Jason Fairchild

Business Development Executive

United States25 yrs 9 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • 15 years of experience in client engagement
  • Expert in managing strategic partnerships
  • Proven track record in enhancing client outcomes
Stackforce AI infers this person is a seasoned professional in SaaS and client success management.

Contact

Skills

Core Skills

Client SuccessAccount ManagementBusiness Development

Other Skills

CommunicationRelationship Leadershiprelationshipsproblem-solvingstrategycross-team collaborationStrategic PartnershipsOperationsCustomer ExperienceSaaSProject LeadershipCross Functional CollaborationProcess OptimizationClient Retentioncommunication

About

I’ve spent my career building long-term client relationships, managing key accounts, and helping organizations grow through trust, collaboration, and clear communication. Over the past 15 years, I’ve worked across technology, SaaS, and service industries leading programs, supporting enterprise clients, and aligning business goals with practical solutions. Whether managing multi-year partnerships, solving client challenges, or guiding teams through complex projects, I focus on one goal: delivering consistent value and making the client experience exceptional. I’m at my best when helping people connect the dots between ideas and execution, strategy and results. I’ve led accounts of every size, from startups to global organizations, and I bring the same calm, steady approach to every engagement. I care about meaningful work, genuine collaboration, and creating environments where strong relationships lead to strong results. If you’re looking for someone who understands how to balance service, strategy, and growth, let’s connect. Keywords: Account Management, Client Success, Strategic Partnerships, Business Development, Customer Experience, SaaS, Project Leadership, Cross Functional Collaboration, Process Optimization, Client Retention

Experience

Itcm

Client Engagement Manager

Sep 2020Present · 5 yrs 6 mos · Chicago, Illinois, United States · Remote

  • ITCM
  • Client Engagement Manager | Sep 2020 – Present
  • Manage national client relationships and oversee delivery of technology and service programs.
  • Coordinate cross-functional teams to ensure high-quality results and long-term client satisfaction.
  • Lead strategic discussions to align client needs with organizational capabilities.
CommunicationRelationship LeadershipClient SuccessAccount Management

Sterlite software usa, inc.

Account & Client Relations Manager

Jun 2017Sep 2020 · 3 yrs 3 mos · Oak Park, Illinois, United States · On-site

  • Supported enterprise clients in technology and data-driven service environments.
  • Delivered process improvements and reporting frameworks to enhance client outcomes.
  • Partnered with internal teams on client success initiatives and business growth.
communicationrelationshipsproblem-solvingstrategycross-team collaborationClient Success+1

Forevercar.com

Client Services Manager

Feb 2016Jun 2017 · 1 yr 4 mos · Chicago, Illinois, United States · On-site

  • Served as primary point of contact for major clients and program delivery.
  • Strengthened customer relationships through proactive communication and consistent follow-up.

Fireeye corp.

Senior Client Accounts Manager

Dec 2009Feb 2016 · 6 yrs 2 mos · Chicago, Illinois, United States · On-site

  • Managed enterprise-level clients across cybersecurity and SaaS platforms.
  • Maintained relationships with executives and internal stakeholders to ensure satisfaction and retention.
  • Oversaw communication, onboarding, and performance reporting for long-term partnerships.
Client SuccessAccount ManagementStrategic PartnershipsBusiness DevelopmentOperations

Boise cascade company

Account Support & Delivery Manager

Jun 2000Nov 2009 · 9 yrs 5 mos · Chicago, Illinois, United States · On-site

  • Oversaw customer service, logistics, and account delivery for business clients.
  • Coordinated multiple departments to support large-scale service operations.

Education

The Ohio State University

Bachelors — Science

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