Anna Zonia

Customer Success Manager

London, England, United Kingdom11 yrs 7 mos experience

Key Highlights

  • Expert in driving customer success in B2B SaaS.
  • Proven track record of exceeding KPIs through data-driven strategies.
  • Skilled in building high-performing teams and optimizing performance.
Stackforce AI infers this person is a Customer Success Manager with expertise in B2B SaaS and operational excellence.

Contact

Skills

Core Skills

Customer SuccessStakeholder ManagementBusiness DevelopmentProject ManagementStakeholder EngagementHealthcare ManagementOperational TransformationProblem SolvingProcess ImprovementLeadershipData AnalysisConsultingCommunication

Other Skills

Business-to-Business (B2B)Change ManagementProject DeliveryCustomer EngagementSalesAccount ManagementBusiness StrategyAnalytical SkillsBusiness Process Re-engineeringDemand PlanningProcess TransformationBusiness ProcessKey Performance IndicatorsOperationsProgram Management

About

Seasoned consultant turned Customer Success Manager in B2B SaaS, with over 7 years of experience consistently exceeding KPIs by combining a data-driven strategic mindset with strong interpersonal and commercial acumen. I’m driven by the challenge of identifying opportunities, optimising performance, and building trusted relationships that accelerate business impact. I thrive in dynamic, high-growth environments where technology, strategy, and execution intersect - and where curiosity and adaptability are key to success. At Revolut People, I partner with organisations to unlock the full potential of their teams. By helping businesses hire smarter, identify top talent, and retain the people who drive growth, I enable companies to scale effectively and build resilient, high-performing cultures. My approach blends strategic insight with hands-on execution to deliver measurable outcomes that fuel long-term success. Previously at Tendable, I worked with healthcare organisations to leverage technology for operational excellence and data-led decision making. That experience grounded my passion for using tech to drive efficiency and impact - whether improving patient outcomes or empowering teams in fast-moving industries to perform at their best. With expertise spanning data analysis, process design, stakeholder management, and change delivery, I focus on creating efficiency and value across complex systems. I’ve led initiatives that uncovered multimillion-pound growth opportunities, streamlined operations, and improved decision-making through better use of data and technology. I’m passionate about startups, innovation, and building scalable solutions that make organisations more effective and people more empowered. My goal is always to bridge strategy with action - turning ideas into tangible results that drive performance and meaningful change. Let’s connect and explore how technology and strategy can unlock your next stage of growth.

Experience

Revolut

Senior Customer Success Manager

Sep 2025Present · 6 mos · London Area, United Kingdom

Customer SuccessBusiness-to-Business (B2B)Data AnalysisStakeholder ManagementChange ManagementProject Delivery+2

Tendable

Customer Success Manager

Jul 2024Aug 2025 · 1 yr 1 mo · London Area, United Kingdom

Change ManagementProject DeliveryCustomer EngagementSalesAccount ManagementCustomer Success+2

Zonia consulting

Strategy Consultant

Dec 2023Oct 2024 · 10 mos

  • Providing consulting services to multiple clients in the public sector with a focus on project management, process improvement, strategic planning and stakeholder engagement.
  • 1. Local government project - Assessed local landscape of community care offerings in a local council in Cyprus, identified the biggest opportunities for enhanced community support, resulting in a €1.3mil cost saving opportunity for local hospital. Currently designing the implementation of program and collaborating with local government partners.
  • 2. Local government - Leading the election campaign of an independent political candidate for local mayoral election. Designed campaign’s messaging, outreach strategy, policy positions, and strategised public engagement plan and social media strategy targeting >30,000 people for a 4-month long period. Effectively managed a team of 5 and acted as the campaign’s representative with external agencies.
Healthcare ManagementProject DeliveryProject ManagementBusiness DevelopmentAnalytical SkillsBusiness Process Re-engineering+5

