Jul 2012 – Jul 2023 · 11 yrs

• Responsibility for IT business strategy and process delivering IT services to a regional airline.
• Management of IT provision for head office and remote sites across UK & Europe.
• Direct line management of staff.
• Ensuring technology roadmap is aligned to business process.
• Project Management of all technology projects ensuring they meet timescales and agreed budgets, and all phases correctly documented.
• Management of external providers, negotiating contracts and ensuring SLAs are met.
• Ensuring disaster recovery steps are in place to meet the demands of a highly regulated industry.
• Technology champion within the business keeping senior management team and key stakeholders up to date with latest trends and innovations.
• Ensuring the business gets value for money from technology contracts and suppliers.
• Ensuring company policies align with industry and legal regulations such as GDPR, SOX & PCI Compliance.
• Managing process and ensuring audits by industry and financial bodies are successful.
• Oversee in-house developments agreeing scoping documents and timescales.

Mar 2004 – Jul 2012 · 8 yrs 4 mos

• Responsibility for IT infrastructure and policies.
• Delivering robust and reliable IT systems to the business.
• Overseeing service delivery / helpdesk to 600 users.
• Managing mobile and fixed line phone contracts to ensure no overspends and value for money.
• Liaising with 3rd party support providers to ensure any outages are dealt with promptly and within SLA.
• Responsible for writing, updating and implementing user IT policies to ensure all system usage is moral and legal.
• Responsible for testing and roll out of system and software updates.

Feb 1998 – Feb 2004 · 6 yrs

• Design and implementation of Local and Wide Area Networks. Proactive management of installed networks - analysis and troubleshooting.
• Proactive management of installed networks – analysis and trouble shooting.
• Technology lead to blue chip customer contracts including Centrica, British Airways, New Look and London Borough of Hounslow.
• Company champion for troubleshooting networks using Sniffer devices.
• Extensive training in network infrastructure devices from Cisco, Nortel, Extreme Networks, Cabletron / Enterasys.
• Extensive training in network software from Microsoft, Novell and IBM.

May 1996 – Feb 1998 · 1 yr 9 mos

• Providing end user support for desktop, server and network infrastructure.
• Delivery of client / server network to green field site for start-up Airline.
• Design of network infrastructure.
• Manage front and back office systems, network accounts, email addresses.
• Implementation of industry leading IP based systems and interfacing to legacy ALC hosts.
• Provide desktop support to end users.
• Dealing with general IT queries