Oct 2024 – Jun 2025 · 8 mos · Las Vegas, Nevada, United States · Remote

• As Development Director, I led the Frostbite UI Team, working with global teams across multiple regions to deliver exceptional results on schedule and within budget. I collaborated closely with game teams and internal Frostbite teams to ensure high-quality releases.
• One of my biggest wins was delivering groundbreaking UI technology 20% ahead of schedule — the result of strong cross-team collaboration and streamlined processes. I also brought innovative features like Cranium in EA Sports FC25 to life through strategic partnerships and incremental releases, earning industry recognition.

Nov 2022 – Oct 2024 · 1 yr 11 mos · Las Vegas, Nevada, United States · Remote

• In this role, I defined the technical vision for the Frostbite Engine UI Team, working hand-in-hand with software engineers to ensure features not only met expectations — they exceeded them. I built strategic roadmaps that cut development timelines by 70% (from three years to just nine months) and created detailed business cases to introduce next-generation UI capabilities into our platform.
• My work here was about pushing the boundaries of what was possible while keeping teams aligned, energized, and moving toward a shared vision.

Oct 2021 – Nov 2022 · 1 yr 1 mo · Las Vegas, Nevada, United States · Remote

• Overseeing the EA Frostbite UI and UX development teams during this time was a major growth opportunity — both for the teams and for me as a leader. I scaled the UX team from 10 to 45 people and doubled the size of the UI team, allowing us to deliver our roadmap a full year ahead of schedule.
• I partnered closely with research and product teams to uncover market opportunities and bring fresh, innovative ideas into development, making sure we stayed ahead of industry trends.

Dec 2020 – Oct 2021 · 10 mos · Las Vegas, Nevada, United States · Remote

• During my contract with EA, I planned and managed projects, initiatives, program increments, and releases that spanned multiple teams and locations worldwide. I worked with project managers to align team capacity with delivery goals, manage dependencies, and reduce risks for smooth, on-time launches.
• I also developed processes for capacity planning, progress tracking, and cross-team collaboration — ensuring that studios, teams, and executives were always informed on progress. This work laid the groundwork for more efficient development cycles and stronger communication across the organization.

Jan 2018 – Nov 2019 · 1 yr 10 mos · Las Vegas, Nevada · Hybrid

• At RevUnit, I worked directly with clients, designers, and developers to bring product visions to life in fast-moving Agile environments. One of my most impactful projects was partnering with Zappos.com to launch Zappos for Good — a donation program that shipped over 300,000 boxes in its first year by making giving as easy as free shipping.
• I also led the creation of mobile shopping applications for HEB grocery stores, giving customers more flexible options for in-store pickup and delivery. These projects were about more than just launching apps — they were about building experiences that truly improved people’s day-to-day lives.

Apr 2017 – Jan 2018 · 9 mos · Las Vegas, Nevada Area · On-site

• At Atrient, I managed client relationships and oversaw installations from kickoff to go-live, keeping timelines tight and communication seamless between IT, marketing, and operations teams. In under nine months, I successfully launched over 15 new client installations, each completed in just 6–8 weeks.
• One of the highlights was bringing the PowerKiosk Mobile Application to market in July 2017, expanding our product offering and opening new opportunities for client engagement.

Aug 2014 – Mar 2017 · 2 yrs 7 mos · On-site

• As Project Manager, I led customer service projects for new casino gaming product releases. This meant coordinating with cross-functional teams to streamline development, manage large-scale slot floor conversions, and oversee the launch of major products like the Titan 360 slot bank.
• I worked closely with R&D to improve documentation quality and address release issues, ensuring customers had everything they needed for a smooth rollout. My leadership on these projects earned commendations from both customers and Konami’s CEO.

Jul 2013 – Aug 2014 · 1 yr 1 mo · On-site

• Building on my experience creating Konami Gaming’s Global Training Department, I took on leadership of the Technical Publications team to elevate the quality and consistency of product documentation. I managed the creation of manuals, guides, and technical content for all casino gaming products, ensuring accuracy, clarity, and compliance with regulatory requirements.
• I introduced process improvements that streamlined content development and reduced time-to-release, while leveraging my deep understanding of customer training needs to make documentation more user-friendly for technicians and operators. By aligning documentation with real-world use cases, we improved customer satisfaction and reduced onboarding time for new products.