Newton europe

Consultant

Sep 2021Nov 2023 · 2 yrs 2 mos · London Area, United Kingdom

  • A versatile consultant with a strong track record in operational analysis and strategic management, I am adept at addressing diverse project and client needs in health and social care. Proficient in data analysis, operational improvement, process design, stakeholder management, and change management, I specialise in delivering tangible and sustainable benefits in health and social care.
  • 1. University Hospitals Coventry & Warwickshire - Improving Lives
  • Conducted process and data analysis to refine admission processes and aid decision making to improve patient outcomes. Contributed to financial analysis to establish benchmarks for admission avoidance strategies, and tracking of KPIs. Overhauled the referral process into the community, leading to an 83% reduction in time expended during trials and increasing use of patient pathway.
  • 2. Local Government Association - Delivering the Integration of Health & Social Care
  • Worked with multiple organisations to improve decision-making capabilities, by conducting comprehensive analysis in their project initiation procedures, identifying areas for refinement and improvement. Developed dynamic dashboards to promote KPIs and achieve strategic objectives.
  • 3. Department of Education - Delivering Better Value (DBV) in SEND, with 55 local authorities
  • Developed strategies to assess multiple local authorities financial position to create mitigated financial forecasts, agreed baselines with financial directors that aided patterns of occurrence expenditure analysis. Led training of multiple senior stakeholders from local authorities to create clear actionable goals and assess priorities for the duration of the project.
  • 4. Midlands NHS Trust - Conveyance & Admission Avoidance
  • Collaborated with NHS trusts, Ambulance Services and a Midlands City Council to evaluate urgent community response to reduce avoidable ambulance call-outs, conveyances to hospitals and acute admissions. Identified multi-million-pound savings opportunity.
Operational TransformationProblem SolvingAnalytical SkillsBusiness DevelopmentBusiness ProcessBusiness Process Re-engineering+11

Nipd genetics

Process Improvement Consultant

Jan 2021Aug 2021 · 7 mos · Cyprus

  • Developed a testing protocol that increased average team efficiency by 25%
  • Designed comprehensive training material to ensure all teams adopted new testing protocol (c. 350 people trained in 2 weeks) with 94% of trainees reporting an increase in their productivity
  • Managed a team of up to 15 scientists to carry out ≈1500 tests a day in a high-pressure environment
Process ImprovementCommunicationAttention to DetailEmotional IntelligenceLeadershipOperational Transformation+3

London strategic consulting - lsc

Strategy Consultant

Jan 2019Jun 2019 · 5 mos · London Area, United Kingdom

  • Worked on a strategy case for a portfolio company in the travel-tech industry with multi-million pound funding
  • Conducted primary and secondary market research to assess client’s competitive environment and developed quantitative models from unstructured data extracted from multiple sources, outlining the firm’s expansion and go-to-market strategies into new regions
  • Engaged CEO and CFO with a new market expansion strategy recommendation, receiving outstanding feedback and subsequently deciding to expand to specific market
Data AnalysisTeamworkAnalytical SkillsBusiness PlanningCommunicationConsulting+6

Bain & company

True North Scholarship Participant

Jul 2018Jul 2018 · 0 mo · Greater London, England, United Kingdom

  • One of 20 women selected to participate at insight program
  • Introduction to management consulting from Bain consultants and work through cases with past Bain clients
  • Awarded a final interview for an associate consultant position
Analytical SkillsAttention to DetailCommunicationConsultingData AnalysisLeadership+8

Barretstown

Camp Counselor

May 2018Aug 2018 · 3 mos · County Kildare, Ireland

  • Barretstown helps to rebuild the lives of children affected by serious illness, and their families, through a life changing Therapeutic Recreation programme in a safe, fun, and supportive environment.
  • Planned, led and executed programmes for children in small group settings, focusing on development of camp participants’ skills with the ultimate aim to rebuild confidence in oneself
  • Worked alongside multidisciplinary teams to promote empathetic communication between campers and counsellors to help deliver exemplary care to children within a residential setting
Behavioural ChangeCommunicationCommunication skillsEmotional IntelligenceLeadershipProblem Solving+1

Double h ranch, a seriousfun camp

Camp Counselor

May 2017Aug 2017 · 3 mos · New York, United States

Behavioural ChangeCommunicationCommunication skillsEmotional IntelligenceLeadershipProblem Solving+1

Volunteering project

Project Program Coordinator

Sep 2009Jan 2016 · 6 yrs 4 mos · Cyprus

  • Pursued project after seeing the barriers children with disabilities face when participating in sports, which can severely impact their social development
  • Liaised with local tennis club and district school to launch tennis lessons for children with disabilities
  • Raised more than 15.000€ through crowdfunding campaigns and events to cover programme costs
  • Managed needs and concerns of stakeholders
Business DevelopmentBusiness PlanningCommunicationCommunication skillsEmotional IntelligenceLeadership+8

Education

UCL

BSc Medical Sciences

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