Apr 2020 – Present · 5 yrs 11 mos

• Promote and support NAVEX’s Sales methodology, best practices, and core values with a focus on continuous improvement and high results achievement
• Leverage sales data to mazimize SE value and strategy to improve revenue goals
• Advise, coach, and partner with cross-functional teams on project delivery, solution development and deployment, and revenue generation techniques, as needed
• Drive improvements to current offerings and methodologies, and develop additional SE programs aligned with a focus on profitability and repeatability, as needed
• Onboard, coach, train and foster growth of SE resources on core competencies with a deep understanding of product, services, and inspirational technical demos
• Improve processes, procedures, reporting, metrics, and overall knowledgebase within SE team with a focus on increasing quality, efficiency, utilization rate, and accommodating scalability

Jun 2015 – Apr 2020 · 4 yrs 10 mos

• Drive sales process for NAVEX's Platform of SaaS-based solutions for Fortune 500 companies such as New York Life Insurance, British Communications Group, The Coca-Cola Company, Allergan, Cigna, Merck, etc.
• Manage territory specific (East coast and Latin America) business strategy to meet monthly and quarterly sales targets.
• Analyze customer’s existing systems and processes. Map initiatives to sales proposals and SOWs based on customer business requirements.
• Deliver proof of concept and scenario-based product demonstrations on actionable business solutions for technical and non-technical audiences.
• Communicate best practice integrations with the NAVEX Platform: Active Directory, LDAP Relay, SAML 2.0, SCORM/AICC training content, HRIS, and telephony.
• Collaborate cross functionally with Product Engineering/UI/UX teams to prioritize product roadmap and feature enhancement requests from customers.

Feb 2014 – Jun 2015 · 1 yr 4 mos

• Assisted with software installation issues, recommended new GRC solutions, and managed support tickets so clients could reach their specific regulatory compliance goals.
• Performed discovery and project management at the research and design phase to maintain timelines of complex multi-layer projects.
• Identified, evaluated, and resolved client computer, system, server and user related issues including compatibility conflicts, application operations, software/hardware malfunctions.
• Strengthened valued client relationships by working both independently and within a close knit team in a high pressure environment.
• Identified potential system and client relationship enhancements and recommended new information technology solutions across the NAVEX Global Platform.

Sep 2010 – Feb 2014 · 3 yrs 5 mos

• Fielded, documented and appropriately dispatched incoming cases, creating actionable reports so clients could identify key areas of risk and loss within their organizations.
• Designed client intake protocols to align intake process with desired results.
• Trained and supervised new hires to strengthen report protocol and best practices.
• Performed Spanish interpretations in real time, establishing acute awareness and sensitivity to different linguistic characteristics of Spanish speakers from different countries of origin.
• Performed professional, written translations for a wide range of industries such as healthcare, IT, retail, finance, government, textiles, education, transportation, professional services and more.