technology & Analytics charter, setting HR tech roadmap and governance.
Built enterprise dashboards for attrition, productivity & workforce planning, reviewed at CXO level.
Designed automation and AI-led solutions, improving HR service delivery and experience.
Drove data governance and adoption of analytics across HR and business.
HR Operations, HR Tech & Analytics (May 2022 – Sep 2024)
Directed HR Shared Services (HRSS) for 6000+ employees, streamlining end-to-end lifecycle.
Led DarwinBox HRMS core restructure and data migration, ensuring reliable enterprise reporting.
Transformed vendor processes to digitize offroll employee experience.
Launched Cristy – AI-powered HR chatbot, cutting query resolution time by 60%.
Digitized Rewards & Recognition platform, enhancing employee engagement.
Managed a 23-member HRSS & analytics team, embedding service excellence culture.
Delivered automation & optimization, driving significant cost savings.

AnalyticsHR PoliciesHR Technology

State street syntel services private limited (financial kpo)

HR Centre of Excellence | Strategic HR Partner

Dec 2015 – Apr 2022 · 6 yrs 4 mos · Pune District, Maharashtra, India · On-site

HR CoE (Analytics & Projects) | Deputy Manager
Built and led HR CoE covering analytics, automation, and HR projects.
Directed Tableau dashboard migration, enabling real-time workforce insights.
Led Performance Management System (PMS) revamp, aligning with business outcomes.
Spearheaded Constructive Workplace Environment (CWE) project.
Delivered attrition deep-dive dashboards to identify retention risks.
Anchored employee surveys (Newbie, EEi, GPTW), driving action planning.
Drove D&I initiatives, HR branding, and board/leadership decks.
Automated HR reporting, reducing manual effort by 50% and improving accuracy.

HR AnalyticsProject Management

Aditya birla sun life insurance

Manager Analytics

Sep 2008 – Nov 2015 · 7 yrs 2 mos · Mumbai Metropolitan Region · On-site

Manager – Analytics (Group Life Business)
Designed and implemented Quote Management System for group life business.
Partnered with business & actuarial teams for accurate corporate premium quotations.
Built MIS dashboards & analytics reports for sales and benefits business.
Automated pricing & quotation processes, reducing turnaround time by 30%.
Provided market intelligence & trend analysis on product performance & buying behavior.
Designed sales engagement campaigns, contests, and R&R programs to boost productivity.

AnalyticsBusiness Intelligence