Dec 2012 – Jul 2013 · 7 mos · On-site

• I created Konami Gaming’s Customer Solutions Training Department from the ground up — building the structure, processes, and programs needed to support customers worldwide. From designing the curriculum to hiring and mentoring the team, I established a global training function that delivered consistent, high-quality technical education to slot technicians in multiple regions.
• The programs I developed covered everything from machine setup to advanced troubleshooting, ensuring customers could maximize product performance from day one. By standardizing training across regions, we improved product adoption, reduced service calls, and strengthened client relationships — laying a foundation for long-term customer success.

Jan 2008 – Sep 2012 · 4 yrs 8 mos · Las Vegas, Nevada, United States · On-site

• At Cyllenius (a division of Vegas.com), I launched and trained teams on new RFID-based software for waterparks and resorts across the United States, including properties like CoCo Key Resort and Water Park. This innovative technology enabled guests to make cashless payments by either linking a credit card to their account or charging purchases directly to their resort room.
• I developed all training materials and programs from scratch, then traveled on-site to train staff prior to opening. My role didn’t stop there — I also provided hands-on support during opening days and ongoing assistance as needed to ensure smooth adoption and exceptional guest experiences. This work combined my passion for technology, training, and customer service, while giving me the opportunity to be part of cutting-edge hospitality solutions.

Jan 2008 – Sep 2012 · 4 yrs 8 mos · Las Vegas, Nevada, United States · On-site

• As Senior Trainer at Vegas.com, I designed, developed, and delivered training programs that equipped teams with the skills and knowledge needed to succeed in a competitive travel and hospitality market. I created onboarding programs for new hires, built process-focused training for existing staff, and maintained a library of clear, up-to-date learning resources.
• I worked closely with operations, IT, and customer service leaders to ensure training aligned with business objectives — reducing ramp-up time for new employees, improving service quality, and increasing operational efficiency. This role strengthened my ability to translate complex processes into practical, engaging learning experiences that stuck with people long after the classroom.

Mar 2006 – Dec 2007 · 1 yr 9 mos · Las Vegas, Nevada, United States · On-site

• As a flight attendant with Allegiant, I was responsible for ensuring passenger safety, delivering exceptional in-flight service, and maintaining compliance with all FAA regulations. This role strengthened my ability to stay calm under pressure, adapt quickly to changing situations, and communicate effectively with diverse groups of people.
• In addition to my in-flight duties, I had the opportunity to assist the training team by contributing to onboarding sessions for new flight attendants. I shared best practices, demonstrated procedures, and supported the development of training materials — sparking my interest in instructional design and professional training, which would later become a key part of my career path.

Mar 2003 – May 2005 · 2 yrs 2 mos · Las Vegas, Nevada, United States · On-site

• In this role, I designed and delivered training programs for internal systems and tools that supported Expedia’s travel booking platforms. I created clear, user-focused documentation and led live training sessions to help teams adopt new processes and technology quickly.
• This position strengthened my ability to translate complex workflows into simple, practical learning experiences — a skill that became foundational as I moved into more senior training and leadership roles at Vegas.com, Cyllenius, and later Konami.

Mar 2003 – May 2005 · 2 yrs 2 mos · Las Vegas, Nevada, United States · On-site

• Helping customers plan and book their dream vacations. This role deepened my understanding of the travel industry, sharpened my customer service skills, and gave me firsthand insight into the needs and expectations of travelers — knowledge I carried forward into my training work.

Oct 2001 – Feb 2003 · 1 yr 4 mos · Alaska Boreal Forest Council · On-site

• Partnered with the University of Alaska Fairbanks to develop and deliver forest ecology and ethics education for audiences from preschool to college level. Created hands-on programs highlighting sustainable use of the boreal forest, with an emphasis on non-timber forest products for both traditional and modern applications.
• Designed and taught workshops such as backyard syrup-making, sustainable harvesting, and ecological stewardship.
• Trained teachers, students, and parents in the use of weather monitoring and data collection equipment.
• Facilitated dialogue between scientists, resource managers, legislators, and community stakeholders on forest sustainability.
• Promoted resource use strategies that balance human needs with forest conservation.