Aman Sharma

Software Engineer

Gurugram, Haryana, India2 yrs 1 mo experience

Key Highlights

Expert in ServiceNow application development and customization.
Proven track record in ITIL process implementation.
Strong background in both frontend and backend technologies.

Stackforce AI infers this person is a ServiceNow developer with expertise in SaaS solutions and IT service management.

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Skills

Core Skills

ServicenowItil

Other Skills

Role-Based Access Control (RBAC)Business RulesTestingemail scriptsSingle Sign-On (SSO)REST APIsflow designerspokeScript includeTransform mapUpdate setService CatalogOrder guideWorkflow editorLDAP

About

Results-driven ServiceNow professional and developer with a strong background in frontend technologies. Skilled in building and customizing ServiceNow applications, implementing ITIL processes, and optimizing database performance. Passionate about leveraging my expertise in both backend and frontend technologies to deliver seamless, high-performance solutions. Committed to continuous learning and delivering innovative solutions that drive business efficiency. Collaborating with cross-functional teams, I drive projects from conception through deployment, always focusing on delivering value and exceeding client expectations.

Experience

Ncr voyix

ServiceNow Developer

Feb 2024 – Present · 2 yrs 1 mo · Gurugram, Haryana, India · On-site

Led the complete instance upgrade process to the latest Washington version, including thorough testing of various ServiceNow modules such as catalog items, business rules, client scripts, and other customizations.
Provided daily support by managing and resolving incident and task tickets for internal teams, ensuring timely issue resolution and system stability.
Overhauled a major server retirement catalog, implementing critical fixes and introducing enhanced functionalities to improve operational efficiency.
Played a key role in the company domain change during a corporate split, updating all ServiceNow instances accordingly. Provided critical support during the hypercare bridge calls, troubleshooting and resolving issues related to the domain change in real-time.

Role-Based Access Control (RBAC)Business RulesServiceNowITIL