Jun 2023 – Apr 2025 · 1 yr 10 mos · Toronto, Ontario, Canada · Hybrid

• I delivered end-to-end programs for the heavy/bulky business within the last mile domain. I led alignment discussions with multiple stakeholders, ensuring collaboration across engineering, product, and management teams to drive successful project outcomes and improve operational efficiency.

Sep 2022 – Jun 2023 · 9 mos · Lahore, Punjab, Pakistan

• I drove the technical vision and strategic direction, collaborating closely with co-founders to achieve business objectives. I led a talented engineering team, implementing world-class software development practices and processes. My focus on delivering high-quality services resulted in streamlined development and successful project outcomes, positioning the organization for growth and innovation in the logistics sector.

Jun 2022 – Jul 2022 · 1 mo · Lahore, Punjab, Pakistan

Mar 2021 – May 2022 · 1 yr 2 mos · Doha, Qatar

• I built and scaled the engineering team from 5 to 25 members, streamlining development processes and addressing technical debt to support business growth. I prepared a product roadmap in alignment with stakeholders and overhauled the UX/UI, leading to a 20% increase in daily active users. I established a Site Reliability Engineering (SRE) and DevOps team to automate AWS migrations and resource provisioning, significantly improving response times and reducing cycle times by 50%. Additionally, I coordinated an external penetration test, addressing over 40 critical vulnerabilities to enhance security.

Feb 2017 – Jan 2021 · 3 yrs 11 mos

• I scaled cross-functional teams from 10 to 40 members while maintaining a strong employee net promoter score (eNPS). I led the development of a self-service vendor portal that reduced support tickets and revamped the billing system, cutting reconciliation time from 4-5 days to 2-3 hours across nine countries. By automating AWS resource provisioning with Terraform, I standardized deployments and improved infrastructure reliability. My initiatives in monitoring and incident management significantly reduced mean time to detection (MTTD) and mean time to recovery (MTTR), while achieving an 80% security score across our tools and evolving our application architecture to meet emerging business needs.

Jan 2016 – Feb 2017 · 1 yr 1 mo

• I led the transition of the internal billing system from a legacy Windows application to a scalable web-based solution, reducing deployment times by 60%. I optimized database queries, achieving a 20% improvement in service response times, and documented development processes to enhance team collaboration.

May 2011 – Jan 2016 · 4 yrs 8 mos

• I led the migration of the website from Classic ASP and MySQL to ASP.NET and SQL Server, enhancing performance and scalability. I developed Talabat's first mobile applications, driving a 40% increase in mobile traffic.

Mar 2010 – May 2011 · 1 yr 2 mos · Kuwait

• I developed custom web applications and e-commerce solutions for clients, enhancing user experience and satisfaction. I conducted on-site training to empower users. My role involved gathering client requirements, optimizing application performance, and maintaining software to ensure compliance with the latest technology trends, resulting in increased client retention and successful project delivery.

Feb 2009 – Mar 2010 · 1 yr 1 mo · Kuwait

• I designed and developed high-quality web applications using ASP.NET and SQL Server. I played a key role in creating a social networking application and conducted thorough testing to ensure software reliability. Additionally, I participated in code reviews and collaborated with cross-functional teams to deliver projects on time, while adhering to best practices in software development.

Apr 2008 – Jan 2009 · 9 mos · Lahore

• I contributed to the migration of the Edwards Lifesciences project from ASP.NET 1.1 and SQL Server 2000 to MOSS 2007, improving system performance and reliability. I collaborated with cross-functional teams to develop robust code, conducted evaluations for system improvements, and assisted in building scheduling systems for background jobs.

Jul 2007 – Mar 2008 · 8 mos · Lahore

• I developed a teleconferencing solution using Flash Media Server and ActionScript 3.0, enhancing user engagement through integrated audio, video, and chat features. I also contributed to the development of an auto-login HP Toolbar and a subscription portal, ensuring robust security and usability.