Darcy Peters

Partnerships Manager

Loveland, Colorado, United States18 yrs 3 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Nearly a decade of remote leadership experience.
Strong background in customer success and team management.
Unique perspective from military and entrepreneurial experiences.

Stackforce AI infers this person is a SaaS Customer Success Manager with a strong leadership background.

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Skills

Core Skills

Customer SuccessLeadership

Other Skills

CommandCustomer EducationCustomer Service ManagementDoDDocumentationEmployee EvaluationEntrepreneurshipFitnessFitness TrainingMilitaryMilitary ExperienceMilitary OperationsNutritionNutrition EducationOperational Planning

About

As a Senior Customer Advocacy Manager at Buffer, I have been working remotely for nearly a decade, leading a team of passionate and talented professionals who provide social media advice and customer onboarding, customer success, and technical support to small businesses and entrepreneurs using our SaaS via web and mobile. I love being part of an innovative community that encourages experimentation and risk-taking, while doing good for others. My core competencies include leadership, coaching, strategy, planning, project management, writing, editing, auditing, hiring, troubleshooting, problem-solving, goal/OKR/KPI-development, accountability, and presentations. I come from an entrepreneurial background, as well as the military (a Captain in the USMC), which gives me a unique perspective. My personal leadership mission is to help everyone discover and leverage their unique strengths to help our company reach its goals while creating a positive/warm and productive work environment.

Experience

Axis international academy

Secretary Board Of Directors and Director of Communications

Mar 2018 – Present · 8 yrs · Fort Collins, Colorado, United States

I manage AXIS International Academy's social media, and have a hand in our blog posts, website, events and newsletters. I also get to work alongside our other Board of Directors to make critical decisions for our school, including keeping having a hand in financial accountability, accountability for our principal and advising practices that will be most advantageous to foster a growing school.
https://axiscolorado.org/

Road warrior creative, llc

Social Media Strategist

Jan 2016 – Jan 2020 · 4 yrs · Fort Collins, Colorado, United States

I had the pleasure of writing blog posts about social media strategy and other social media topics for Road Warrior Creative. Here are a few:
7 Pro Social Media Customer Service Tips
https://roadwarriorcreative.com/7-pro-social-media-customer-service-tips/
How to Master Social Media Video
https://roadwarriorcreative.com/master-social-media-video/
Social Media Stats in 5 Charts, 2016
https://roadwarriorcreative.com/social-media-stats-5-charts-2016/

Buffer

Senior Customer Advocacy Manager

Nov 2015 – Present · 10 yrs 4 mos · Remote · Remote

I love being part of an innovative community that encourages experimentation and risk-taking, falling back on iteration when things don't go the way we anticipated. We serve inspiring entrepreneurs and other ambitious individuals, giving them the tools to quickly save their social marketing ideas, craft eye-catching posts, comment back to their followers, and assess the outcomes of each post.
A few things I do at Buffer:
Develop team goals and strategies to balance company initiatives with customer needs.
Leverage team collaboration and skillsets to develop quarterly projects and milestones to help us achieve our goals. Drive goal attainment and related tool acquisition.
Manage, mentor, and set accountability for inbox KPIs/goals, quality of customer care, and effectiveness of Help Center content and visuals.
Perform bi-annual performance reviews.
Mentor other leaders by planning leadership discussions, sharing advice, and mentoring team members who are ready to move into leadership.
Hire and train new team members.

Customer EducationEmployee EvaluationCustomer Service ManagementProject ManagementDocumentationTeam Leadership+2

Socially fit media

Social Media Strategist

Apr 2015 – Aug 2016 · 1 yr 4 mos · Fort Collins, CO

Social media strategy, content, Facebook ads, profile builds, lead pages, email list build. We will do everything we need to in order to plump up your online marketing to bring you more sales!

Fit4mom front range, co

Manager, Instructor

Jun 2013 – Jul 2015 · 2 yrs 1 mo · 12 locations along the Front Range of CO

Fitness programs and support community for moms.

Fit foodie mom

Professional Mom, Writer, WAHM

Apr 2013 – Present · 12 yrs 11 mos · Fort Collins, CO

I love to share everything I can with moms, along with how to stay fit, healthy, creative and sane!
Here are a few favorites:
10 Family Values That Will Rock Your Household
http://fitfoodiemom.com/2016/05/18/family-values/
Should I Make a New Year's Resolution?
http://fitfoodiemom.com/2015/01/01/new-years-resolutions-to-make-or-not-to-make/
All About Baby Merlin's Magic Sleepsuit
http://fitfoodiemom.com/2013/05/21/baby-merlins-magic-sleepsuit/