Israel Olayanju

Business Development Executive

Lagos, Lagos, Nigeria2 yrs 7 mos experience

Key Highlights

Aspiring Data Analyst with SQL and Power BI expertise.
Proven track record in boosting sales through data insights.
Strong analytical thinking and data storytelling skills.

Stackforce AI infers this person is a Data Analyst with a focus on Sales Analytics and Customer Insights.

Contact

Skills

Core Skills

Sales ManagementCustomer Relationship ManagementCustomer Support

Other Skills

Process DocumentationPublic SpeakingSocial Media MarketingSlackintercomSQLPower BIExcelAnalytical SkillsData AnalysisResearch SkillsQuantitative ResearchCanvaMicrosoft PowerPointMicrosoft Office

About

I am an aspiring Data Analyst with a growing skill set in SQL, Power BI, and Excel, passionate about transforming raw data into clear insights that drive business growth. My journey into analytics is fueled by curiosity, resilience, and a commitment to continuous learning. Previously, I worked in customer support, where I honed key transferable skills — analyzing patterns in user issues, documenting processes, and collaborating across teams to solve problems quickly and effectively. These experiences strengthened my eye for detail, problem-solving ability, and data-driven mindset, which I now apply directly to analytics projects. Today, I am building a portfolio of real-world projects where I clean, analyze, and visualize data to uncover trends and deliver actionable recommendations. My focus is on turning information into strategy, helping organizations make better, evidence-based decisions. 📊 What I bring: Strong foundation in SQL, Power BI, and Excel Analytical thinking and data storytelling skills Ability to identify trends, patterns, and opportunities in complex datasets A growth mindset and commitment to building value through data I’m excited to connect with data professionals, mentors, and forward-thinking organizations where I can contribute to meaningful, data-driven results while sharing my journey of transition into analytics.

Experience

Arkbridge integrated limited

Sales Account Manager

Nov 2025 – Present · 4 mos · Lagos · On-site

Generated an average of 100 qualified leads per day, fueling a robust pipeline of active opportunities.
Managed and optimized the entire sales pipeline, ensuring efficient follow-up, timely conversions, and consistent deal closures
Strengthened customer relationships, improving retention and long term account value through strategic engagement and personalized support.
Boosted sales by implementing a unique social media-driven strategy that increased visibility, lead engagement, and brand trust.

Process DocumentationPublic SpeakingSales ManagementCustomer Relationship Management

Career break

Career transition

Aug 2025 – Nov 2025 · 3 mos

✨ Turning Setbacks into Data-Driven Comebacks ✨
After being laid off from my previous customer support role, I made the decision to pivot into a field that has always sparked my curiosity — Data Analytics. My background in customer experience taught me how to listen deeply, identify patterns, and solve problems, and now I’m channeling those skills into extracting insights from data.
I’m currently building my analytics toolkit with SQL, Excel, and Power BI, while also documenting my journey and projects to share what I’m learning along the way. For me, this transition isn’t just about a career change — it’s about proving that resilience, curiosity, and a growth mindset can turn any setback into an opportunity.
📊 My goal: to help businesses make smarter, evidence-based decisions that drive impact and growth.
🤝 My promise: to be transparent about my journey so others who are navigating change can see what’s possible.

Preply

Customer Support Specialist

Aug 2023 – Aug 2025 · 2 yrs · Spain · Remote

Provided comprehensive support to users navigating the platform, explaining features and providing guidance on how to use Preply effectively, while making necessary process adjustments.
Facilitated seamless customer onboarding, generated and issued certificates to tutors and students, while assisting in resolving payment related issues.
Addressing and resolving technical issues raised by tutors and students by providing basic troubleshooting skills and escalating to responsible team when necessary.
Managed and resolved disputes between tutors and students, ensuring fair and timely resolutions.
Stayed informed and updated on product features, new releases and policy updates to better assist users, while collaborating across various teams to enhance customer satisfaction and retention.

SlackintercomCustomer Support